thredUPReviews 6,178

Ive been a customer since December 2015. I use to love the clothes as they were quality brands and the measurements and conditions stated were accurate. The pricing was also fair and so competitive that I stopped shopping at regular stores. However in the past year or so their prices have increased, items are wrongly priced (and when drawn to their attention they just tell you they will look into it but they never make corrections), item sizing and descriptions have been way off, brands now include Wal-Mart and low quality brands, shipping has been a mess, and most recently they started charging a restocking fee of 1.99 per item. Due to their lack of quality and misinformation, I have found myself returning more items, and now that they are charging fees for restocking, there is no point in the free shipping or return for store credit. Every new policy they have implemented has made me grow less enthusiastic about shopping with Thredup. I guess Ill be returning to TJ Maxx and Ross and the other chains as well as using Poshmark and other online options!

While I understand shipping and processing items is not free for the company, the new restocking fee makes buying items from this site not worth the money (unless they are final sale items already). Over the past two years, ThredUp had replaced almost all of my clothes shopping, and I was very happy with their services. However, they've now pretty much lost me as a customer with this new restocking fee and other policies. When I asked for a recent restocking fee to be waived on an order made before the items were marked as requiring a restocking fee, the response I got from customer service was "nobody can do that." ThredUp is a business; managers can do almost anything. This is indicative of declining customer service quality. This is especially disappointing as I've received great customer service in the past! I once forgot to include an item for return in the box I mailed. When I contacted the company asking what to do, they told me to keep the item (and do with it what I pleased) and still gave me a refund for it. That's what customer service should be! I hope their business suffers with their new policy changes, driving them to return to their earlier practices.

I experienced my first and last selling experience on Thred Up. After waiting a month for my bag to be processed... they approved 3 items and I earned $2.83?!?! So I dont even make $3 and they turn around and make 15 times that!?!? The majority of my items were placed on consignment. The earning percentages are shocking and downright criminal. I earned 0.60 when they sold my Excellent like new Michael Stars shirt for $12. Are you kidding me?!?!? Highway robbery! Never again! DO NOT SELL ITEMS on this site.

I had a couple great experiences buying clothes from Thredup. Then, things started to decline. I bought a pair of "Toms" brand sunglasses among other things. They arrived with zero branding on them and were scratched and scuffed. How did ThredUp know they were Toms brand in the first place? I missed the return deadline so sent them in with some items to sell, figured I'd get a small % back at least. Nope! What was good enough to sell the first time they did not accept back. Smells fishy.

It got worse. I filled a bag to the brim with gorgeous items, including Frye boots ($250 retail new) in great condition and a designer dress. The boots 'did not meet standards' and I made ~$14 off a bag worth much more. Like everyone else here I felt ripped off.

The buying experience has also gone down the tubes. There are still some good deals, but that's the minority. Nike workout shorts that retail for $30, can find on sale new for $15, used and sweat on by someones undercarriage, $22 on ThredUp. Seriously? There's also a New Balance baseball cap for 29.99 that 'retailed for over $70'! What a joke. Also people like to horde items in their carts for weeks at a time. I won't be using this site, for buying or selling, ever again. Instead, my clothes and dollars will stay local at reputable businesses and charities.

I started using Thredup two years ago and was thrilled with the low prices, exceptional return policy, and environmentally friendly attitude toward buying second hand. Since then I've noticed the prices steadily climbing, but the large variety and return policy kept me interested.
A couple months ago I filled my first "cleanout bag" after putting it off because of other poor reviews of the service. I had figured since there were just a couple high priced items I felt like I could get a decent amount for based on their payout estimators I might as well try it, BIG MISTAKE! One new with tags item they said retailed for $650 they gave me $68 for and had marked it $0.01 below their next payout level. Not to mention, about a month after it was listed they added a red 149.99 with a line through it as though they had marked down the price LYING TO CUSTOMERS to make them think it was on sale!
After my less than idea selling experience, I had decided to just stick to buying from them. However, over the last few weeks specifically their prices have been climbing drastically and today I actually found out they now have a $1.99 restocking fee for items below $50. As a college student on a budget, their rising prices had already been starting to deter me from making purchases and as only a one or two items I have ever purchased from them are over $50 and I am guilty of returning many items and a $1.99 charge on every returned item would quickly add up. I think it is very important to be able to return items in part due to the fact that they are used and it is hard to tell from the pictures provided the exact condition of the item, not to mention fit as it is no longer standard based on the brand because of stretching and shrinking! This has been the final straw for me. I am rather disappointed to say Thredup will no longer receive any business from me!
As an added note, I have always been suspicious of what they do with the unexcepted clothing that is not sent back to the seller using "assurance." They have recently added a "rejects" tab to their menu where, no joke, they sell the rejected items they didn't pay people for, this is a deceitful company built by money hungry fiends. Even if some of the profits go to charity, this is dishonest. If people are not being paid for the items all profits should be donated!

Do not try to sell your clothes to ThredUp. The first bag I sent was all children's clothes, some that had been handed down once. They accepted all if and resold them. I am sure not every piece was in pristine condition (kids are not neat). The second bag I sent was full of items from my own closet. One of the items was an unworn, tags on, $300 Club Monaco cocktail dress in the original garment bag. Not one of the items was accepted for selling. I asked about the Club Monaco dress and was told there was a stain on it. I pushed back saying that was impossible as it had never been worn and had only been taken out of the bag once in two years. They refused provide evidence of the alleged stain. I will never sell anything through them again. You are better off selling items, especially high end ones, on your own.

Don't be fooled that ThredUp will donate those items they deem unacceptable - Noooo, they sell them as "reject boxes". So they pay the sellers nothing, and yet still sell the items. I've sent in numerous bags, and at first the payout was reasonable, then they started "losing" brand new items (I keep a list of what was in each bag). Now they accept almost nothing, and the payout is pathetic, while their prices keep rising. I'd go somewhere else. And their customer service is awful.

I have been buying from this site since they started-always loved buying. Sold sometimes too but not nearly as often as I buy. I honestly have spent thousands of dollars. I always felt that the good points outweighed the bad-not anymore. I place large orders that often come in large boxes spread out over a couple of days. I have learned to carefully check what is packed as it hasn't always been accurate. I spent the July 4th weekend shopping and was shocked when my order started coming in. Some items clearly belonging in the garbage due to excessive wear-not a problem I return for store credit that I eventually spend-but inconvenient. This time however I had extreme difficulty checking the packing accuracy. Someone had to help me and it took well over an hour. It seems as if they pull bits and pieces from multiple orders and pack them together-this is done to cut shipping costs I am sure-and that's okay. What shocked me is that is several instances they charged me separate shipping charges then shipped the items together anyway. In other words they threw a big mess of mixed up orders into one box and then charged me separate shipping charges-one charge for each order in the box. I have NEVER received such a mess in the mail in my life very annoying, but then to have duplicate charges placed on my card? Tried to contact customer service-this takes a long time. After 6 emails between us in total-finally an insincere apology. Whatever-I deleted the account. On the bright side I will be saving money. Talk about penny wise and pound foolish

I like the selection of items, and have been a customer for years. Lately there have had some erratic changes. The CEO sent out an email in January apologizing for the drop in service, and the website seems to keep rolling downhill. Mailing your returns is only free if you choose store credit, and now there is a new $2 per item restocking fee. The restocking fee is mentioned on the website but not the app. If you want to return one item and get your money returned to your card it will cost a minimum of $11. They've started shipping items from several locations, meaning multiple small packages and longer wait times. Pagination on the website is a mess, with items appearing a disappearing. Measurements on clothing lengths seem inconsistent. Buying used clothes is always something of a gamble because of condition issues, and adding the punishment of fees for returning items of varying quality has finally made me reconsider shopping here.

I was very pleased with my first clean out kit so much so I sent a second. I am convinced they hook you with the first giving me cash for my sub par items. The second bag resulted in a very small payout but I know the quality of items I sent were just as good as the first. They accepted a pair of no name leggings called them reebok and jacked up the price. I believe they are selling my "not selected items" they are clearly not responsibly donating my coach and marc jacobs bags. Scam artists just trying to make a quick buck.

I am greatly disappointed with this company. At first, I was thrilled to find a place where I could buy designer clothes at a discount, I spent over $300, assuming that this is a quality, honest company. The first item to arrive, a dress listed as in "excellent condition, you may mistake it for brand new" had THREE oil stains on the front. This could not have been accidentally missed. When I give my clothes to goodwill, I don't give stained clothes -- no one wants to wear stained clothes, let alone pay $56 for it. It is VERY hard to get in touch with customer service, no phone number, and only after searching FAQ did I find an e-mail. I have yet to hear back from them, but this is absolutely unacceptable. I refuse to pay a $10 re-stocking fee for their blatant lie regarding the condition of a dress. I haven't received my other items yet, and if I could get in touch with someone from customer service I would cancel my entire order. I was also planning on selling with them, but after this experience (and reading these reviews) I will be going to my local consignment shop.

I've sent in a huge bag of clothes to consign and that experience has been quite bad (I saw clothes and a necklace on the site that I KNOW were mine, but that weren't itemized in my account. When I inquired about this, I was told that they weren't mine and that they all came from multiple sellers and that my items were "noticeably pilled" - which they absolutely weren't... I'm not just saying that because I'm disgruntled, I hardly ever wore the items I sent in, which is why I sent them in - the excuse that they have high standards doesn't fly when they accept clothes with stains, missing buttons, and snags, soooo... One of the tops I sent in was an xxs, unique looking shirt, and I have a really hard time believing that another xxs in that shirt was sent in at the same time and was found to be acceptable and mine wasn't)... Bottom line, as a seller, I'd like to give them zero stars because that all seems super shady and customer service wasn't cool about it. Based on other reviews, I see I'm not the only one who was duped.

So I was cleaning out my closet and a friend told me about selling online and I found thredup in a search engine and decided to try it. I got the clean out bags within days and filled them up with some new with tags and other gently used items then mailed them back. I waited and waited and waited and no response. So I emailed thred up in the 3rd week of June because I sent my bags off Memorial day weekend. Finally on the 29th I was told they had the bags and I'd get a reply se by July 9th or 11th so I patiently waited. On the 12th when I still had not heard anything I sent an email only to be told I'd get $10 After my items sold! Are you kidding me?
Give me Poshmark, Mercari or Ebay at least they are not a rip off like this site is. Big Disaster.

They are crooks, they will put finale sale on items and lie about the quality but then you are not able to return any of the items. I also mailed in some very high quality items over $2000 worth of items. I received $65 for my bag and many of the items I sent in, that I saw posted on their website, they did not even pay me for. Instead, they lied and said the items were not up to their standards. That is funny to me because I have bought a final sale item that was in terrible condition. Be aware and save your time and money!!!!!

I purchased from Thredup twice and was pleased with the purchases and process. Now the sizing of items seem incorrect and inconsistent so it's hard to know what will fit. 24" chest is considered Large? Its website shows items numerous times and shows you a different page than what originally pops up. Very frustrating!

I sent two clean-out bags: one for donations and one for selling. The bag for selling contained dresses that were gently used, clean, current style with labels. However, these items did not show up on the site. Didn't receive any information as to what happened to them. It was fun shopping on the site but will because of inconsistency and increased pricing and costs.

If you're wondering where your rejected clothes went, they're probably in a goody box. Not finding much on the site and in need of some cute reasonably-priced summer items, I gave the brief description of my style, needs, size, etc. Obviously, these folks don't know me, but I figured the odds were okay that there would be a few items I'd keep. It must have taken a lot of effort on the part of my "stylist" to assemble the most horrible, ugly, outdated and cheap collection he/she could manage. It is insulting, and this is probably the stuff they "stole" from you previous reviewers. When I say I'd do better at Goodwill, I am dead serious. Plus, the prices listed were outrageous for such junk - no wonder they wouldn't put them online. Adding insult to injury, I just sent in a bag myself, guessing that won't go well. At this point I'll just unsubscribe and move on.