thredUPReviews 6,178

Sent 24 (16 New with tags and 8 once or never worn) dresses. $185 avg retail each - 8 'mother of the bride', little black, floor length and cocktail dresses. 2 were Ralph Lauren.
100% were "not accepted". Even though I'd paid to have unaccepted items returned - but apparently, if 100% are not accepted, then 0% of the items get returned. If they were to be donated or "responsibly up-cycled" why wasn't I given the choice? If unacceptability is based on the designer name - especially high end dresses in comparison to lower end brands that are accepted on Thredup - like the GAP, then their site needs more transparency. Customer service access (no phone or email given in Contact Us) is deplorable. It took 10 minutes of time just to access a Chat - which tells you it's offline unless open from 7:00AM - 11:00AM (yep, only 4 hours a day) pacific coast time. I contacted Chat, and was told that answers were with a different department, and they would get back to me via email by end of today (I guess to respond between 7-11 tomorrow). I can only assume that there will be no accountability and reasons justifying the confiscation of my 24 (16 NWT dresses). Poor customer service, poor human relations, poor policies, no ability to resolve anything once your clean-out bag is shipped, minimal transparency, and thousands of unhappy customer reviews that I should have read before I got involved. Stress I didn't need, time that I wasted... and where the heck did all my dresses go? Too bad zero stars is not an option.

My first two experiences with ThredUp were good. I recommended the site to several people. I have been thoughtful and discriminating with what I send. Note I had gotten an 80-60% acceptance rate. Somehow one of my bags was thought to be intended for donations. I am not sure how that happened, but when the mistake was made I was given $60 credit. I was pleased with the way the company handled the mistake.
First, I noticed that my items were being displayed with inaccurate descriptions. Then I ordered a pair of shoes that I was really looking forward to and they had mislabeled as them as being medium width when they were narrow.
In my last bag I sent dresses with tags, and a pair of shoes that had never been worn out of my house, items I was sure would be accepted. And I was given credit for pretty much everything else in the bag.
That is when I started looking for reviews and found that I was not alone in noticing the declining effort put into what started as a great concept. I believe they have gotten sloppy and possibly found another way of making money by forwarding on quality items.
Better ways to save money could be found by sending surveys to customers to determine ways of cutting costs that would not compromise quality but help to improve service, such as no more fancy boxes and tissue paper.

I thought I would try this company since it has free returns. I bought 3 XL shirts from this company. I had to return 2 because they looked/fit like a child's XL.
The same day I selected to return them. I was fully expecting a shipping label, I selected a box that said I could print the label myself. I had to email in to customer service to ask when my shipping label would come. That is when Sam told me that I had to return it myself. SUCH A RIP OFF! So I had to pay $5.99 for shipping and then to return ship it was $8.75.

I like the idea of ThredUp but it has to be easy to make returns. You just can't know for sure how something will fit until you try it on. I'm okay with only having free shipping if you get store credit, but the $2 PER ITEM restocking fee is absurd. Most of my items cost less than $10 (some only $3.20) so even if it doesn't fit returning it seems like a waste. Now I have clothes I don't want. I thought I was spending $60 for seven items; now it's really $60 for the three items I actually want to keep (C9 a sports bra, casual Old Navy dress, and Old Navy active tee - no high dollar brands). THREDUP IS TOO EXPENSIVE. Buy new unless they do away with their restocking fee; I would have saved money.

Thredup is the WORST company ever. How do I count the ways! My last bag took forever to process. On top of. That I sent in a brand new never used pair of Kate Spade sandles and a Brand New never used Dooney and Bourke tote. I was told these items did not meet their quality standards. How crazy is that! Contacted them via email and was sent back generated bull crap response they would look into this. No response yet after almost a week. To top that off... I just received a pair of Kate Spade sunglasses that were discribec as excellent condition... May mistake for new. What a joke! They are BROKEN! Their so called experts don't know the difference between new items and broken items. The payouts are ridiculous. They will not release my payment even though it has been over the fourteen day period. There's no way I will put that money back into such a rip off company. If you vaule your items... especially high end items... DO NOT send them to thredup! Donate them for a tax write-off or sell via garage sale. Either way you'll come out ahead and not be taken by this unreptable company!

I thought this would be a great way to make a little money back on items that i had spent good money on but never wore or didn't fit. Sent in many nice items, 2 brand new pair of shoes and articles of clothing that were new with tags and received 15.60 payout. I have one item in consignment that i could make a whopping. 60 cents from when it sells because it's out of season. Just one of the pair of shoes that i sent in they are selling for nearly $50. Clearly a ripoff for sellers. There is no mention where the "unaccepted" things go and i wouldn't be surprised if they sell those items too. If i had know the payout would be so insulting, i would have sold the items myself. I truly feel ripped off and won't be using this site to buy or sell again.

ThredUP was never great for sellers, but generally ok for buyers. Recently, the purchasing experience has really gone downhill. ThredUP has always been plagued by poor/inaccurate item descriptions such as size and measurement errors, wrong color descriptions, and general mistakes such as shirts being described as dresses and vice versa. (If they only focused on fixing these problems, their returns rate and costs would surely decrease.) Add to that prices on some items that are higher than new retail, damaged goods trying to be passed for "excellent condition," (again driving up return rate and costs) and just a lot more junk for sale on the site. These issues have increased dramatically over the last few months as it seems like ThredUP has grown took quickly for its own good. Recently I returned white shirts from two different orders which were well worn and discolored from age and improper washing. Hard to see in the item listing photo, but real disappointments in person. One had small dark pilling on it and a hole. Totally unacceptable. Both were listed as "excellent condition." Another item ordered was described as "excellent condition" yet upon receipt had about a quarter of the beadwork missing and tiny loose threads everywhere from the missing beading. How are these things missed? Add to this a credibility problem and horrible customer service. At the beginning of June, ThredUP seemingly overnight rolled out a restocking charge that was listed on item description pages. AFTER the roll out, the policy was added to their web site "frequently asked questions" section. Apparently, it was PR fail because it disappeared as quickly as it came but, in it's place, was yet another round of significant overnight price hikes. Additionally, ThredUP previously led sellers to believe that goods sent in, but not accepted for sale or consignment, were donated. This is inaccurate. ThredUP pays sellers nothing for these items yet the website states ThredUP sells these items to customers as part of their Rejects program and sells them to third party partners. No donating here. The only thing that has improved the last few months has been the shipping. Fedex appears to be the new shipping partner and shipping delays have decreased significantly.

I loved this store. Until I had a problem. I won't shop here. Customer service is nonexistent. Clicking on "customer service" gets you only a noninteractive list of issues. Not helpful at all. No where to go after that. I placed a large order, having spent quite a while selecting items. My order was accepted. And then, in a few hours, cancelled. No explanation at all. "Your order was cancelled" period. No recourse. No explanation. I sent an email asking the reason for the cancellation. No response at all. Wow. That's cold. I won't waste my time with this store again.

If you are a buyer, you will probably like thredUp, but as a seller I am completely insulted. I sent my polka dot bag full of mostly Anthropologie items, a pair of Chucks (which they didn't accept) and a few other boutique items. After my bag was processed about a MONTH later, I get an email that my payout is a whopping $21. Oh, but I had a few items on consignment. Yay? Not. My earnings on the Maeve sweater from Anthropologie was 45 cents. Yes, you read that right. 45 cents. I would much rather donate my quality clothing to people in need that sell on thredUp. Completely insulting and a huge ripoff.

I have already had a re-evaluation by one of your colleagues who believes your standards of practice are just fine. I will not continue to go back and forth on this matter - I saying, obviously very unfair reimbursement and you saying, let us re-evaluate and Yes We Are Right! You simply know how to steal product and are getting away with it. I will continue to warn others against you and have spread the word to a wide, wide circle of fashion conscious women. If it were my choice, you would be the business you say you are and not the rip-off artists you have become. No to ThredUp - Period.