thredUPReviews 6,178

The lase bag I sent in had two pair of Calvin Klein shoes in excellent condition, belts, jewelry and plenty of other items all in near perfect condition which were never listed! Only five items were listed from an extremely full bag! Additionally, items listed in my previous bag were listed as flawed due to fading. HOWEVER, the colors were MUTED, not FADED! Can't they tell the difference? There is no way to contact them to discuss this! VERY FRUSTRATING! Next time I will be recording what goes in to my bag and listing inventory!

Restocking fees, extra shipping fees for longer distances, and here's what really burns me up: My Clean Out Bag, filled with clothes I sent in to consign, was lost. This is not a big deal; mistakes happen. But! Here's the part that destroys my romance with ThredUp: I could find no way whatsoever on the site to inquire about my lost bag. Nothing. No way to ask, none zero, nada. And so I say: Ptooey to ThredUp. I'll shop local from now on. But I wonder: are these policies a sign that the company is not financially healthy, or just greedy? (to thredup: note that the number of the bag listed below is not correct. The correct number, for the lost bag, is not available to me when I look on your site.)

Don't sell your clothing, shoes, etc. on this site. They take FOREVER to process your clean out bags and the payoff amounts are absolutely ridiculous! I sent them a $200.00 never used Brahmin bag that they listed for $65.00. My payoff amount was $3.65. How does a beautiful, worn once, Sundance blouse list less then a Faded Glory tee shirt? VERY disappointed and upset. You're better off selling your stuff at a yard sale or EBay.

I used to send everyone I knew to ThredUp, I would place a huge order 4 times a year and I always shopped with the confidence knowing if something didn't fit, I could return it for store credit, a choice I always made. Over the years I even suggested they make the garment measurements known in the description to help reduce returns due to fit. My recent order was great minus a few items that did not fit, even though the measurements in the descriptions of those items should have fit my body according my tape measure. I went to return and noticed a disclaimer about a "restocking fee", something that was not called to my attention when purchasing, when checking out, in the confirmation email or even right on the site. I don't recall any emails about this new policy either. I reached out to ThredUp because I noticed a few customers were writing about not seeing the restocking fee or it being a glitch, and this is the email I received:
Thank you for reaching out to thredUP support.

Previously, restocking fees were only a small test group (2 months ago). On July 17th at 1 pm PDT, this went live for all of our customers, though still in a testing stage. Any item that you have that is under $50.00 will have a $1.99 restocking fee applied to it. If your items are not as described, please reach out to us providing photos of the major discrepancy (we do not include minor measurements as not as described) and we'll be happy to assist you in potentially waiving the restocking fee.

If you have any further questions, please do not hesitate to reach out to us.

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So unfortunately, due to inaccuracies in item descriptions, I am forced to keep an item that doesn't fit, or pay additional costs for an error that wasn't my own. At least with other companies, if the sizing is incorrect, I am not penalized for it. This is rather unfortunate considering my happy history with Thredup. I will make sure to tell everyone I had previously gushed to about this company about this shady detail because they sure wont!

I agree that as a seller ThredUp hasn't been great, but its been OK. As a buyer I got some good stuff that I was happy with for good prices. But now, the restocking fee. Its impossible to know if something purchased online will fit, so its essential that you can return items "worry free" as they used to say. I'm fine with the site credit for returns. But since the idea is low prices for second hand stuff, a $2 return fee is too large a proportion per item. I have some credit that I will use up, that that's the end. Too bad.

And please ThredUp, don't write to tell me you have my best interest in mind/heart/wherever. Its nonsense. You are a business out to make money. Don't blame you but find a different way than the restocking fee.

I work and have 3 kids, I just don't get out to shop for myself and I used to love shopping on ThredUp. I have been with them since 2016 and enjoyed the easy no hassle return policy if I accepted store credit.
**Things have changed. I recently bought a bunch of clothes and now I see that there is a restocking fee EVEN if I accept store credit. As far as I am concerned this isn't worth it. I wish everything I bought online would fit and look wonderful but that isn't always the case. Not everything fits, looks good on me, or is in good condition (stitching torn out in pants hem) and now I have to pay $2 for every item I return. If you really needed to make up the costs of restocking then increase your prices by a $1 to make up for those things that do get returned.
I feel the restocking fee is insulting to people who have been loyal customers and is counter intuitive to buying more clothes. I don't want to buy something if in the back of my mind I know I have to pay money to return it if it doesn't fit.
I wish they went back to the way their old buyer friendly ways. I am done.

First of all. I really loved ThredUp. I don't have a lot of consignment stores in my area with the type of clothing I like. I thought ThredUp was great until I decided to send in a Clean Out bag.

They give you barely anything for your items. Even if their brand new pants (worn once) $60 = $2 paid to you (This is before the price reduction for items that haven't sold fast enough). This isn't even worth the time it takes to put it together and bring your bag to the post office. Not only this, but they keep an outdated article that ranks high on search engines about their "30 days return policy", but their return policy is now 14 days. Instead of removing this article they keep it up. I wouldn't doubt they are doing this to mislead customers, because their customer support was anything but helpful when I asked to return items because I was mislead by the article. I ended up with around $80 of items that don't fit me that they will not accept back even after explaining how I was misled. I don't believe they care about sustainability or helping people, it's all about profit. I won't send them any more clean out bags and I'm going to do my best to shop secondhand locally in the future.

Oh and forgot about this... Which is why I'm changing my review to one star from 2 stars. I contacted their support team 3 different ways: mobile app, email, and online chat portal. After waiting multiple days I heard nothing from the mobile app and email. I finally decided to use their web chat and that is the only way they responded.

My frist frustration is the SUPER long response time from customer service. I keep getting auto emails that I need to return by Goody Box by tomorrow, which I had dropped at the post office 4 days ago. Still no response from customer service, and apparently I'm going to be charged tomorrow for all the items that I already sent back.

Every time I send an inquiry to customer service the response time is 4-5 days -- just unacceptable. What is taking so long to respond?

My second complaint is the new restocking fee. Ever since that was instituted I have definitely halted my spending at ThredUp. Definitely not worth it anymore. $2 an item is just insane.

I had used thredUP in the past as both a buyer and a seller and I was always pleased. I never had an issue with the merchandise I purchased and I felt I received fair pricing for the items I sold. I don't know what has happened to this site, but now as a seller, the prices are ridiculous. I sent in a bag of both clothing and shoes, all in great condition, some with tags, and I received $10.00! They gave me less than $1.00 for blouses in like new condition and then they turn around and post them for $15.99. I will be steering clear of them in the future and instead head to the local consignment store.

I was very upset with the company after one of my precious Prada bags went missing. Upon further investigation and understanding that I did not receive it back, they instantly credited my account for what the price would have been (and it was a fairly acceptable amount) that I was immediately able to transfer to paypal. I appreciate the quick customer service and revising the problem and doing the right thing for your customers.

I was a loyal customer-- used to love their products and your returns for store credit. However, now, I am being charged $2 per each item I want to return. I feel like I'm being ripped off. I've shopped here since 2016 and told my friends about it and used to love this company, but their new policies are frustrating to me. I also had several friends tell me they got PENNIES compared to what their items were worth and reading other reviews here make it seem like other sellers are feeling the same. All of this information leads me to believe that they don't care about their customers. I have a bunch of items that are too small for me that I want to return but because they are charging $2 per item, I won't return them, and just want to be done with this company forever. I'd rather keep these too small items instead of paying the restocking fee and having to communicate with this company about getting a refund. So disappointed-- you just lost a customer that's been shopping with you for almost 3 years.

The goody boxes are a cool idea and I wanted to try them but my account ordered two and I only wanted one. I contacted customer service right away and they told me I quote, "we can not delete them". Give it a chance maybe you will like them and if not you have 7 days to return. Come on its Very easy to cancel a order...
Very very disappointed I will be sending back all the clothes and deleting my account.
Its too bad because I really liked the business!

For awhile now I've bought a good portion of mine and my children's clothes here. Recently it seems that they have gotten greedy though. I generally buy brands like tea collection and Hanna Andersson, and with their last price increase I would pay more here than I ever would with sales directly through these brands, so brand new vs. used. Kinda silly if you ask me, when you're marketing yourself as brand name clothes up to 90% off. Also they keep changing how they run their site, apparently someone new is in charge and needs to change absolutely everything, such as returns now having a restocking fee - bad move I think, and they have something that's supposed to be "green" where you pay less for clothes from the closet warehouse to you. Only in actuality you don't pay less, you simply now pay more for clothes from further away warehouses, and it's not correct, at least for me - it says my closet warehouse is Vernon Hills, IL, which is approximately 2,000 miles away from me, when San Leandro, CA is about a third of that. They obviously know where I live because I've ordered hundreds of packages through them. I will say I DO like the auto buy option for things that are in other people's carts, but otherwise someone needs to get them to chill out for a bit and slow down or they will turn off a lot of customers. Such as myself. Oh, and definitely don't send anything in unless you're cool with literally cents from most items. With how greedy they've gotten recently I wouldn't feel good about just adding to that, would rather donate where someone in need could use it, much "greener" that way too, since you're avoiding shipping stuff somewhere, and while they claim to care about being green and having items repurposed, it's pretty clear to me that they really only care about MONEY, and marketing themselves as caring about the environment probably helps that end goal.

ORIGINAL POST: At first I thought threadUP was an amazing solution to cloths that I couldn't sell at Crossroads or other boutique consignment shops, boy was I wrong. They send you a clean out bag with pre-paid postage the second you order one but they take over 3 months to process the bags and issue a cash out, which is measly, I got $4.50 total for 5 items. However, the last time that I sent a bag of cloths in they took over 4 months to process it and then they processed the wrong bag! When I contacted their customer service they said they had lost the bag I sent. Don't be a fool and use threadUP, it't just not worth the hassle.

UPDATE: After complaining to their customer service, they gave me $50 cash to replace the bag of cloths I sent in, that they lost. This is totally worth it as I doubt what I sent in would have been a cash out of more than $10. I have changed my mind about threadUP and would use their services again, also it seems like it pays to be a squeaky wheel.