thredUPReviews 6,180

I'VE SPENT ABOUT $150 ON 6 ITEMS AND ONLY 1 ITEM WAS ACCURATELY DESCRIBED. I COULD HAVE SAVED BOTH TIME AND MONEY BY NOT BOTHERING WITH THIS WEBSITE. THERE IS A FEE CHARGED FOR RETURNS SO IT'S NOT WORTH THE TIME OR EFFORT RETURNING. BUT THEIR DESCRIPTIONS ARE NOT ACCURATE. I'VE RECEIVED JEANS THAT WERE THE WRONG SIZE OR LOOK LIKE FLARE PANTS AND TURN OUT TO BE SHRUNKEN LEGGINGS. DON'T WASTE YOUR TIME.

First time seller--I don't trust sending my items to this company, they "lost" a Dooney and Bourke bag I mailed in and a new pair of Bass boots that had tags on them. They seem to list the not great items at an overpriced amount that would never sell and although you can lower the price, every time you lower it is at the point where you get pennies back. Never again, I would rather donate to my local charities.

My recent box had very valuable and classic pieces that were 'rejected' for reasons unknown. A formal wrap dress, Celine bag, Chloe bag, the matching skirt to a halter top, two beautiful chiffon skirts in perfect condition and much more. All missing from my listing and the shoddy customer service claims they have already been recycled. More likely someone put these items aside and is keeping them for themselves. I feel totally ripped off and will never use this service again. AVOID.

They claim to be well intentioned, but these guys nickle and dime you at every moment. They take a huge cut from what they sell which is fair enough but then also add an extra $14.99 for "processing fee" off the money you get. They also are vague when they say you can receive back unsold items- you have to pay $5.99 for each item you donated plus a lot for shipping. This makes no sense as apparently it's going to be recycled - so no reason for them not to send it back without cost -just you pay for shipping. Wont be using them again.

Sent items to this consignment they choose which items that they will list if you pay for return assurance your items that are not accepted or returned to you. I sent all designer items to this company the items that they did not accept return to my old address, which is in another city and state, my address is updated but they sent my items to the old address and will not take responsibility for compensation or acknowledging that this their error. I understand that the pricing is agreed to once you send your items into them. You agree to accept their policy but them sending my return items to the wrong address is not acceptable because it is their error and not mine and they should correct it and compensate me for my loss of items.

Aweful I sent in clothes all name brand over 20 items they list 1 I was in shock. I sell on other platforms like Mercari and eBay only name brand quality stuff that sells great. But time consuming listing so I gave this a try NEVER again I didn't understand that if you don't ask for your stuff back before they receive it you loose. How frustrating I could have made money on my items.

I recently bought two kate spade handbags I was so excited for them to come. As soon as I unwrapped them I was devastated. They are both counterfeit I immediately reached out to customer service assuming they didn't know. I sent in pictures to show them the poor quality of the bags proving they are not authentic kate spade. They took quite a while to get back to me then told me they were authentic. One of my bags has 5 FEET on the bottom are they serious! I will never buy anything from them, it is too bad the clothes were good. I have also read so many stories about them basically stealing the products from people and paying them little to nothing for them. They shouldn't do that if they tell them they are paying for them they should be paid I would not have given money to them if I had known that.

I was delighted when I received my 4 pair of "gently worn boots" until I opened the box. All 4 pair were unacceptable. Scuffed, dirty, worn heels & soles.
So bad looking, I did not even try them on. I would not take these to Good Will.
Coach boots were the worse $50
Lucky boots, worn out $25
Lucky boots less worn, but dated $22
Kenzie boots. Suede worn heels & not described as suede $25
This way first & last order with thredUP

I purchased a dress, it smelled so strongly of mothballs after soaking 3x in baking soda I had to throw it out. It smelled up my whole house.

I earned a whole 13 whopping dollars, off of designer clothes, and then they charged me a 14.99 service fee, so I got nothing. Not ever going to do this again.

I've been shopping with Thread up for several years.I've even sent boxes of clothes to them for resale. On my most recent and VERY LAST purchase from them, they cancelled an item and did a return for less than what I paid for it. No email of explanation or statement of return.why did they cancel it? It was my most wanted item! And what they returned it for was about $15 less than what I paid! I'm through with Thred up. Used to be good.now it's just scamming...
Also.no customer service whatsoever.they have no time for their customers! Soo long to my business..

I bought a gift card, but my order was canceled. So I used a different mobile device and a different method of payment. That was canceled. I've emailed "customer service" several times, but all I've received is a blanket statement saying they got my message. I won't try again.id give zero stars if I could.

This is not a place for sellers so this is a warning to anyone who wants to consign or sell clothing. You will likely end up paying them to sell your clothes for you and will earn $0.00 payout. I would never buy or sell clothing on this site again.

I sent a ton of clothes to them. And I inspected every item and washed everything so it would be nice and clean.
First of all, half my items were not listed. And I didn't request them to send what they didn't want, to send them back. Because I sent clothes from Nordstrom and and Ann Taylor Style and Co., and some Harley-Davidson tops...that are expensive.
The things they did list it said my portion is like $2.99 or $1 something. One item was going to return me $5. But I see these items that have sold and my cash amount is $0.00. How can that be? Are the fees so high that I can't even get my few dollars.
And I thought, I want my clothes back. It costs $5.99 per item to get my clothes back.
What a scam..

Do not sell with Thredup. They rip you off and sell your quality brand name clothing for pennies. They took 2 months to process a bag and didn't accept half of what I sent which was top of the line jeans. Customer service is almost non existant. You will make so much more selling on Poshmark. I don't know how this company is still in business.

I filled up a bag full of quality items; Cabi, Northface, Oneill, etc. Several of the listings were inaccurate (brand, size, item description). They are claiming that only 1 item was sold and it isn't enough to cover my 'fees'. Going forward, I will donate directly to a local thrift store. At least I'll get a tax write-off!

I carefully bagged my very new clothes, mostly Ann Taylor and in excellent condition, including a swedish brand new designer dress which I paid $220 for... When my clothes arrived at the thredup location, 3 months later by the way, they only approved four items out of my complete bag. After seeing the prices that they are selling my items for, and the $14.99 charge for I guess listing them, I will get practically no payout. Now, I wasn't expecting a lot, but I was expecting something. I feel that they are intentionally not telling the entire truth about how this process works. My $220 swedish dress was listed at something like $30, and I will get something like $7. This is pretty uninspiring, to say the least. What really ticks me off frankly, is all of the other very high quality and practically new Anne Taylor closed that they decided we're not good enough to list. Very strange.

They make sure that they don't accept Men's clothing only women and kids clothing. Don't go anywhere near this

Poor company morals. Lists items incorrectly and received several items with stains not visible from a computer screen. Contacted customer service and they do not care. Not buying or selling here ever again. Fraud company.