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Do not sell with Thredup. They rip you off and sell your quality brand name clothing for pennies. They took 2 months to process a bag and didn't accept half of what I sent which was top of the line jeans. Customer service is almost non existant. You will make so much more selling on Poshmark. I don't know how this company is still in business.
Products used:
Seller. Did not buy
I am so shocked at the level of incompetence with this company. I placed an online order for a set of business cards. I received an email a day later that my order was "approved". A few days later, I received an email saying that my card was declined. I logged back in to my account and could not find any way to re-order the same order... pain in the butt because I had to re-upload and select my choices of card again. I placed the order again, got another confirmation email followed by another "card declined" email. Both times, there was sufficient money to cover the charges and I was more than careful when entering my card info the second time.
Frustrated, I called customer service, gave her the date of the order and my name. She found my order, took my card number over the phone, and confirmed the charge amount
Next day, I had TWO pending charges on my account. They charged my card TWICE. Once, without my authorization. Accidents happen, so I sent a polite email stating the mishap and requested a refund. I could not believe the response...
"Hello,
Thank you for your interest in our services. The order has started the printing process for both orders. We are unable to allow changes to the files and or cancel the order at this point. Please reply to this email with confirmation if you wish to have the order discarded to have the shipping fee re-funded." We are unable to cancel the order at this time."
I sent a reply email explaining that this was a company error in charging my account twice and that I did not place two separate orders, only, the same order because the first one was declined. Again, they refused even though I sent them screen shots of the declined emails and of my call to customer service when I gave her my card number over the phone.
I'm still in battle with them today. I will not relent from this based on principle. DO NOT ORDER ANYTHING FROM THIS COMPANY.
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Hello Jackie,
Thank you for reaching out to us. As we discussed, the issue was that 2 separate orders were placed on 2 different days in error and for both there was a billing issue due the name on the card. When you called us to correct the billing issue, you were under the impression that it was for only one order, when it was for both separate orders. We are refunding the second order in full and recycling the cards, we apologize for the confusion and misunderstanding.
Thank you