thredUPReviews 6,178

I love it! When my first package arrived I was very impressed the packaging, items and paperwork was excellent! Folded so neatly and wrapped in tissue paper! Not what I expected. Returns are easy - go for the store credit much simpler! If you are going to sell READ! A lot of people on here are complaining about the selling side... this company states clearly the terms and payout % seriously! Are you considering all aspects of the process? They make it easy to sell items that are not used that you need to shift they save time & effort they do it all for you - or keep it in your closet... sell it yourself independently? They are a 'business' and are not here to make a profit for you they provide you a service and you get some payback in $ but also help the environment and others! Their customer service is, in my own experience, outstanding! Love the clothes, love the company love the service! I love everything about this store!

Just like everyone else, I sent one bag (thank goodness it was only one) filled with really beautiful designer clothing that matched the stringent conditions required. For about $300.00 worth of clothing and shoes, I received $7.32. Therefore, once I get my refund for a dress that did not fit (so far it has been ten days since they received the returned item) and spend my $7.32, I will sign off and stick with normal retail sales and give my stuff to Goodwill.

Why does Thredup support TFA? If the company is sincerely interested in supporting education, they will find another organization to support rather than Teach for America. Are you aware of the negative impact TFA is having on our public schools and the children in the poorest communities? Sending an untrained teacher into our most difficult classrooms is not helping those children, in fact it is hurting them. TFA is basically a scab organization that's mission is to break up the teachers unions by replacing experienced, successful teachers with cheap temporary labor. Our children deserve much better than this. Really wish you would disassociate

I have sent in many many bags to ThredUp. Mostly disappointed in what I recieved as a payout. But I like the ease of sending it being done. So I decided to add up all if the prices they were asking for my items. It was just over $300. That's what they get. I recieved $30.00 for my bag. There were top kid brands like Polo, Janie n Jack oilily etc... how can they consider that fair? I feel as if I let myself be robbed. Please we need to all turn them into the BBB!

I have made multiple purchases and slowly have been disappointed. The sizes are hit or miss with sizes. I have been shipped an item that was described as fitting a woman and clearly found out it is a girl size when it arrives. My last shipment of sweaters included a hole in the shoulder of one, stains on the front of another and a hold in the back at the shoulder on a third. Communication with this company is useless. I sent an email over my concerns and have yet to hear a word. I'm not bothering to send it back. I threw it is the trash as a lesson learned.

I LOVE to shop thred UP because I do believe that their quality is great and I'm rarely disappointed in what I receive. I wish that when they display white items that they would put a darker background behind the item, so many times it's hard to see the white item on the white background. So I try to stay away from white. Like so many other reviews I've read, I have sent nice clothes in to them and only received pennies for my clothes which was not what I expected, so I will never send them anything.

I sent in about $250 worth of clothes, 15-20 pairs of Abercrombie hollister, rock revival, miss me, express, etc. jeans. Also roughly 30 Calvin klein, gap, hollister/Abercrombie, Ed-hardy, express/the limited, polo Ralph Lauren, etc shirts/sweaters. THEY GAVE ME $7.55! UNBELIEVABLE, Also I sent them in, it took about a month to process and now it's been about 3 weeks & I STILL can't cash my balance ($7.55) out! This is terrible. I would've rathered donated my nice clothes to a local homeless shelter. What a scam. It would cost me $4.55 more than what they gave me to have my clothing sent back at this point! Never using ThreadUp again!

My first order, several of my my high-end items were faded and thread-bare. Returned. BUT to return you either pay a whopping $8.99 for shipping to get a refund OR free return shipping for store credit. I get it, keep us shopping, fine. EXCEPT it takes TWO WEEKS to process said return, meanwhile your cart is expiring daily so all the items you'd like to get instead vanish. SO annoying! Try to contact customer service? No one answers a line, EVER! Straight to voice service encouraging you to send a email but wait, I did that THREE DAYS ago to no avail. Boo! You're not that cool, online second hand buying is a dime a dozen these days. You coulda been cool but alas, you kinda suck.

I have been an eBay seller for about 10 years. I decided to send items that I sell on ebay to this company to see if it would be more profitable. I made the BIG mistake of sending three HUGE bags (approx. 10 -15 lbs each) instead a few items to test the service out. I sent designer shoes, leather jackets (EUC), new with tags clothes, purses, cute skirts. They took 4 items from one bag; and 1 item each from the other two bags. I got back $19.49. REALLY…
The CEO of the company emailed me for feedback because "he cared." I responded with what I wrote above. He forwarded my response to another staff person who obviously had no clue what to do with my feedback. AND then sent two additional emails to me asking if I was happy with the response I got from her. NOT A GOOD EXPERIENCE. I can only hope that they donated my items to a woman's shelter because I will not do business with this company again.

While I am extremely pleased to get rid of some of my clothes that I no longer wear, and get some money in the process, I am less than enthusiastic about the amount of money that I received versus the amount of money that thred up is selling those items for. I understand that the company will be giving me less money than they will be selling the items for, as they're trying to make some money too. However, I received $46 for my bag of items, and they will in turn be selling those items for more than $300. So they will be making more than $250 profit on my bag of clothes? Seems a bit skewed to me as that's more than 5x the amount that I received! If they tried to make the ratio a bit more fair (even just give me $125, they get $175), id be much happier with their services.

I received a value of $2.42 for my ThredUp bag, which included many Michael Kors, The Limited, Express, Ann Taylor, and Ann Taylor Loft items. I feel like I have been robbed and needless to say, will not be using ThredUp again and will be absolutely sure to very seriously dissuade any friends or family members who consider using the service as well. It is easy to see how they are able to sell designer clothing at such great prices when their business model is essentially stealing clothing at no cost from those who send clothes in an attempt to sell and then selling for a profit. Live and learn from our mistakes I suppose, but in the future I will be donating my used clothing to charity.