thredUPReviews 6,178

I just bought 14 items for $72. That's an average of $5.14 each for brands like gap, Gymboree, and Oshkosh. I've bought from them before and the packaging and customer service are amazing. I haven't sold to them, but I understand they aren't trying to profit me. I need to get rid of some things that don't fit my little guy anymore and they are willing to take them off my hands conveniently for me and pay me a little at the same time. What's not to love? Honestly, if I wasn't sending to them postage free, they'd be sitting in a box waiting for me to make a special trip to Goodwill which is likely to never happen because I never go to that side of town.

I had been buying and selling to thred up since their inception ( they were just selling women's clothing, then they added girls clothing). I loved the company! I was sending in my brand name gently used items and being compensated fairly. I was also purchasing from them regularly, it wasn't unusual to see the cute box waiting for me when I got home from work. I raved to my friends about Thred up and even got two of them to become regular customers.

But recently the company has had a change of policy in terms of consignment items. Before the policy took effect, I sent them a bag of women and children clothes.The items were brand names like Jacadi, Janie&Jack, Ralph Lauren, Express. Some with tags. In that bag was a girls Christmas coat/dress set purchased at Nordstroms for $150 with tags attached. I received a whopping $26 for the ENTIRE bag!

Never again, this left such a sour taste in my mouth. Unless you want to receive next to nothing for them, go ahead and consign your items. I haven't bought from them since and I can no longer recommend them with the same enthusiasm as I once had.

Do not sell your nice items to them without return assurance. I didn't do my homework like Normally do about a company and was duped into thinking they would pay out for my Nwt items I sent in several bags because we were moving and was anticipating the payoff to be worth the month long wait it took to process the bags... drummm roll... I made $11 between the first to bags I sent in (stuffed with over $500 in designer nwt and like new items) roughly $1 and item that I saw them reselling for $15 and up. I've sent an email. I'd at least like to know where my designer threads landed. Will not do business with them again. Read complaints on BBB! I would love to see them go out of business!

ThredUp used to have a very reasonable shipping cost, and for a while they even had free return shipping. Now, since they raised their shipping cost, and instituted an outrageous return shipping deduction if you want a refund, I rarely shop there unless I'm looking for something very specific. In order to waive the high return shipping cost, you have to take store credit, which locks you into buying something from their site again and paying the high shipping cost AGAIN. I agree with others about not sending clothing in for resale. The last time I sent a huge bag of darling boys clothing, hardly used, and got $5. Never again. I've also had to request full refunds for items that were defective or measured incorrectly. On a good note, their customer service is excellent.

DO NOT SELL TO THEM! They accepted about 10 of my brand new designer items (betsey johnson, antik, guess, etc.) and gave me $26.00... total. THEN they sent back the remainder of my items tossed in a bag, not even folded, and they were DAMAGED and had hair on them like from an employee trying them on! IN ADDITION I've been trying to contact them for almost a week, their phone doesn't even ring, it goes straight to voicemail. I emailed them and they delayed responses by 2-3 days in between emails and wrote pre-worded answers instead of actually answering my question. I'm extremely disappointed, I've used similar sites in the past but I've never had such a low payout, or such horrible customer service. This company screams SCAM to me. What kind of business doesn't have a working phone? So STAY FAR AWAY- I'd give them zero stars if that were an option.

I have sold, bought and returned items to them, each experience better than the last. In terms of selling clothes to them some people need to lower their expectations and realize you are not going to get what you paid for. I do agree some of the items are priced much less than what I wanted but what do you expect. For those who want their clothes back and think they are scamming people when they say they cannot sell an item, request the option to have them sent back. I ordered several new dresses with tags and it had to be some of the best packaged items I have ever received. I loved their attention to detail when I received an item from them. Nothing but good experiences for me and I have returned well over 10 bags with two on the way to them and two more bags to fill for me.

I honestly wished I listened to all the negative reviews I read before sending this disgusting company my stuff. I sent is so many name brand clothing. Nike, Ralph Lauren, osh josh, Guess, etc... Some new with tags or things I had only taken the tags off. They gave me $10 and only accepted a couple things. Now I understand that they supposedly check everything but here's the thing. Several of the items they claimed were no good all of a sudden were on their website for sale. Same size same color. Right after they accepted my bag of clothing. A Nike sweatshirt that was new without tags that they didn't give me a cent for. This wasn't a common sweatshirt. Let alone to have the same size I sent. This was the sweatshirt I had sent. They claimed they couldn't sell. Gave me nothing for and are selling it for $25. I checked the so called seller that was selling it and it just so happened the seller was in the same location as the company. Do not send your clothing here. You are honestly better off giving them away to someone that needs clothing. Please stop sending these scam artists clothing. Sell them on eBay, in a yard sale, or give them away.