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thredUPReviews 6,178

2.1
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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
This company does not typically respond to reviews
Germany
1 review
7 helpful votes
Follow Daniela W.
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I guess they make it, because everybody sends ONE BAG in...? I would never send a second one, but the one I send was filled to the rim with about 40-50 high value items, some of them new with tags. They picked 3 (!) used (!) items from the gap (!), paid me $12 (which after everything I read, seems top dollars for those people) and did God knows what with the rest - I don't believe a second that they actually donated them. All of this took them about 6 weeks and having my stuff sent back to me would have cost me those $12! What a joke - DON'T DO IT

Date of experience: October 9, 2015
Massachusetts
1 review
0 helpful votes
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Good buying experience
October 9, 2015

I read a lot of the negative reviews about selling which informs me about whether or not I'll send clothes in to sell. However, it doesn't seem much different than most consignment experiences I've had. How do people expect that consignment stores will make money if they give you 75% of the retail value? As with most things you value it more highly than nearly everyone else in the world would pay for it :) My buying experience was great. Clothes were as described, I kept a shirt and sent back the dress (free return). I only shop new with tags so I'm prepared to pay a little more; both items were in perfect condition. I'll definitely use it again. The buying and selling feedback should probably be separate so as to give a clearer picture to potential users about what they should expect.

Date of experience: October 9, 2015
Washington
1 review
0 helpful votes
Follow Gina B.
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I am super happy with the selection and quality off the clothes I have purchased through Thredup! The prices are reasonable for all categories from adult to kids. This was my go to shop for this school year! They have great brands and quite a large selection. I have purchased a few things for myself too and was also happy. The clothes are wrapped nicely an come in a great polka dot box that is sturdy for all I have ordered. I am telling all my friends to check out the site! Definitely a great place for clothes as I hate to pay full price!

Date of experience: October 9, 2015
Maine
1 review
0 helpful votes
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Great
October 9, 2015

What do you expect folks? Where else can you return clothes that are used? First of all I dont get rid of anything I still have any use for. If I get 20 bucks for a huge bag, I am happy... Maybe if you all stopped expecting so much... I live in a very rural area, walmart is an hour away. (never mind great clothing) I am so thankful this site lets me buy and sell in my own home! Maybe if you stopped thinking YOUR stuff is worth so much... No one can buy if NO One sells...

Date of experience: October 9, 2015
California
1 review
8 helpful votes
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Absolute BS!
October 8, 2015

They accepted one pair of my Miss Me jeans but not the other one that was exactly the same. Both new with price tags. They didn't accept my new with tags Cole Haan handbag even though it was on their accepted list. I checked the return box like many others. But they dont have record of that. This is ridiculous. They paid me $8 for two items. Like everyone else. Do not use this site!

Date of experience: October 8, 2015
Minnesota
2 reviews
6 helpful votes
Follow Christie F.
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I sent in a full bag of very nice clothes my daughter and I didn't wear. All high end name brand clothes, some even with tags on. All were on their "approved" list. Guess what I got? $8.33! That was for the only 3 items they accepted! I also requested my unsold items be returned through their "return assurance" program just because of all of the bad reviews I was a little leary. Well, somehow they don't have a record of me checking the box to get my unwanted items back and now they have disappeared! They claim they are no longer on their site because they donate them to be recycled. There is nothing they can do they explained. Absolute total untrusting people running this scam of a business. I'd think twice before wasting your time and money. I'd rather give it to the needy anyday~

Date of experience: October 8, 2015
Georgia
1 review
2 helpful votes
Follow Rebecca B.
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I received a referral coupon to ThredUp. Loved browsing the site and bought myself some close to new items with a little extra cash I had and the coupon. The items were great and the return for 1 item was easy!

I thought I could make this a regular thing by sending them my still nice clothes that I no longer wear. I sent them HUGE clean out bag of things. Gap, Mini Boden, Old Navy, etc. Not everything was name brand, but you get the idea. ThredUp paid me 80 CENTS... not dollars... CENTS for the whole bag, and if I want my stuff back, I pay THEM 13 dollars. I was devastated. I don't have the money to get my things back so I can sell them elsewhere and I have a whole 80 cents to show for it.

I received an email asking how my experience was, and I responded the same day, communicating my disappointment. I have had no response yet. Please stay away! Not a good place to sell your things.

Date of experience: October 8, 2015
West Virginia
1 review
0 helpful votes
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Always fun
October 8, 2015

I love the hunt for unique items and thread up does not disappoint. The only thing I would consider is giving the costumer more mailing options.

Date of experience: October 8, 2015
New York
3 reviews
9 helpful votes
Follow Alyson M.
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I normally bring my clothes to a local upscale consignment store and I never expect much because they are in the business of making money. Of course they are not going to pay much for even brand new designer clothing, because they in turn are using the items to make a profit, so not much is to be expected. I often purchase items thinking I found a great deal, yet, often times don't end up wearing what I purchased. The local consignment store, I normally walk out with between $80.00-145.00. I think that is pretty good and I certainly did not expect anywhere's near that amount from thredUP. I was curious and wanted to try it, so I did... I was not expecting them to show me what they purchased and then right after to send a follow up email showing items that already sold. The items they supposedly purchased were brand new condition, the majority purchased were jeans, a couple blazers and a couple tops from Victorias Secret. I ended up with 9.45. Less than. 75 for each item they purchased. I will never do that again!

Date of experience: October 8, 2015
California
1 review
3 helpful votes
Follow Lisa G.
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It is not worth sending your clothes here. I gave them a chance twice-- sending clothes that were a mix of gap, Ralph Lauren, and designer for kids (catimini) that had rarely been worn and had been freshly washed. Their pricing on your items are in their favor so they can make the most profit and the customer the least payout possible. You are better off both morally and financially of donating to the goodwill or Salvation Army and taking a tax donation or to a local consignment store. They said the clothes had 'pre-pilling" and needed washing-- what the heck is pre-piling (they either have piling or they don't!) and the clothes had just been washed before sending in. Don't use this service! I've used a local consignment store and had much better experience and treatment!

Date of experience: October 8, 2015
Texas
1 review
1 helpful vote
Follow Rebecca R.
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I am amazed at the quantity of items that Thred Up take in and sell... I love using their services! I send in my daughter's clothes that she has out grown and I get to order some things for myself! What is not to love! They are innovative and communicative regarding times for bag processing and delivery! Love this company!

Date of experience: October 7, 2015
Illinois
1 review
0 helpful votes
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You have to take into consideration that they take items that are trending, are good quality, and have an acceptable original price. If they took all your items. They wouldn't make no profit. Thus, it would probably shut down. If your going to give clothes, make sure your not too clingy to them. Don't set your payout to high expectations because these items are used, take note of that.

Date of experience: October 6, 2015
Washington
1 review
4 helpful votes
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Total Rip off.
October 6, 2015

Sent it a giant bag with hardly worn $75 shoes, a Columbia coat and a second winter coat from Macy's perfect condition and received $4. I don't even know how this business is making it with such terrible customer care. Ugh!

Date of experience: October 6, 2015
Minnesota
1 review
6 helpful votes
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$#*! Scam Company
October 6, 2015

I sent in 1500 worth of children cloth they sent back 6.00 loser cheater they steal your clothes to sell

Date of experience: October 6, 2015
Florida
1 review
14 helpful votes
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Don't do it
October 4, 2015

Same as all the other negative reviews. Sent in a bag of designer clothes and one bag that had never been used. Supposedly, I'm getting $16? My account says $0.00. After several emails and no response from them, I'm guessing I'm out my bag of clothes.

Date of experience: October 4, 2015
Texas
1 review
6 helpful votes
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Buyers beware
October 3, 2015

Lmao do anyone have something good too say lol. They must be horrible to have this many complaints haha.Won't e getting my business for sure

Date of experience: October 3, 2015
Arkansas
1 review
8 helpful votes
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Don't do it.
October 2, 2015

Not thrilled with the experience.

First, I feel like the communication is poor. It took forever for them to even update me on my bag being delivered. The tracking number wasn't working, and then the updates throughout the process were delayed.

Second, I feel that it took ENTIRELY too long to process the bag. They pushed my processing date back twice, and then it still wasn't even complete on the date it was supposed to be completed.

Also, I feel like the payout is way below what it should have been. I will be receiving pennies compared to what they will make off the items. There were also other brand new items in that bag that I feel like are not truly going to be donated. I'm sure they will make a profit off of the items in some way behind the scenes, but that is the risk I took sending it blindly.

I wish I would have read more reviews before I did this. I would have made so much more money at a local consignment shop, but I liked the ease and convenience of doing it online and through the mail.

Lastly, I CANNOT believe they make you wait 14 more days to be able to cash out the balance once your bag has been process. I think that is ridiculous. You can spend the balance on their site right away, but you can't cash out for two weeks after.

So when it is all said in done, I will never do this again nor recommend it to a friend. I should have done my research.

Date of experience: October 2, 2015
New Jersey
3 reviews
33 helpful votes
Follow JAMIE N.
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HORRIBLE SITE
October 2, 2015

DO NOT SEND IN ANY STUFF TO THIS SCAM SITE. THIS SITE IS SUCH A SCAM. THEY LITERALLY HAVE CRIMINALS RUNNING AND WORKING THIS SITE. IT SHOULD BE SHUT DOWN, ASAP. IF YOU SEND IN YOUR STUFF THEY SAY MAKE SURE IT'S 'LIKE NEW" TO GET MORE MONEY. I SENT IN LITERALLY "NEW MICHAEL KORS' WINTER DOWN COAT, WINTER BOOTS AND RALPH LAUREN BOYS BRAND NEW SNOW BOOTS AND I GOT NOTHING. THEY SAID THE WOULD GIVE ME 16 DOLLARS, BUT MY FEE FOR SENDING IN THE STUFF WAS $16, SO I LITERALLY GOT A $0 PAYOUT. I EMAILED THEM THINKING THIS MUST BE A MISTAKE MY STUFF WAS NEW AND BEAUTIFUL, AND THE CUSTOMER SERVICE REP. SAID THAT IT WASN'T A JOKE. I DEMANDED MY STUFF BE SHIPPED BACK AND THEY SAID IT WAS ALREADY SOLD! THEN I SAW ON THE SITE IT WAS SOLD FOR 3X'S THE AMOUNT THEY PAID ME AND THEY REFUSED TO SEND IT BACK. I CRIED FOR A WEEK. I SENT THINGS IN TO MAKE EXTRA MONEY, SELLERS ARE NOT RICH PPL THEY ARE AVERAGE PPL LOOKING TO MAKE SOME MONEY TO HELP THEM OUT FINANCIALLY. THIS PLACE IS SUCH A SCAM. SPREAD THE WORD, AND DONT' SEND IN ANYTHING TO THIS SITE, EVER!

Date of experience: October 2, 2015
New Jersey
3 reviews
22 helpful votes
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RIP OFF!
October 1, 2015

It took them 1 month to "pay" me for my large bag of high end clothing (most with tags!). Instead of paying me they put it on my account towards purchasing their clothing. Furthermore, they paid me $3 for about $200 worth of clothing! I sell on eBay & should have known better. I also donate to Goodwill & would have been better off. I have bought some of ThredUps items which are overpriced considering what I was paid. I will never use them again & have let everyone else know too. Don't do it!

Date of experience: October 1, 2015
New York
1 review
11 helpful votes
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Rip-off for Sellers!
October 1, 2015

Sent a full bag of Urban Outfitters, American Eagle and Free People and received $4.70. What a waste of time and effort. Next time I will give it to the poor. I'm sure my tax credit would be greater.

Date of experience: October 1, 2015

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442