thredUPReviews 6,178

Judge for yourself. Photo evidence below. My email to ThredUP after they told me my like-new Diane Von Furstenberg bag was worth nothing:
"Could you send me a more precise picture showing the stain? I truly do not see a stain. Perhaps you can point it out to me in the photo you sent earlier today? I think you've taken a valuable bag in like-new condition... I appreciate that you have quality assurance procedures, but this judgment is unreasonable."

Their reply:
"That's the best photo I could have of the bag. Right where the zipper is supposed to be: https://s3.amazonaws.com/thredup-paperclip-production/assets/*******/raw.jpg
The right side is more darker (stained) as the left side.
Again, Our team does need to be strict about the items we accept that fall in to these categories, as they are responsible for ensuring those items are sold in our shop. The team are well-trained to spot rips, tears, stains, shrinkage, fading and other signs of wear. Every item that shows these signs of wear are selected out, in order to provide and re-sell clothing to other families who count on us to thoroughly check every item posted in our shop."

Judge for yourself. I don't see a stain. And they wouldn't send the bag back. I wouldn't be surprised if I found this very same bag for sale on eBay in a few weeks...

While I've bought some things that were okay, often, the items were not quite as described, not sized correctly, or otherwise not what I expected. So, from that standpoint, it's disappointing, though the selling prices are fair enough. I only recently sent in my first bag of clothes -- 22 items, most new, either with tags or without (most with). I got $7.45 for 22 items, only one of which could be described as "used." (although, this was in very good condition.) I highly recommend trying to sell elsewhere.

I have bought from ThredUp on 3-4 occasions and was happy with my purchases. They don't do a very good job at describing the items, such as fit, material, dry clean, etc. it is hit or miss. I bought a Gap jean jacket that was in like new condition but it had a heavy fleece lining that was not in the description. I contacted customer service, they were very cooperative and waived the return shipping fee. I don't have any complaints about customer service.

Selling clothes to ThredUp is another matter. They buy low (really low) and sell high. Also, their criteria on accepting or rejecting is not consistent. I sent brand name clothes and shoes in excellent condition and was told that some of the items didn't meet their standards. Yes, I could pay $12.95 to have them returned but really, it's not worth paying to get back what I already decided I don't want anymore, at least not at that price. I, too, wondered what they do the clothes they decide not to sell.

A few years ago, I sent in a bag of name brand clothes to Thredup and got almost $60. Last year, I sent a bag in and got $12. I'm not sure what happened, but selling is a waste of time now. I haven't sent in anything and will sell elsewhere.

I do however LOVE buying from thredup. I have super long legs that only fit in designer jeans. The only reason I can afford designer jeans is because of thredup! You usually can't find designer jeans for $30 anywhere. I've been very happy with the quality of all my clothes that I've ordered. The ones that haven't worked have been easily returned. I do with you could search by inseam as it would make my hunt for 35" inseams much less time consuming. Compared to other consignment sites, thredup had much better pictures, descriptions, and measurements. I also like the you can see what other items someone has listed.

Customer service was quick to answer a shopping cart issue I had and offered me a 30% code.

In the end, thredup is great to order from but in the past few years, the selling has become a waste of time!

Prices for USED items are still very close to retail, which is ridiculous given how little they pay folks who send stuff in. And their "Compare at" retail prices that they use to determine how much you are "saving" with their prices are a joke. Hello, I shop these brands all the time, I know how much they cost retail and Thredup waaaaay overinflates those figures. Buyers are much better off trying eBay, Poshmark, Vinted, Mercari, Threadflip, or Depop than this site.

How exactly does it make sense that I sent in NEW clothes, all on the sell list and only FOUR items (out of an over stuffed bag) were accepted, the rest we declined for "Flaws"... um no. I checked all those clothes over at least three times before sending them in. But they were "flawed" and they "couldn't" sell them. Funny because my clothes were in NEW condition (literally took a few items out of a plastic bag they were shipped in and put them straight into my sell kit). But yet they sell clothes with flaws! Someone that works there is probably walking around with my clothing- and I get a whole $4. Then I had to wait 2 weeks for it... why? So they can get EVERY penny possible from me by accumulating interest for two weeks on the money they owe me? I wouldn't be shocked if this company received sell kits back full of rotting food as a nice "F*** you" from all the dissatisfied customers they rip off. KARMA.