thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
Prices for purchases are very fair and reasonable. Payout for clean out bags make it not worth it. I had a lot of things bagged up in a clean out bag but now I'm not going through with it. I sold two items on poshmark for 3x what my last full bag paid out at Thredup. I've noticed inventory suffering lately at Thredup due to the low payouts they can't replace inventory with quality items I want to buy
Love shopping here... However not a fan of selling.
It's a modern thrift shop online with name brand designers! For every refferal, you and your friend get $20 to spend towards your next order! Made multiple purchases from this site and love love love it!
I ordered four items and received them in a very reasonable amount of time (approximately one week). All items are in great condition and sizing is accurate. I was a bit disappointed with a printed blouse I received, however; it had appeared on the website to be a black/cream/red print but is actually brown/cream/red. I wish the site would indicate the colors of the items as this would avert these types of problems. I have not decided yet whether to keep the item or return it; returning is a hassle but I do not have any skirts or pants that match it either. Overall a positive experience, however.
Brand names super cheap. I've got some amazing things!
I was very impressed with two of the three tops I purchased. As a law school graduate trying to save for a house, I like the idea of being frugal with my clothing purchases. The Splendid top was cute but the belt accessory was a hot mess. It looked like the previous owner stitched it up in a beginner sewing class. There were also small holes in the belt which weren't referenced in the description. This didn't stop me from buying a few more pieces since I earned free shipping.
Buyers barely took anything that I sent even though there were quite a few designer NEW pieces. How can you take off season ugly F21 pieces over clean brand new designer / couture pieces?
I sent in 2 VERY large and VERY stuffed bags of clothing. What I received in total was less than $30. These items were very nice, name brand, new with tags, and newer fashion items. Their concept makes no sense, and after they rip you off, they are nice enough to tell you by email as they sell those items for way more and very quickly. I advise no one to do this. Give to goodwill for tax write-off or take to consignment.
I picked out some pants, and they arrived quickly and were just like the picture. I'm really pleased with them.
My go to place for kids and women's clothes. Great customer service and tons of variety.
I've heard about ThredUp for years but never shopped there. My first time, I am very satisfied and will shop there again! Great discounts, great rewards for sharing, great products, and super fast shipping!
I was a dedicated thrift store shopper having the benefit of many fine shops in my area. As the economy tanked things changed, folks held on to their threads, shopped in my secret places, and (luckily) on line thrifting became an option. ThredUP does it best: excellent stock, fast and careful shipping, easy returns... it's a dream!
This site makes selling really easy and they give fair prices. I have enjoyed getting like new pieces at great prices
I love the items I ordered. Everything was exactly as described and sizes were right on target.
I am more than satisfied with the support received - I'm thrilled! I really appreciate the quick initial reply and response to my follow up question. Offering a one-time free two-day shipping was really going above and beyond. I just received the box, just as promised.
Thanks so much for the terrific support and customer service! I've had nothing but great things to say to my friends about Thredup and it's support like the type you provided that has really solidified my loyalty to your company over the numerous other retail/resale options available
Thanks again - I am one very satisfied customer
Martha
Since discovering ThredUP, about 90% of my wardrobe has come from that site! Amazing deals, great customer service, and a fast and efficient way to get all the clothes I need for work, the gym, and going out with friends. LOVE it!
Dreamy site. I love that I can customize what I'm looking for by brand and size. Clothing descriptions are spot on and what I've purchased has been exactly as described. I would recommend this site to anyone who wants brand names for a killer price.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barb, if you have not already I would reach out to support@thredup.com so that we can look in to your return. All order returns should be processed within 2-3 days of us receiving them. We are always happy to assist. support@thredup.com