ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
I guess I should have read a little more or paid more attention the to instructions. I was under the impression you took all types of clothing. When I received the bag and looked closer it was clear that you only take women's and children's clothing. Well, as I am a man and only wear mens clothing this option was out. I love the thought of it though. Great concept just wished I knew it was for women and children only.
Website is easy to find exactly what you ar looking for. Descriptions of clothing is good.
Nice shipping. Good help when needed. Merchandise is not as nice as another site that went out of business but much better than a different one tried recently.
I have been so happy with everything I got and I love the fun packaging it comes in.
The length of time is ridiculous, to hold your payout for an extra 2 weeks is ridiculous. They also need to take a group picture of what is being donated from your pile.
While your website indicates which clothes labels are not accepted it's misleading.
I sent a full bag of clothes most of which were not accepted. Is seems you take no name brand clothes rather than high quality brands.
I would rather have donated my clothes to those in need rather than give them to thread up. Will not use ore commend website.
Awesome as always... the clothes are always in great condition.
I love thredup!
I love this site and always have a great experience with customer service.
I have found some amazing clothes on ThredUp. However the first time I decided to return something, that particular item was not returnable. I realize I didn't read that before purchasing, but then I didn't know some things were not eligible to return. This item was over $80, so I am very disappointed
I'm not satisfied or dissatisfied. Just ehhh. Shirt listed as size 12 (I expected women's size). It arrived and was 11/12 (junior size). Too tight. And now I'm stuck with it.
The bag arrives and ships very quickly, but since the warehouse is so backed up it takes quite a bit of time to find out if any of your clothing is sellable. However, it definitely helps clean up your closet!
I was little skeptical at the beginning about the quality of used products in ThredUp.
The overall experience starting from collections available on the website, shipping time and the beautiful packaging makes it a great website.
Item had a ruffle that was not evident in the photo. Item had foreign material and cat hair on it. Also smaller than advertised size. Seemed like an outlet item not actual designer quality. "Free return" deducted $15 off my total amount paid and it took them a week to process the return after they received it. I'm not impressed at all.
Hi Debbie, It sounds like something went wrong here. Can you please reach out to support@thredup.com so that we can look in to this for you? For future reference, we are happy to waive the return fee for any items that do not meet our quality standards. I'm sorry that this item fell short of our quality standards.
Hard to find size 3 pink button down shirt, but i found it on thredup. And it got here in time!
Easy to use with the self addressed
Bags. The estimate times to sort my bags were accurate. It felt good to let my items have a "second" life.
I was in the States visiting and had a short time to have my items delivered from Thred Up. Although I didn't get priority delivery, (my oversight) my shipment came ahead of schedule. The jackets and scarf I ordered were in beautiful condition. This was my first time ordering consignment items online but it won't be my last. I plan to shop again with Thred Up when I return to the States.
I love ThredUp! Have had great experiences selling clothes to them. Very fair and professional.
Also all the clothes I've bought have been like new! The rare returns were a breeze too.
Love seeing the cute polka dot box arrive in the mail!
I love thredup for gently used like new clothes! I buy and sell for me and my two boys!
ThredUP is a wonderfully efficient and cute site with great deals and quality clothing! I'd recommend it to anyone looking for a new outfit!
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
Hi Christy, thank you for your review. If you have not already can you please reach out to support@thredup.com about the sizing issue? We are happy to assist.