thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
This was my first time ordering something from ThredUp. I found the site easy to navigate. My box arrived sooner than I thought it would and everything inside was as described. The value is very good since there seems to always be a coupon code to use.
Easy to order, great quality clothes that arrived quickly.
I have placed 3 orders here. I always get my items quickly and they are always just what I wanted! My only recommendation would be some changes to make browsing the items easier. Add a "like" or "follow" option for items customers would like to keep an eye on without necessarily having to add them to their cart. I often find myself adding far too many items to my cart just so I can keep track of them in case I decide I want them later on, but this winds up being a pain and also removes them as a buying option for other customers for 24 hours.
I enjoy receiving brands I like at a fraction of the retail price! Customer Service was friendly & prompt when I had an issue. Their packaging is great & I like being able to pay through Amazon. Great place to shop!
The size 18 ladies' pants were actually and 18" waist. Yipes that wasn't good. The other items were right on.
Hi Sheila, Yikes! If you have not already, can you please reach out to support@thredup.com so that we can help facilitate a return?
Although I didn't like the articles I picked out (it's hard to buy on line!), I felt they were well represented on the web site. The delivery was a bit slow, but the clothes were nicely folded and wrapped in tissue and came in a nice box. I was really surprised! The items were clean and in great shape. Would shop there again.`
Thred up is a very well run company. I used to shop at thrift stores and dig through to find well made clothes. This is much better! I don't know why I would shop any other way. You can always find what you need if you have a little patience.
Terrible experience with this company, fake positive reviews are easily detectable.
The clean up bag was sent promptly; and processed quickly when I returned it. I am very satisfied with the results... and will continue to clean out my closet. Thanks!
I think the 14 day waiting period to receive our cash out is ridiculous. I understand that they're trying to get us to spend our money on their website instead of cashing out, but we should be able to have the option to cash out whenever we want, especially when they sell several of our items before the waiting period is even over... just one of my items sold for more than what they are paying me for 10!
Information I needed was provided to me in a timely fashion and pleasant fashion.
Thred Up has nice quality clothing at reasonable prices. I've not had a bad purchase yet. Each item is nicely packaged and tagged proving it has been thoroughly inspected.
The selling is so easy. You fill a bag and ship for free. What they choose to purchase you can use to buy other items on the site. Or, you can simply cash out. If they don't buy it then the item gets donated. It takes all the work out of consignment shopping.
I liked that thredUP offered the free return shipping but of course only for store credit. Then I started trying to sell with thredUP and have barely made anything on 3 bags full of nice clothes. I think I will stick with other companies like Plato`s Closet.
My sister-in-law introduced me to ThredUP over the summer. I'm so glad she did--it is an amazing way to acquire great used/vintage clothes at great prices. There is so much beautiful clothing to choose from, and the images and descriptions are excellent and reliable. Returns are also easy to initiate and complete. Basically, the website is terrific and intuitive. The entire process is well-organized and enjoyable. I don't even care if it takes me a week to get my order--delivery is free! I make it a point to sit and find something nice and order at least once a month. I'm building an affordable wardrobe--it definitely won't break the bank!
It's really easy to order a free clean out bag and send clothes back for consignment. Payout is reasonable as long as you follow the guidelines.
Prices are a little high and there are never coupons for current customers.
Hi Jennifer, thank you for your feedback. If you have not already I would recommend downloading our app through iTunes or Google Play. We offer mobile coupons 3 days a week. Hope to see you again soon!
I have been happy with what I received. However, I had an order cancelled and it took them a few days to response when I asked why. They responded that the items where no longer available due a mix up. Also, I sold a bag of stuff to them and only received $4.55. I feel like I was ripped off. I understand they have to make a profit but i think their prices could be more fair.
I really enjoy Thredup; they make it so easy to send it your clothing! My only slight frustration occurred with my last bag, when a couple of my items were marked as "need washing". I wish I could get more of an explanation, especially when I know everything was clean! But it's a minor issue. All in all this company is great.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura, Thank you for your feedback. I heard from a birdie that we may be getting a favorite/follow feature. :) Hope to see you again soon!