thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
Ordered two weeks ago and my items are still not here. Tracking said they would be here one week after I ordered then it changed to one week and three days and now huge change from today until next week getting really frustrated
Your team is always on top of things. You followed up on a premature rating of items I had not yet received. I promote your organization to many of the students and anyone who will listen. You are doing an amazing job! I am doing some marketing in my area for you.
Thank you for just being a great organization!
I live ThredUp, especially for tried and true jeans from manufacturers I love. But I would like to see clothing measured and then the ability to search by those measurements.
I love longer shirts and shorter inseam jeans. When I see "midrise" versus "lowrise" in a pants description, that means nothing, because it hasn't been standardized. If I see a rise of 5" versus a rise of 7", that helps me much more. Same thing with busy circumference. I hate having to return shirts that are marked a size L or XL only to find out one is sized for juniors and one for women. Measure the clothes and ease up the returns!
It's was fun to look prices great items n even better shape than described!
Ordering a clean out bag and sending it in couldn't have been easier. I'm so pleased with my payout, and to see my stuff selling.
Im satisfied. All arrive as detailed and thats good. Also I like the way they put the merchandise on the box in order to guarantee and secure the merchandise.
I enjoy shopping this website for a variety of reasons, they have a great selection, the website is easy to navigate and for someone like me who loves clothes and fashion the idea that I'm fueling my hobby in an environmentally friendly way is outstanding
I have placed multiple orders and have been impressed with the speed of delivery, quality of product and ease in returning unwanted items. I am always telling friends and colleagues about this service, especially when they compliment me on something I purchased from them. Two thumbs up!
I have ordered many times from ThredUP and I have loved my purchases! Great pieces... easy return policy. Great way to buy secondhand!
It was fun looking through the great selection of clothes for my daughter, and everything arrived really fast! Seller's descriptions were accurate, except items that were more worn were also slightly smaller than size due to washing/drying. Overall I was very satisfied and recommended to friends.
My bag still hasn't been processed and it's been almost a month since they've received it, it was delayed again after it was received. I've been taking my other items to consignment stores, likely won't be using this service again.
Hi Katie, current processing times are appx. 20 days. If you have not already, can you please reach out to support@thredup.com so that our team can look in to this for you?
The clothes I got were just as described, the customer service was prompt and informative, and they really seem to be a company that cares about doing GOOD for the community-at-large
Always an excellent selection and best customer service!
It seems to take Forever to have the bags looked through and to let you know if you made anything. I will be really disappointed to wait so long and then barely get anything back but we will see someday
I feel like so many times clothes don't work out and it's a hassle to return. I love how it's free returns and how easy it is to sort to my size and type of clothing. Easy to shop and very satisfied with what I have purchased. I recommend to all of my friends and family
I have been thrilled with the quality of every purchase I make on this site. I would appreciate more detail in the selling description, however, not just size but waist size, etc.
What I ordered came on time. Only one item was not what I expected. The shoulder strap on a handbag was short. But all items were in the condition I expected them to be in, which was good. I would definitely order from here again!
This site is great! The merchandise is awesome and returns are super easy!
Very very very slow to process your submitted goods. There is no accountability for what they take and what they donate allowing the customer to be completely robbed of their goods. They should require the customer to submit an inventory that they account for with their customer payout- it is a very bad model as it is now and customers have no protection when they send in valuable goods. I do not recommend. I submitted some high value designer goods for resale and have no idea what I was paid for them if at all. They give very little and you are better going to a local consignment store or reseller so you can know what you will get and then decide what you want to do My review is based on three large bag submittals. Two are unaccounted for still when they were sent in in early September (4 weeks ago)
Hi Danielle, thank you for your feedback. We do keep photos of all items, accepted or not accepted, and we are happy to share this information when requested. If you have not already, I would reach out to support@thredup.com so that we can look in to the other two bags for you.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brooke, thank you for your feedback. Measurements are making their way back to the site. I will pass along your feedback on the rise measurements.