thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
I was disappointed to learn that the payout percent decreased. I think you should have been better about notifying your customers.
It was easy, and I pretty much got what I expected to. One item was too small, but I found how easy it was to return it.
I have had a very good experience with ThreadUp! I love the app/site. I love what ThreadUp is all about. Beautiful clothes at very reasonable prices and always A1 condition!
Thanx ThreadUp!
The clothes were awesome and so are the prices. But the customer service when I couldn't get me 40% off to work was awful. I never got the promo I was supposed to.
I love how easy it is to send out clothes. My only wish was that payouts were a little more. I alway send in top end clothes in great condition worth 100's of dollars and could end up only getting $20. It's a bit disappointing.
Enjoy the ease of ordering and quality of product.
I have gotten some amazing pieces at super prices---for me and my son! I love the site! Even returns are a breeze. Consigning is also easy, I just wish it didn't take so long to process the bags. I recommend thredUP to everyone--it's a great way to shop!
The website is user friendly and I received exactly what I ordered promptly in great condition as described. Great value! I will definitely be shopping at thredUP in the future. What great idea!
This is a very different and exciting site. I certainly enjoy shopping there because of the various one of a kind clothes.
I also like the opportunity to clean out my closet and sell my clothes and make a few bucks. Thank you.
Overall i was pleased with selection, quality, condition and prices. One item 's condition was worse than described but dress was nice enough to mend.
I placed an order and received the incorrect item. It was my first order with ThredUP so I had used my 40% off code. I contacted the customer service and they apologized (yay!) and offered to wave the return fee and give me a merch credit for the item. Sadly, they wouldn't re-honor the 40% off code for a different item nor are they set up for exchanges. I love the items I received and the quality/condition was great! I'm a little hesitant to order again though and wish they would offer more coupons/discounts besides the $20 if someone else places an order.
Very pleased with my purchases, the styles, ease of ordering and the free returns. Really a perfect way to shop and save. So convenient!
I requested a bag and I sent in a few clothing items. I don't know if they have been accepted or not.
I've ordered several boxes of clothes from thred up and have loved almost all of them. My one problem has been a shirt I bought. When I took it out of the box, I found a safety pin was holding together some of the material. This should have been mentioned in the description or in the picture of the item. Despite this, I've really enjoyed the clothes from thred up and plan to shop there again.
I had an issue with the delivery address and thredup responded quickly and were very easy to deal with.
I love this website. They buy clothes off of me, that i ship free to them. And i get store credit or cash back... great place!
I purchased a pair of NYDJ and a tunic that I instantly loved! Thredup is one of my favorite sites for myself and my kids.
Been pretty happy with my purchases from ThredUp. Small improvements could be made in terms of accurate description of items/sizing but with the high volume I can see how this would be difficult. Free returns are a nice trade-off.
I made a large purchase and sent half of the items back but thankfully there are free returns! I was disappointed with the price and quality of a lululemon top, otherwise everything else was a steal and perfect. I will keep shopping w Thred up!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erin, it sounds like that shirt slipped through! If you have not already can you please reach out to support@thredup.com so that we can get this resolved for you? We are happy to resolved any issues around the quality of items purchased.