thredUPReviews 6,178

I sent them a bag full of luxury clothing in excellent condition. One month or so later they sent me an email saying that out of the entire bag they accepted 2 and GAVE AWAY everything for free without consulting me.

Those were worth ~800USD. When I contacted them they told me "too bad for you, you did not check a little box that specified you wanted your items back so we're disposing of those".

They do not "know" where my clothes are - how convenient.
They do not "want" to refund me for "not knowing' where they are.
They are refusing to do anything to make it right to me.

My guess? Someone there conveniently "decided" that my clothes were unfit and "conveniently" kept them for them... hiding behind a little box, how brave.

Do not trust them! They are picking what's good to sell (and what's good to keep for themselves) in a totally arbitrary manner. Proof? They are unable to locate the clothes they refused or to tell me why they refused them? How convenient, right?!? Of course they cannot tell me, that's all the more profit margin for them.

It is shady. It is dishonest. It is a shame of a business.
NEVER AGAIN I will use that company, neither should you!

I've been using this service for almost 2 years and have the best experience! Your items must be in excellent resell-able condition, if they're not they will send them back or recycle them (your choice). I've also shopped this site and have been very pleased with all my purchases, and each item I have purchased has been about 70% less then the retail price and in "like new" condition! I have recommended this site to several friends who also love it!

Here is what I learned...
1. The items you send must be in PRISTINE condition. Even if you don't think it's faded - they do. They will also find every pill, stain, tear, rip, blip, loose thread, missing bead etc... (great for those buying the clothes).
2. So with that in mind... get the return shipping for unsalable items. Unless you are 101% comfortable not getting your things back (because not everything will sell).
3. Several of the items I sent were not sold because they were deemed "difficult" to sell - not sure what that means (one was a vera bradley cross body bag) - but there are no guidelines as what is "difficult". I have seen the same dress on sale for a month as of this writing.
4. They do not report what they are not selling - I had to ask where the rest of my bag was. I was impressed with the quick and itemized response. Disappointed that I had to ask though.
5. From a buying perspective - the box came quick and every single item was in great to fantastic shape. Packaged nicely too.

If you are selling - purchase the return bag.

I buy and sell my clothes through thredup, and so far it's been a positive experience. My bags usually get me around $30-50, and the payout is easy if you don't want store credit. I have also had positive experiences buying... the people who choose the clothes have a good eye and the items are listed honestly. Like a second-hand store, there's a lot to sift through but if you know what you're looking for the filters and personal shops make it easy!

I thought I had found a good consignment sight until I sent in my first bag. I also made the terrible oversight of not requesting return of items. They listed four out of 12 items (all of which were new with tags and nice quality brands) at such low prices it was a joke. Because I complained and wouldn't leave me alone they gave me 30% off of my next purchase - a beautiful leather bag. Got it and it sure didn't feel like leather. Went to the site for the bags and they sell only VEGAN leather. ThredUp had tried to get away with this misleading listing. Also the way they show and describe the clothes is beyond AWFUL. The clothes are wrinkled with one or maybe two views. The size listings are incorrect and the descriptions are incomplete - sometimes not even listing fabric. Basically you are given almost no information. I just bought a purse with the money on my account and my 30% off. It is leather, but not of good quality. They always answered my complaints with "we are new, we are so busy, we'll add that to our suggestions". I only buy and sell consignment and they are the worst.

The site and experience are easy to use. Get a bag mailed to you for free. Mail it in for free with your clothes. However, after sending my clothes, was disappointed in the outcome. In retrospect, I would have donated these to goodwill, etc. I wish I knew where the clothes went if they didn't sell and I didn't want to pay to have them shipped back. Are they donated? Also, wish I would have had a better idea of what they were worth before sending them in.

Have now learned that Target / Thredup partnership has been cancelled. Likely related to the poor experience users had. And also, the lack of users participating? It is a total rip off for sellers. Not as much for shoppers.

I have to say that at least half of my clothes have come from ThredUp! They have a great selection and each piece of clothing has such a detailed description you can practically feel the clothing. I'm always shopping in the app on my phone which notifies you of coupons almost everyday!

I would recommend ThredUp to everyone and I'm on my way! My only wish is that they had men's clothing. My best friend and shopping buddy is a man and when I told him about ThredUp, before realizing is was only women and children clothes, he was very sad he couldn't shop there. But for me, it's my favorite and I have gotten many a friend hooked!