thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
Wonderful, prompt shipping, clothing in excellent condition and pricing is amazing!
I had seen ads for ThredUP on my Facebook page. My first purchase was less than a month ago and I've already placed 2 more orders. Great concept, executed extremely well. I will continue to shop!
I got some newborn boy clothes that came very clean and exactly as described. I am very happy with this site.
I've found some good clothes. My one complaint is when I wanted to use a code for a discount I couldn't see where to put it, and ended up with a purchase I wouldn't have made if I wasn't expecting the discount.
I love your site! I wish I had found you a long time ago!
I can't wait to shop again!
I like the items I am able to purchase. I did not care for the experience of sending things in. I turned in 8 pairs of shoes and got $7 back. Not the best experience. I will donate to Salvation Army in the future.
Thank you for the easy checkout and fast shipping! I ordered a gorgeous shirt for myself. It's silk, whooohooo and it was free. Can't beat free! I was a little overwhelmed with all of the choices and was worried about purchasing clothes online since the fit is almost always off. I love the color, the fit is nice (not perfect, but that is normal for me) and it was descibed on the website perfectly. The shirt is in very nice condition. I was very happy with my purchase and look forward to doing business with this company again.
I love thredUP. I love shopping there for clothes. I don't like that whenever I change a page or try to go to a new section, I have to refresh the page just to make it load. Fix your goddamn website, guys.
I love shopping with Thredup. It's easy, fairly priced, and quality is always great.
Their prices are cheap, the clothes are name brand, and there's tons of them on the site. What more could you ask for!
I ordered a jacket for my 8 yr old granddaughter. I gave very specific parameters (girls/outerwear/size 8) and chose a jacket. When it came it was labeled medium/4-5. I was so disappointed, thinking it would never fit. I sent it anyway and told my daughter-in-law to give it to her friend's little one. A few days later I got a call from my granddaughter saying it fit her. So although it worked out just fine, I felt I had had an bit of an up and down experience.
I've bought so much and paid so little! Some clothes were like new and some had little wear but nothing bad. I am in love with everything I received so far. Looking forward to buy more clothes and shoes! And getting ready to send my items to them to sale.
ThredUp has been amazing! Great quality at a great price! I'm so happy to have found you!
I ordered a bebe dress from thredup using my $20 credit and the dress arrived at a decent time and looks absolutely gorgeous, like brand new. They are also good about contacting you to see how they can improve their site and they email back asap if you have any questions. I also like that I can track my packages, after receiving my dress I went ahead and ordered a couple more items from this site. :)
I really LOVE this site, it gives everyone a chance to own things they would normally not be able to afford. The deals here are unbelievable not to mention the $20 gift for referrals, while lots of items are under $20... makes you want to refer everyone you know. I have never seen a site this awesome with such great rewards!
The ordering process was easy. The clothing itself was awful. And the return policy is less than satisfactory. You have to pay to ship it back yourself, or they will pay for shipping if you accept a store credit.
So, my main complaint with MANY websites is that the filtering options are... lackluster? Not very good? Hardly worth filtering? But I LOVE thredUP's filters - it makes it very easy to minimize the vast amounts of clothing/shoes/handbag options available. Good job developers!
I have had an overall good experience. My only issue is the sizing measurements being so vague, which resulted in having to make returns (which is fine unless it is for a gift that you may not have time to return and replace, unless you buy the replacement somewhere local). I have mentioned this to them and they said they will look into it. I will update this with 5 stars when it is fixed.
Other than that, it's been great fun, and from someone who really hates shopping, that's really huge!
I have purchased here 3 times. I only had one item arrive not as described and customer service offered to fix the problem easily. I will definitely shop here often.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members