thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
This is an amazing site with great deals. I'm addicted to the referral program!
I wore one of my ThredUp tops for the first time today to go to dentist. Three different persons told me how much they liked my top. Thank you ThredUp for making my wardrobe so much more affordable.
Website easy to use. Nice packaging and arrived on time. The items I ordered are true to size and picture. Thank you. I will definitely continue to shop here and recommend to others.
Everything I have ordered from thredup has been beyond my expectation, sizing is spot on!
I had to make a return on short notice, and Fernando was great about expediting my next order to make sure it arrived on time. The clothes are beautiful, and I'm so thrilled with the overall experience... can't wait to shop with them again!
I ordered a girls dress described as size 16 and when it was delivered it was obviously several sizes smaller and was un-returnable. I have been very satisfied with Thred-up until this unpleasant experience. I will be hesitant to order again.
Excellent experience shopping with great prices and merchandise!
Holiday free s+h was a lie when i sent friends 20$ it wouldnt let them get free s+h and promotion said for the holiday till 12/14/15
Great prices. Easy returns. Will try selling next!
Felt like i got great quality clothes at a good price. Great for kids clothes. When you know it will only fit them for a short while so you don't want to spend too much. The app is user friendly and easy to navigate. Ordering and shipping was really easy. I plan on using this a lot in the future.
Loved seeing all the different clothing pieces to choose from! Lots of name brand things that I would never buy full price and all in wonderful condition. Bought a nice Coach bag and several wool skirts and am very satisfied with the quality of each item. Only thing I would want to know is more specifics about the clothing, like, the name of the model of the skirt and if it fits on the smaller or larger end of sizing (I found that a couple of the size 6 skirts I bought were more like a size 4). Otherwise, I've been recommending this site to anyone I know who is trying to save money but still look good!
Love the concept but I've sent back more things then I kept. The returns were either poor fits or the material ended up dry clean only or not as imagined. But the customer service has been terrific!
I shopped on ThredUp because I received $20 for free from being referred by a friend! Overall I really enjoyed my experience & my purchases from there! Some items fit better than others, because as most of is know most sizes differ between brands. Overall I really enjoyed using ThredUp!
One bag was ok but the red one had a COMPLETELY distorted bottom which could only have come from it being stored in a crushed position... Tried to straighten with no luck so now that will go in the goodwill bag... Waste of money and it was by no means CHEAP
I was so excited to discover this site. Easy to navigate. Great variety and prices. The service was also flawless: quick shipping, careful packaging, and easy no hassle returns.
I love the thredup site! Easy to use, fast shipping cheap prices. All in all its my new favorite site. On top of that the $20 for $20. Love everything about thredup. No complaints what so ever.
My husband and I have a pretty tight budget, so spending $40+ on one pair of maternity jeans was daunting. With ThredUP, I have been able to purchase two skirts and a pair of skinny maternity jeans for less than I would spend at a typical store! Each item I purchased was described to have a small flaw, but I honestly struggled to find the flaw in each item! I definitely recommend ThredUP, especially for shoppers on a budget.
I really appreciate their policy of free shipping back to them on returns if you opt for store credit. It allows you to try things on and see if they fit, without losing alot of money on return shipling. Also, if your total purchases exceed $100 in a month, you receive free shipping on any order through that month and the following month. They also have many days where they offer a promo code for a discount. It has been a great and fun way to find high quality clothing at a good price.
The item was exactly as described. The package was lovely. The shipping was reasonable. The price... out of this world!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members