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thredUPReviews 6,178

2.1
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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Vermont
1 review
0 helpful votes
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Very pleased
December 15, 2015

Nice packaging, high quality. Only complaint is they need more pictures and details of the clothing. I have to send a dress back because it wasn't clearly described or pictured!

Date of experience: December 15, 2015
California
1 review
0 helpful votes
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My new favorite!
December 15, 2015

Instantly fell inlove with this site the moment I opened my first package. 3 weeks later, I'm waiting for my 3rd purchase! Definitely going to be my go-to when searching for something specific

Date of experience: December 15, 2015
New York
2 reviews
0 helpful votes
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Dissapointed
December 15, 2015

Items are not true to size. I received a dress that I would not consider donating much less sell. Customer service very slow to response. No telephone communication available.

Date of experience: December 15, 2015
Minnesota
1 review
0 helpful votes
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Great quality, long shipping time
December 15, 2015

Clothing just as pictured, great quality. Only down side is the long shipping time.

Date of experience: December 15, 2015
North Carolina
1 review
0 helpful votes
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Good Site
December 15, 2015

I really love this site. It has been great. But we had some up and down. One of the pants we ordered was not able to be found at their warehouse. One shirt that my daughter did get did have a flaw. We did know that was the case. At first she was ok with it, but later didn't want to wear it anymore. But it is our fault that we can't return it, since she did wear it for a time. But because the price was good, it was not a great lost.

Date of experience: December 15, 2015
Utah
1 review
0 helpful votes
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Very satisfied
December 15, 2015

I have made a few purchases from thredUp and have been extremely happy with both. My teenage daughters love to purchase unique and classic items. ThredUp is a great resource to keep me within budget! I've told many people about the great prices and the wonderful quality!

Date of experience: December 15, 2015
Pennsylvania
2 reviews
0 helpful votes
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Sizing
December 15, 2015

I ordered a beautiful coat. The tag said Medium. I'm 5'2" and 130 pounds. This coat was so big. It had to be an extra large. I sent it back and was given a credit. I enjoyed spending my credit toward another item.

Date of experience: December 15, 2015
New York
1 review
0 helpful votes
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I am a mom that has returned to teaching flute lessons to local kids after a hiatus to have my child. Needless to say, after spending the last two years in yoga pants, I needed a new, professional looking wardrobe. I am AMAZED at how I was able to acquire a BEAUTIFUL designer wardrobe for pennies! And some pieces were actually FREE because I donated my own clothing in a thredUP bag! This is honestly the nicest wardrobe I have ever had. I reserached capsule wardrobes and ideas on Pinterest, and then shopped for them on THredUP. My closet is filled with gorgeous clothes, and I leave the house to teach feeling a new sense of confidence and style. Thank you, THredUP. I am a lifer!:-)

Date of experience: December 15, 2015
California
1 review
0 helpful votes
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Love Thredup!
December 15, 2015

I have placed three orders so far, each time I experienced excellent turnaround time as well as receiving high quality merchandise. All the clothes I have purchased look brand new. I have since donated and look forward to shopping with my credit.

Date of experience: December 15, 2015
Texas
1 review
0 helpful votes
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Expensive to return
December 15, 2015

The only downside so far to ThredUp has been the return policy. They want almost as much as the item costs to restock it. So if you get something in what you think will be your size and it turns out it doesn't fit, you'll only get a small portion of your money back. I understand that they need to be able to pay for their employees but $8.99 seems excessive. Other than that, the selection has been great, the clothes that I have purchased have all been in great condition. I just alway shop with caution due to the return policy. I would recommend giving them a try!

Date of experience: December 15, 2015
Washington
1 review
0 helpful votes
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I was quite surprised with the quality.
December 15, 2015

I was very surprised at the quality of the items, and the professional approach to little things - shipping, presentation, communications. I have had two purchases, and check back often for new items. Very pleased. Highly recommend.

Date of experience: December 15, 2015
Louisiana
1 review
0 helpful votes
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Good Site To Buy From
December 15, 2015

I love the items, but sometimes I wish I could keep them in my cart longer while I decide what to get. Usually the shipping takes a little longer than I would like, but it's a lot better than it taking a month or more. Overall, this site is useful to me. Especially while I'm on a tight budget. I really like the items and deals they offer. So yes, I would definitely recommend this site to anyone wanting nice, affordable clothing.

Date of experience: December 15, 2015
Texas
1 review
0 helpful votes
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Great site - easy to buy and/or return
December 15, 2015

I have made a couple of purchases and although I've had to return a few items because they didn't fit right, it was easy and convenient.

Date of experience: December 15, 2015
Florida
2 reviews
1 helpful vote
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Love the site
December 15, 2015

Very affordable, cute, stylish clothes. Shipping HD fast and the clothes always fit perfectly! So happy to have found this site. I'm addicted!

Date of experience: December 15, 2015
Kentucky
1 review
0 helpful votes
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Great company, horrid shipping
December 15, 2015

First off the website was great as was the quality and selection. The issue was the fact that they mail things fedex which changed the arrival date twice on me and not until the day of last expected arrival. All in all though great company.

Date of experience: December 15, 2015
New York
1 review
0 helpful votes
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Awesome
December 15, 2015

All good I like thred up only one thing is you can't exchange the item when u got it free using credits for reffering somebody. I order large but became Xxl..

Date of experience: December 15, 2015
Mississippi
2 reviews
0 helpful votes
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Great site!
December 15, 2015

Quality products, fast shipping, items as described. Would recommend,

Date of experience: December 15, 2015
California
1 review
0 helpful votes
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Great web site
December 15, 2015

Awesome! I love thred up! Best website ever invented! Not only did i get free brand new stuff by referring people to site i also got free ship! Love it!

Date of experience: December 15, 2015
California
1 review
0 helpful votes
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Star shopping
December 15, 2015

Easy shopping. Nice products. No problem with a return. Will definitely
Look in again.

Date of experience: December 15, 2015
New Jersey
1 review
0 helpful votes
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Will never visit again
December 15, 2015

I placed two orders within a week. The first order had one item that was the wrong size (offered for sale as a size 6 however the tag clearly said size 8) and one item with a huge unreported stain down the front. The second order was for a pair of sandals that were so badly discolored that it would be difficult to sell them at a garage sale. And then to make my experience even worse I was forced to pay a "handling" expense of $9 to get credit back to my credit card.

Date of experience: December 15, 2015

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442