ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
Nice packaging, high quality. Only complaint is they need more pictures and details of the clothing. I have to send a dress back because it wasn't clearly described or pictured!
Instantly fell inlove with this site the moment I opened my first package. 3 weeks later, I'm waiting for my 3rd purchase! Definitely going to be my go-to when searching for something specific
Items are not true to size. I received a dress that I would not consider donating much less sell. Customer service very slow to response. No telephone communication available.
Clothing just as pictured, great quality. Only down side is the long shipping time.
I really love this site. It has been great. But we had some up and down. One of the pants we ordered was not able to be found at their warehouse. One shirt that my daughter did get did have a flaw. We did know that was the case. At first she was ok with it, but later didn't want to wear it anymore. But it is our fault that we can't return it, since she did wear it for a time. But because the price was good, it was not a great lost.
I have made a few purchases from thredUp and have been extremely happy with both. My teenage daughters love to purchase unique and classic items. ThredUp is a great resource to keep me within budget! I've told many people about the great prices and the wonderful quality!
I ordered a beautiful coat. The tag said Medium. I'm 5'2" and 130 pounds. This coat was so big. It had to be an extra large. I sent it back and was given a credit. I enjoyed spending my credit toward another item.
I am a mom that has returned to teaching flute lessons to local kids after a hiatus to have my child. Needless to say, after spending the last two years in yoga pants, I needed a new, professional looking wardrobe. I am AMAZED at how I was able to acquire a BEAUTIFUL designer wardrobe for pennies! And some pieces were actually FREE because I donated my own clothing in a thredUP bag! This is honestly the nicest wardrobe I have ever had. I reserached capsule wardrobes and ideas on Pinterest, and then shopped for them on THredUP. My closet is filled with gorgeous clothes, and I leave the house to teach feeling a new sense of confidence and style. Thank you, THredUP. I am a lifer!:-)
I have placed three orders so far, each time I experienced excellent turnaround time as well as receiving high quality merchandise. All the clothes I have purchased look brand new. I have since donated and look forward to shopping with my credit.
The only downside so far to ThredUp has been the return policy. They want almost as much as the item costs to restock it. So if you get something in what you think will be your size and it turns out it doesn't fit, you'll only get a small portion of your money back. I understand that they need to be able to pay for their employees but $8.99 seems excessive. Other than that, the selection has been great, the clothes that I have purchased have all been in great condition. I just alway shop with caution due to the return policy. I would recommend giving them a try!
I was very surprised at the quality of the items, and the professional approach to little things - shipping, presentation, communications. I have had two purchases, and check back often for new items. Very pleased. Highly recommend.
I love the items, but sometimes I wish I could keep them in my cart longer while I decide what to get. Usually the shipping takes a little longer than I would like, but it's a lot better than it taking a month or more. Overall, this site is useful to me. Especially while I'm on a tight budget. I really like the items and deals they offer. So yes, I would definitely recommend this site to anyone wanting nice, affordable clothing.
I have made a couple of purchases and although I've had to return a few items because they didn't fit right, it was easy and convenient.
Very affordable, cute, stylish clothes. Shipping HD fast and the clothes always fit perfectly! So happy to have found this site. I'm addicted!
First off the website was great as was the quality and selection. The issue was the fact that they mail things fedex which changed the arrival date twice on me and not until the day of last expected arrival. All in all though great company.
All good I like thred up only one thing is you can't exchange the item when u got it free using credits for reffering somebody. I order large but became Xxl..
Quality products, fast shipping, items as described. Would recommend,
Awesome! I love thred up! Best website ever invented! Not only did i get free brand new stuff by referring people to site i also got free ship! Love it!
Easy shopping. Nice products. No problem with a return. Will definitely
Look in again.
I placed two orders within a week. The first order had one item that was the wrong size (offered for sale as a size 6 however the tag clearly said size 8) and one item with a huge unreported stain down the front. The second order was for a pair of sandals that were so badly discolored that it would be difficult to sell them at a garage sale. And then to make my experience even worse I was forced to pay a "handling" expense of $9 to get credit back to my credit card.
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.