thredUPReviews 6,178

Shame on me for not researching reviews on thredUP before sending in items to sell as my experience is similar to those posted here. I sent a pair of Brighton Shoes $250 worn once with no visible wear. They posted them for $49 and sold them immediately. Brighton Bag >$300 they claimed it had scratches and crack so deemed it unacceptable and recycled it. I guess you need a high powered magnifying glass to see these as they were NOT visible to me or I would NOT have sent to them. I also made the mistake not paying $12.99 to have my unacceptable items returned. I read the comment from a former employee that they resell recycled items so am guessing they are reselling my bag with those of others here that have posted. I will NEVER do any business with this company. I have learned my lesson and will donate regionally to my local consignment shop. Shame on you threadup!

Walk on by just horrible I sent in a *brand new un worn* pair of $48 Black Kamik boots straight from Zappos in box (that we forgot to return, same ones being sold at Zappos but mine were a sold out color) and a *never worn* still being sold on line by Vans in the same colorway pair of $45 dollar sneakers, a vintage collectable 70's Laura Ashley (Wales) blouse that I'd miscalculated the UK size conversion. So was buying ahead for my daughter but a bit too small, so she worn it once for an hour ( mind you big bidding war on Ebay to get it) and 20 people watching the item. I stupidly made the mistake of not choosing Thredup's return option. They did not accept the blouse (not sure why as it was w/o any flaws and it had sold for double it's list price and had they checked ebay could have seen what it had just been sold for. The boots and sneakers were tried on by my daughter for 5 minutes on a rug, boxes in pristine condition. For all three items what we received was $9. Truly a rip off and pretty unconscionable, thought it sounded too good to be true, it is. I would recommend NEVER putting anything on consignment with them, ever. The only reason I chose the don't return option, was that both the boots and sneakers were brand spanking new, and the blouse is totally hot at the moment so was convinced they would take them. I thought consigning with Thredup.com would be easier than making a trip to my local consignment store. Boy was I wrong. The luxury consignment store down the street that I have a great relationship with always takes almost everything I bring in, sells 95% of what I consign at a few notches off full purchase to half price, and a few times actually about what I have paid for it if it's Boden, Tea Collection etc. So this was a shocking experience. One thing I am not quite sure about is that many of the items they have for sale sometimes look tired. And mine were brand spanking new, both the Vans and boots were still being sold by Vans and Zappos. My husband's theory is that someone at the company on the intake end, probably wanted a deal and certainly got one. My husband's quip was: "You should be shopping there, instead of consigning there."

ThredUp, why is it so difficult to get anybody to respond back when there is an issue?

I've been shopping with them for a while. I've gotten some great deals on designer clothes, shoes and handbags. I do not recommend selling to them as you will get hardly anything back. Tried that once and was so disappointed with the incredibly low payment to sellers that I never did it again. However, I do continue to buy from them from time to time so that I have a professional wardrobe without having to spend tons of money at a retail store, spend hours combing racks for sale prices or scouring thrift stores. Thredup has definitely saved me time and money.

HOWEVER - it's always such a pain to get help from customer service that it has really tainted my reviews! Whenever there's been an item missing or an item not as described, it is a pain in the a** to get anybody to respond to you. I often have to reach out through several venues, email, Facebook, etc often receiving canned replies that go nowhere. I've had to resort to submitting a complaint through the better Business bureau on occasion to get any kind of results.

This company is THE WORST! I worked for them for 8 months! They are a scam! They take donations and sell them and all the item that are to bad to sell they sell anyway! They give you BOTTOM DOLLAR for your great clothing I seen them give 20$ for a Gucci bag and sold it for 700$! The system is set up to make a 100% return on their investment! This company won't last for too much longer as long you don't purchase or sale! They pray on new customers and new sellers! Without them they would go out of business! Please take this as your warning!

I sent in about 12 designer, like new and brand new children's clothing items. I got less than $30. They give only 10% of what THEY sell it for (not even 10% of what you paid for it). We're talking $1.50 for a dress I paid $30 for. Or 50 cents for like-new tees. I can get 3 or 4 times that much at my local consignment store... AND I get to take back what they don't accept. Keep it local! I was also miffed that the consignment item I sent to Thredup never sold, so I got nothing for it. It was a Burberry vest, never worn, and they listed it as having a small stain, which it did not.

I give them two and not one star because they have a great website and do a great job photographing and packaging their items. But their kids selection is pretty disappointing most of the time, and they sometimes make significant errors in the amount they say an item was originally worth ($44 for a Boden onesie?). I think people who have nice well-cared-for hand-me-downs take them somewhere more worthy of their goods.

Its amazing to me how they accepted 8 of my items, with a few of them going for over $60 on the website and being purchased IMMEDIATELY, and I only got $6. I used to use poshmark and I have to say, although it is a bit more work, it is MUCH better for selling clothes. I've made $100+ on poshmark, vs. $6.05 on this terrible website.

UPDATE- after waiting 14 days, I transferred my small fortune of $6.05 to paypal, who promptly took 11%, leaving me with a whopping $5.38 for 8 items.