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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Utah
1 review
2 helpful votes
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Use only this site
March 9, 2016

I love this site. Every item is properly marked with details so I can make the best choice for me. No other site provides this type of detail so I suggest this site to everyone I know.

Date of experience: March 9, 2016
Texas
1 review
4 helpful votes
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I am two months postpartum and was searching for a bunch of new clothes to update my work wardrobe since I return to work next week. I didn't want to spend a ton of money on a wardrobe that wouldn't fit me in a few months after I lost the baby weight, but ThredUp was a great alternative. I found many pieces to help me out in the interim and I'm looking forward to wearing them. The only negative I think this site has is that it rarely provides coupon codes (unless you're a brand new customer.) I understand the stuff is already second-hand, but most people like to save as much money as possible. That being said, it's a great company still!

Date of experience: March 9, 2016
New York
1 review
6 helpful votes
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Selling experience:
It seems a lot of people who have sold here have tried to consign top shelf things and were disappointed with the returns. I've sent in regular stuff (like Gap, Kohls, Macy's) and I have been happy with the money I've gotten for them (which would have been none otherwise). If I was looking for a profit, I wouldn't sell it through a consignment venue and just sell direct.

Purchasing:
I primarily buy blouses, athletic wear, and casual dresses. I've been extremely lucky with these. I've also purchased some pants, but I wouldn't only recommend this if you're a standard size or if you know what brands/styles you generally fit.

Date of experience: March 9, 2016
Arizona
1 review
6 helpful votes
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I've purchased from them a few times. On two of those purchases, I was entitled to apply 10% discount codes. Each time I applied the discounts, it was not reflected in my total balance. And, they charged the full amount to my credit card both times! I had to contact them to ask for the discount and then wait a week for my account to be credited. I'm not used to receiving discounts that way...

Date of experience: March 9, 2016
New York
1 review
48 helpful votes
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I sent in 2 coach bags to see if they could sell them on consignment. I had good luck with another bag, so I thought I would try again. WRONG! I got an e-mail notification that they received my bag and the approximate date it would be processed. That date came and I got another e-mail stating they needed more time. After looking at my account it says the bag was processed but there was nothing in the consignment. I did request that if they would not accept my items to send back to me for the $12.99 fee. I e-mailed and asked them to look into my bag. I received an e-mail today stating that they sent me an e-mail asking for the $12.00 payment and because they didn't hear back from me within 7 days - they "recycled" my two Coach bags. Are you kidding me! First, I NEVER got an e-mail asking for the $12.99. Second, they only waited 7 days to give away or whatever they did to two Coach bags. I will NEVER send them anything again after this experience. The only e-mails I ever got was them stating they needed more time to process my bag because they were backed up.

Date of experience: March 8, 2016
Florida
1 review
3 helpful votes
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I love thredup because I can buy nice, high end clothing for a fraction of the retail price! I like how I can narrow items down by brand new- not everything is necessarily used. And even the items that are are gently used. They specify any wear the product may show. Wonderful shopping site!

Date of experience: March 8, 2016
New York
1 review
21 helpful votes
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Never mind the bad experience selling my clothes to them. I used my credit to buy a dress. Size Large. I am a Medium but didn't want to take a chance on it being tight from shrinkage. When I received the dress it wouldn't even fit a small child. They don't look at what they are selling. Big scam to make THEM money. I would have been happier donating my clothes to people who could benefit from them without trying to profit from ripping people off.

Date of experience: March 5, 2016
Washington
1 review
19 helpful votes
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Seller
March 4, 2016

I have sent in three bags, and just heard the results from bag one. I made over $165 on the upfront payout and have $157 in potential consignment earnings. I am very pleased. I sent in very high quality clothes (primarily Theory). I've read a few complaints that seem to be not be based in fact. People always value their belongings higher, and sorry no one wants your used NY & Co slacks... You also have to consider the level of effort that goes into selling items on Ebay or hauling them to multiple consignment shops.

I just completed the Mario Kondo method of decluttering, so I was happy to get rid of my excess belongings. I was going to donate anyways, so I thought why not try this.

I would highly recommend to my friends and family.

Date of experience: March 4, 2016
Pennsylvania
1 review
31 helpful votes
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Horrible for selling.DO NOT send them clothes unless you intend to donate them I sent a entire bag of name brand clothes most of them new with tags they said they accepted 10 of my items and I got $11 which is such a rip off! Never again will I buy or sell to them

Date of experience: March 2, 2016
Georgia
1 review
11 helpful votes
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I used to LOVE Thredup, LOVE. But the last time I shipped a bunch of clothes to them they barely accepted any of it. I previously sold to them so I thought I knew what brands/quality they were looking for, but apparently they've become much pickier. Also the payout is very small. They do have a nice selection of clothing/sizes. So check them out if you're in the market for buying used clothes/shoes/bags. I especially like their kids clothes (can get cheaper though at local consignment).

Date of experience: March 2, 2016
Mississippi
2 reviews
5 helpful votes
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Buy and Sell
March 2, 2016

I just made my first purchase from Thredup and am awaiting the arrival of my item. My main experience has been to request a clean out bag. My experience with selling items to Thredup has been great! I sent a couple of items that were not purchased. Just out of curiosity I wished I had known why to maybe prevent the situation in the future. Overall, no complaints, and I plan to continue to sell and purchase from Thredup.

Date of experience: March 2, 2016
Virginia
3 reviews
25 helpful votes
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I sent SWAP. Com a box of clothes I never got a cent for. They can't locate my clothes at all. They are ignorant and poorly managed.

I never sent clothes to ThredUp I meant Swap.com is EXTREMLY poorly managed!

Date of experience: February 29, 2016
Virginia
1 review
20 helpful votes
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Thred up has gotten extremely picky and stingy when buying stuff from you. Clothes have to be practically off the rack brand new and high end for them to consider it. And then they literally give you pennies on the dollar. They used to be so much better accepting things, but I won't even bother any more. Not worth it. I'd rather give it away than get ripped off. They are crooks.
However, I've bought some nice designer items in the past at halfway decent prices.
I just don't recommend selling your stuff to them.

Date of experience: February 29, 2016
California
1 review
6 helpful votes
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I sent in my first big polka dot bag. Im a size 12-14, and saw that most items are 2-4. I did pretty well, they accepted 85%. I was surprised by the returns (I asked them to return). They were what I thought were the best items. I should be the person accepting products! I have to say that some of my items were worth more than posted and some were posted more than expected. I don't think some of the folks that are posting prices really know brands. For'
Example, a cashmere
Turtleneck was bought for $250+, but sold for under $20, because it wasnt a well know brand, but incredibly a good cashmere. I understand because it's not a well known brand, unless you understand cashmere. But, overall, it's a great place to sell well-known brands. If you are buying... know that they only accept new or hardly-worn items.

Date of experience: February 27, 2016
Illinois
1 review
3 helpful votes
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Buying my fave brands
February 24, 2016

I get a clothing subscription box once a month- but I am finding the brands offered there on thredup for way less! I search for the brands that I know how they fit- and have made several orders and have never been disappointed!

Date of experience: February 24, 2016
New Jersey
1 review
17 helpful votes
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I was hoping I would have a similar experience to Like Twice, which was awesome and fair. NOT SO! ThredUp will sell your clothing before you even okay it. I had originally included having my items returned on the form. They offered me $9 for the items they did accept and sold them for nearly $80... hmm, does that sound fair? I understand they need to make a profit but that is ludicrous. They rejected a lot of brand name barely worn items that I'm sure would have been sold as well - I would probably have gotten $200 if I sold everything myself on Ebay... SELLERS BEWARE! This company will not treat you right. I am so disgusted I will not buy from them either. I used to refer people to LIKE Twice all the time but I WARN them about ThredUp. I will be surprised if this company lasts long. You can't bite the hand that feeds you and expect to stay well-fed.

Date of experience: February 23, 2016
Pennsylvania
1 review
11 helpful votes
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I read the payout information, decided to give it a try, sent in bag... 10% payout on everything, which means for a pair of New York and company pants still with tags I made a whopping 1.06. Really, I figured some items would be a small payout, but not all my items. The funny things they send u an email telling u what sold, all my items but two things have sold in two weeks. Rip off for selling. My local consigner 50 50 split from now on

Date of experience: February 22, 2016
California
4 reviews
23 helpful votes
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Stolen!
February 22, 2016

I sent two bags of never/slightly worn women's dresses, jackets, dress pants... have not heard à word after nearly a year; had it not been for a fit of spring cleaning, I would not have found an extra bag Thredup sent. They're a ripoff

Date of experience: February 22, 2016
California
1 review
5 helpful votes
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Great Deal
February 22, 2016

I get clothes for my daughter all the time on thredUP and have gotten clothes for me as well. They are always in great condition. I have sent them stuff i thought should sell, that they did not, but if i am buying clothes from them i would rather them be super picky then just accept everything. The only issue would be that if thredUP could make it clearer what your options are for the items they do accept and it would be nice to know who they are donating the other stuff too (and maybe get a receipt for tax purposes!)

Date of experience: February 22, 2016
Virginia
1 review
2 helpful votes
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Extremely impressed!
February 22, 2016

I was hooked after my first order with Thred Up! The box was adorable, I wasn't sure what to expect when my email said "your polka dot box is on its way" my things were lovingly folded and placed in it and it had tissue paper wrapped around it sealed with a sticker. I felt like it was a fancy present! Little details like this are what can keep a business going, it seems so small but it added an excitement to my buying experience that I looked forward to having again! Literally I never share things like that on Facebook and I shared the link and that I loved everything that I got and the things that didn't fit me were so easy to return! I chose the free return shipping option and received store credit because I knew I would be ordering again! I've told several friends to try it since then and I'm sure they will love it too! I even got a $20 credit the other day for one of them using my link! YAY!

Date of experience: February 22, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442