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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Texas
1 review
7 helpful votes
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Just ok
February 21, 2016

The only reason I use ThredUP is because I hate trying to sell stuff on my own. You really have to go into giving them stuff with the idea that you are donating items and won't get any cash back... only then will you be happy with the outcome. I've sent in huge bags of clothes with new items (still with the tags on) only to have them never make it to the list of accepted items. They give you the option to return anything not selected. For $12 which can really eat into the tiny chunk of cash they offer for the stuff they agree to sell. They miscategorize clothes all the time and there is no consistency with the items the sell. I bought a pair of Dylan George jeans that were mismarked for their size. They were tagged way bigger than their true size, which is probably how they made it to their inventory in the first place. I've used them about 3 times and while its less work than trying to sell items myself, its still a pretty mediocre service.

Date of experience: February 21, 2016
New Jersey
1 review
26 helpful votes
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Huge Ripoff
February 20, 2016

I cannot even believe how bad my experience was with Thred Up. First of all, they returned about 75% of the clothing I sent them, Then they listed the items they did accept but at awful prices. Designer clothing that had never been worn! I was livid when I saw how low they had priced my articles. So I ended up with next to nothing from the sale of three items. The last item I have listed with them is still listed after about 6 months and I think I know why. The description of the item is all wrong AND the photo doesn't offer a true depiction of the article. Needless to say, I would never recommend these people to anyone ever.

Date of experience: February 20, 2016
New Jersey
1 review
15 helpful votes
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This company basically steals valuable items from people. I placed a pair of very gently used Nike Kevin Durant shoes in a clean out bag with other items. My 4 year old son literally wore these shoes only on the basketball court. They retail for $50. They didn't accept the shoes and when I asked for them back, they said "sorry. We already got rid of them." Yes. I'm sure you did. Probably in the hands of an employee. I looked on their site and the items they accept are much more dated and in far worse condition then the shoes I sent. Never mind the fact they paid only $4 for 5 of my other items. Seller beware! Consign elsewhere especially if your items are of any value whatsoever.

Date of experience: February 20, 2016
Ohio
1 review
25 helpful votes
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They stole my clothes!
February 20, 2016

I sent 2 large bags of ALL designer clothes, some brand new with tags still on and all in great shape and current in style- a lot of White House Black Market. That was 3 months ago. I've never heard a word from them since. I'll never buy another piece of clothing from them again.

Date of experience: February 20, 2016
Washington
2 reviews
3 helpful votes
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I started using ThredUp to clean out my closet. I was really pleased with the brands that ThredUp accepts but was disappointed with the payout. I then became a buyer. I know the brands that fit me so when i need something I come to ThredUP first. I can count on the quality and i have not been disappointed.

Date of experience: February 20, 2016
Florida
1 review
5 helpful votes
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Toms Shoes great!
February 18, 2016

What I wanted, fast service, as described. Can't ask for more!

Date of experience: February 18, 2016
Virginia
1 review
14 helpful votes
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Good for buying, bad for selling
February 15, 2016

Love, love love the cheap prices on all the clothing! Ever item I've received has been in great condition. Since I loved buying on the site so much, I decided to try selling my clothes. However, I was very disappointed. When I logged on to order my bag, I noticed you could only receive the unwanted clothes back if you paid like an extra $7. You also had to pay extra if you wanted real money, not just store credit. At a consignment store called Plato's closet, I do not have to pay either of those fees. Anyway, I decided to order my bag anyway and filled it up with about 25 items. When they finally processed my bag (it took like 14 days, Plato's Closet takes hours), they had taken 18 items and given me $21 dollars. That's like $1 per piece of clothing! I was so disappointed, I thought I was going to receive way more money. Although, I will continue shopping on this site, since the prices are awesome.

Date of experience: February 15, 2016
New Hampshire
1 review
1 helpful vote
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Love them! I sell and buy stuff often, It's a great way to afford brands that I otherwise couldnt.

Date of experience: February 14, 2016
Illinois
4 reviews
31 helpful votes
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Fun Recycling
February 14, 2016

I like buying thrift store finds because I get nearly new things and save items from a landfill. It's the fun way to recycle. ThreadUP always has beautiful, nearly new, clothing at prices anyone can afford. I feel confident the clothes I order will be in great shape. I have never gotten a shipment and found a small tear or missing buttons.

Date of experience: February 14, 2016
Texas
2 reviews
14 helpful votes
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Great site!
February 13, 2016

Honest products and honest delivery!
Very nice packaging and presentation!

Date of experience: February 13, 2016
Michigan
1 review
0 helpful votes
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I've been shopping with thredUp for around two years now and selling to them for about a year. All of clothes that I've received have been in great condition and exactly as described. Usually if there's a little star that there's a flaw in the clothing I can't even figure out what the flaw is because it's so incredibly tiny. I've also bought two handbags from them and have received so many complements about how lovely the bags are.

While selling at times I've been surprised by how much credit I've been given for some bags I've sent, and at other times it was less than I expected, but it all evens out. If I wanted to put in the work to sell on Ebay I might get more, but I know I don't have the time for that and so I'm thankful that thredUp makes it easy.

Date of experience: February 13, 2016
New Zealand
1 review
14 helpful votes
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So disappointed
February 12, 2016

They recycled a pair of jeans that I had bought from the site only months before and never worn. They recycled hundreds of dollars in clothing (pay for the return in advance if you can) and they misvalued a designer handbag by hundreds of dollars. Try and sell individually on eBay instead if you love your pieces. I'm sure there is a thred up intern walking around with my "marked/unclean" Marc Jacobs blouses right now.

Date of experience: February 12, 2016
Nevada
1 review
1 helpful vote
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I have never had a negative or less than fully satisfactory experience with Thredup. Whether it is buying, returns or selling, my transactions are tracked accurately and processed timely. Absolutely ZERO complaints. Thanks Thredup for providing a much needed alternative to retail shopping in today's economy.

Date of experience: February 11, 2016
New Jersey
1 review
4 helpful votes
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I was introduced to ThredUp about a year ago and loved it! I bought and sold and bought some more! The value was always great and the prices were awesome. Since it has 'evolved', the payout per bag has decreased substantially - even though the items are name brand and great condition and yet the prices have gone up. The selection that used to be available has been cut drastically as a result. I gave three stars because there's still some great deals and great products to be found, it's just not what it used to be.

Date of experience: February 11, 2016
Rhode Island
1 review
13 helpful votes
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Rip off
February 10, 2016

I used to shop regularly at thredUp for clothing for both myself and my kids. Recently they changed things up and I don't think it's for the better. The shipping is more expensive now, you also have to reach a much higher price to get free shipping. The clothing has gone up in price as well and they have phased out certain brands. While everything seemed to have spiked up, my recent bag I consigned rang in at $13 dollars and change, although my items were listed for a tally of $50 plus. The sneakers alone I mailed in to consign were priced at $22.99. I am disappointed, will not use thredUp again.

Date of experience: February 10, 2016
California
1 review
32 helpful votes
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Horrible!
February 9, 2016

I sent a large bag filled with current style business casual items from banana republic, jcrew, free people, anthropologie, and topped it off with a $200 pair of barely worn Hudson jeans that were too small for me. And they only accepted 1 item and gave me $1.40 credit! I should have paid the $12 to have my clothes sent back to me. I would have rather given them to friends. I thought I would make some money so I could purchase from thread up. Seriously!?!? What a scam!

Date of experience: February 9, 2016
Wyoming
1 review
19 helpful votes
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Fed up with Thred Up
February 9, 2016

I heard about this site from blogger, Pbfingers. I decided to give it a try and sent in a stuffed bag of Jcrew/Jcrew factory clothing. A conservative estimate that I expected was about $100. Again, this was keeping my expectations low. Pbfingers always seems to miraculously get $200 back whenever she sends in her clothes. I got back $47.25, despite the fact that they are keeping 11 of my items. One of the J crew skirts is being sold for $29. How do you figure, Thredup? I'm sure you're making loads of money scamming the people who sell your clothes, but unfortunately for you this model won't last.

Date of experience: February 9, 2016
District of Columbia
1 review
20 helpful votes
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Was scammed by Thredup
February 7, 2016

After sending them clothes all according to their list of acceptable brands and with their suggested prices, expected about $75 in payment. Weeks passed before they emailed me that I would receive $22. No surprise there, I should have expected the scam. Now that four months have passed, I'm still waiting for that check.
Don't bother going through that company. Really not worth your while to go through the hassle of ordering their shopping bag, checking and listing items, mailing it, and not getting anything in return.

Date of experience: February 7, 2016
Maryland
1 review
21 helpful votes
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AT YOUR OWN RISK
February 6, 2016

Did more research and the better business bureau has many complaints. Also, several other state agencies because of the complaints. I hope you post your complaint worldwide on Facebook, Periscope, Ig... This is horrible service. And custom service is a joke

Date of experience: February 6, 2016
District of Columbia
1 review
24 helpful votes
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Don't waste your time!
February 4, 2016

I wish I could give a zero! I sent them probably 30 items. All gently used, some even still had the price tags on them. They took 8 items and gave me $15.63. I would have just gone to Crossroads and dealt with the mean girls head on and got more money. This place is such a rip off for the sellers. I'm so angry and then they have the nerve to ask me how my experience was. Do not waste your time selling your clothes here, they are thieves!

Date of experience: February 4, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442