thredUPReviews 6,178

I used to love thred up until they started charging $14.99 + for me to donate my clothes to them. No thanks I would rather donate to a local thrift store. Not to mention my Louis Vuitton bag I sent them mysteriously disappeared and when I questioned them about it, they said it was too damaged. It was in pristine condition. Mysteriously they had listed at least a dozen Louis Vuitton bags for sale not too long after that and one looked all too familiar. I received no credit for it. I can think of plenty other suspicious missing unlisted items as well.

I love the selection, the service, the packaging and the prices! Affordable, beautiful items. I love the eco aspect of it as well, it really makes me feel that I am contributing to saving the planet and enjoying it.
I would recommend ThredUp to anyone who wants to shop consciously.

I am always very careful to read descriptions and to really really study photos of clothing I'm buying online. This company is horrible, you will be sent items that look similar to but aren't what you ordered and they do not say if there are any flaws with the clothing so it's really up to the gods if you get something that is in wearable shape. For instance I received a wool sweater that looked okay in the photo was described as being in good shape and when it arrived was very clearly shrunk. I was sent two of the same pair of pants and now if I want to return it I have to pay more than what I did for the pants in shipping and fees. Do yourself a favor and stick to eBay and Etsy.

I received my order and got an empty box that had clearly not been properly packed. The end of the box was missing and there was only one strip of tape at the top center. Nothing was holding the box together for shipping. I contacted Thredup and was told to check with the carrier and see if they can find the contents. I don't even KNOW what the contents were as it was a rescue box. I figured I'd just go ahead and file a claim, but come to find out they ship "UPS mail innovations" and this is not an insured service. So I lost my money because they ship uninsured and don't ensure that a box is properly sealed. What a terrible way to run a business!

BUYERS BEWARE! QUALITY CONTROL IS NON-EXISTENT! I ordered two dresses from Thred Up. One of the dresses stated it was a final sale but was described as "EXCELLENT CONDITION, LOOKS HARDLY WORN." The dress I received had black ink stains all over the back rear area--not something anyone could miss! It looks like black marker! The description mentioned nothing about permanent ink stains. This is false advertising! I messaged customer about their extremely inaccurate description about 12 different times and I never received the courtesy of a reply! NO RESPONSE from thredUP! HORRIBLE QUALITY CONTROL AND COMPANY! And as you can see here, they do not respond to customer complaints! DO NOT ORDER ANYTHING FROM THIS COMPANY! Customer service is non-existent and they do not care about resolving issues once they have received your payment! You get what you pay for! Looks even worse in person! Pics automatically rotate once uploaded.

I bought 2 women's jackets. One ended up being a child's jacket. Thredup had it in the women's section. The second jacket just didn't fit right. So I sent them back after the deadline to return. It was a short period from receiving the jackets to returning them. They gave me a courtesy credit on the child's jacket but kept the other jacket. Yes, I was late in sending them back. However, this kind of return policy is challenging for many of us. Buyer beware.

I mailed a bag in Spring of 2021. I finally received an email that Thread Up received my large bag of clothes in Sept. 2022. I haven't heard anything since! It's been months. How long do I have to wait to know how much store credit I'll get?

So, I ordered several outfits from threadup, they immediately upped the price, I paid anyways. When I received the coats and dresses, they were for little girls not women. I tried to return them and was told not returnable. The ones they agreed to return, they took off restocking fee and return fee for each. I'm going to end up with 75% less what I paid and will trash the rest. Total scam.

I made 7 dollars off of clothes that would have sold for $300+ on Poshmark. This was newer stuff, Aritzia etc released in the last year. I lost out on even more because they just keep whatever they deem "unable" to sell. If you don't price your items absurdly low, they won't sell right away, and ThredUP will get to keep them because they expire after a period of time (not a long one!). When I saw that items did sell, they were eventually returned - I learned that they were placed in bundled boxes that are shipped to buyers which have a very high return rate. This happened over and over and over, until the items expired, giving me little chance to reclaim my clothes or actually give them a chance to sell. You can only reclaim your items a week a away from expiration. To return the clothes to me, I would have had to pay additional money to ship each item back individually at a high shipping rate. The cost of shipping the clean out box to me and "processing" was more then the 7 dollars I made, so I lost money by selling with ThredUP. Don't sell here. SCAM

Ordered a bag on 11/27/22 and it still hasn't arrived. Good thing it was a gift to myself, and no one else.

Sent my bag of summer items in at the end of July. It is December 18 and the bag still has not been checked in. I had no idea I was selling items for the summer to sell next summer. Their customer service is inexcusable. I have asked for my bag to be returned to me after 4 1/2 months. I still have not received it. I have lost money on being able to sell these items locally, I'm super frustrated. Their business model is very poor. I don't understand what happened with them. Please do not use. Save yourself some frustration.

I bought four items, and two were mislabeled online. On one, the size listed online was different from the size that arrived. On another, a skinny jean was labeled as a boot cut — and the photo appeared to be of a boot cut jean. I tried to return via online and they were not eligible for return. So, I contacted customer service and they said they made the items eligible for return, but that was not the case when I logged back in. In the end, 50% of my order was not what I purchased, and after weeks of emails I give up! Not worth the hassle.

It's going on 5 months since I sent my clean out closet bag! Every 2 months the date is delayed. Come on already! Hire more people or something? Plus, the clothes are over priced and disappointing. I will never send or buy clothes from this site again! YOU HAVE BEEN WARNED! You are better off selling your own clothes on ebay or Poshmark.

I used to be a huge fan of ThredUp, but they have gone downhill since I originally started shopping with them. First they added restocking fees, which made it more difficult to return items, then they did a weird and totally off-brand clothing line (wasn't the whole point reducing clothing waste - I get that it's a business, but this was not in line with what they supposedly stood for), and since the pandemic things have gotten worse. The increased wait time for cleanout kits made sense when the pandemic was at it's peak, but it's been years. It seems like they should have implemented some changes to speed things up by now, but if it anything it's worse than it was in 2020. You can't even order cleanout kits right now, but you're welcome to donate product to them for free so that they can make money off it, and you can benefit from knowing you helped a corporation rather than someone in need - are these people serious? The customer service isn't great either. The concept itself is good, and you can find some good clothes, but these are usually not any cheaper than you could get on sale at the original retailer. I don't think I will ever shop with them again unless they make some pretty big changes.

I sent them spring and summer weight clothing in April so that they would be available for purchase during the spring and summer. All of the items were name brand and rated "like new." Throughout this process they kept changing the date that the items would be available on their site. They didn't process my bag until October! Who is going to purchase these things when it's cold? Many of the items didn't sell before ThredUP's deadline and were donated or destroyed. I would have been better off donating them myself and getting the tax benefit.