thredUPReviews 6,178

Thred up is a rip off. They steal your clothes and make you wait months to deny a whole shipment of brand new clothes and don't even return them. Rip off

I dropped off two clean out bags at the post office 1/4 mile from the processing center. I arrived one, containing some high end clothing, was "lost". They made no effort to help me find the bag. As it was a prepaid bag, I got no receipt, just a drop off.
Then the bag that was received was delayed 3 times for processing. I understand staffing shortages but it was almost 6 months to process. I told them to return my bag and suddenly it was too late and already processed.
This is the second really bad experience I have had with this company. Previously I had sent in a brand new Calvin Klein blazer, never worn, they said there was no size tag. There was, I had checked. An expensive handbag and they claim it had scratches, it was distressed leather! Beware!

When sending in my items to thredup, well worth over $1000, they lost my items. No solution was ever made and I was just out of luck. Wrongful customer service and no integrity, do not sell with them not worth it.

I am done with Thredup. Twice I have ordered jeans that were the fit and fabric content I wanted, and both times I was sent jeans that were a different fit and fabric content than what what was described, or even shown in the photo. I have also ordered sweaters that weren't described as petites, but arrived as petites. The returns are free, but they won't give cash refunds, even though it was their mistakes. They only give store credits. You can't trust their item descriptions.

I bought seven items from thredup and only 2 of them fit. They looked completely different on the mannequin. Not to mention, I ordered my size. I'm a size 6 (US) in pants and a size 8 was WAY too big on me. I'm very sad because the clothes were nice. Also I have no way of getting my money back since they were all final sale items, but that's on me since I didn't read that part. I don't recommend this company to anyone. While I love thrifting to help decrease my carbon footprint (and being a broke college kid), thredup is not worth thrifting from. Really disappointed.

I sent 2 huge boxes of clothing, mostly new with tags, back in July of 2022. Initially they said it would take 8 weeks to process. It is now December 2,2022 and the boxes have not been processed. My boxes may have no value at this point seeing that most items were for the summer. In October I checked the status of processing. The site said my boxes would be processed November 14th. I checked today and now it says December 12th. Never again will I send my items to thus scam of a company. I rather donate to my local charity. I wouldn't be surprised if TU donates most of the items they receive to get a huge tax write off. Brilliant, using "consignment" as a cover to be deceitful.

I sent in a bag to thredup to sell in June of 2022. It is currently December 2022 and my bag has not even begun to process. Right now it just seems like a scam to steal my clothes, but if they do end up selling my clothes then I will be selling summer clothes in the dead of winter. But buying clothes is even worse. I have bought several items and they are always completely different from the pictures and description. Overall this website is a scam, please don't waste your time!

Absolute scam. I sent over $1k worth of items to business aka "clean out kit". This was over 6 months ago and never received money. They do not respond via email, there is no phone number and the no one responds over chat. This is the worst service I've ever received. They then deleted my account so there was no evidence. DO NOT USE THIS SITE

I have ordered from them twice. Once for me and once for my daughter. I was quite disappointed when I got my order. Some of the shirts were not as they said that they were. They had holes and stains. A pair of the denim was dirty. Not what I had expected. I was apprehensive about ordering stuff my daughter wanted and I should have listened to my gut. Half the stuff she got in the mail was dirty and had holes. They were not advertised like that. I will not order from them again. Not what I expected especially if you are picking designer items. I understand that this is second hand but honestly it doesn't seem any different than a local Goodwill.

They never tell you if the item is ripped, also I bought a "dress" but it was really a long nylon spaghetti strap shirt. Never again

So you order an item from thredup and you wait a week or two and it finally gets to your house. You open the box, so pleased to be able to thrift not only online, but also at any time.

Inside are your items - except that the measurements are completely wrong so nothing fits, and the things that magically do aren't in the condition that they were toted to be.

You have to pay a $1.99 - no, I just checked - it's $3.99 restocking fee for your items. If you get refunded for store credit, then any future returns will also be in store credit. There's an $8.99 shipping fee that is only every refunded in store credit.
There's no way to cash out the store credit, and if you somehow manage to finagle a refund to cash, who knows when it WILL be refunded. Maybe never!

On top of all of this, there's rumors circling about how badly they treat their employees - which could maybe explain the poor quality of items? I don't know.

I'm desperately trying to get my money back and then I'm out. For good.

Take it from someone who has spent thousands of dollars on this website (literally - I'm a VIT/Very Important Thrifter). Do Not Do It. It's basically tapping into a gambling addiction. You're better off going local or trading with friends.

Would love to see another company do this but with some good wages to employees and

I sent at least $1000 worth of clothes. I skipped a huge box. They offered maybe $150 for all. You're better off selling if Facebook Marketplace which I did with the remainder of my clothes and made wayyyyyy more money.

Takes forever and constantly changing. It was to be here Friday, then Sunday, then Monday. Now Wednesday and Ill be gone for a week.

I was really loving Thread Up until I had issues with a credit I was trying to use. I contacted customer service chat for help and a Michelle was very rude and disrespectful to me. She only argued with me and did not try to resolve my problems. She kept trying to take extra restocking fees off when they already took it off. I will not longer be using them if they cannot even help their customers. Wish I could give 0 stars... It only let me upload one photo, but she said anyone who knows basic math could figure it out, which upset me. The fees were already taken off. I called to use a $10 credit so I'm not sure why she was arguing about a return in the first place. She was upset with me because I called it a coupon and not a credit.

I shipped in my bag in early July. It's mid November and they still haven't gotten to my bag. Customer service to not helpful, I asked for my stuff to just be returned a couple months ago and they said it would happen whenever they reach my bag to process. 10/10 wouldn't use then ever again.

Threadup was quite professional presenting and selling the first "cleanout" I sent them. I sent more IN JULY and now a complete stand still FOR FOUR months. I don't know how to get them back at this point. A beautiful white leather jacket simply went missing without an explanation and communication is one way.

This service is awful to sell your stuff. Took 5 months to process and they sell your items for almii ohs nothing. I would rather donate my stuff. Never again

I've bought from Thred Up twice now... over a year apart... and both orders REEKED and I mean reeked of Febreze or some sort of fabric "cleaner". As a person who chooses safe scent free alternatives to everything it has made the clothing unwearable. Both orders had the exact same scent so it has to be something done at the warehouse. I figured soaking and washing would help... but after about 15 washes in they STILL SMELL. None of the clothing was as described in my second order... and had stains and snags when the things ordered were "like new". I should have returned, but for the cost I just didn't want the hassle. Definitely order elsewhere.

Sadly I found these reviews on sitejabber a little too late...

I would give this place negative stars, but was forced to chose at least one.
They don't deserve even just one.

I'm ready to take these guys to the Better Business Bureau, and so should you!

I'm really disappointed with my order.
I ordered a few pairs of jeans that said they were boot-cut, but they're skinny jeans.
Boot-cut are supposed to flare out a little at the bottom.
One of them is actually a capri length, which was not disclosed in the description.
Another pair is a little stained, which was not disclosed.
One of the sweaters is slightly shrunk, which I could tell when I tried it on.
Also the rayon pants were a little shrunk too, and unevenly, so they didn't fit quite right at the hips.
Their description says they're almost perfect, barely any signs of wear, but that's greatly false.
There's also a black button-down shirt that doesn't have a button toward the bottom so it kind of parts open and shows the belly button.
It was made that way, but the picture didn't show that aspect.

Like other people on here have complained, their descriptions are greatly inaccurate.
The pics do not allow one to see whether there are stains or holes.
Also everything smells like terrible room deodorizer...like those terrible Glade plug-ins that cause cancer.

Their hours say they're open until 9p PST and they say the fastest way to contact is via chat rather than email.
It was only 6:30 PST when I tried their their chat button & it did not work.
When I clicked the link, it opened my email instead.
When I emailed them, the response said it could take up to 3 days to reply.
That's a lot of time when one only has a 14-day window to make a "return."

The screenshots I added show their hours.
One of which shows how I clicked the chat/email link (made it turn green), and my email was brought up, but no chat option.

I might add some more pics or a vid to this later.

I really liked ThredUp after my first two purchases and first clean out kit. I told all my friends about how great they were. Then, things started to go downhill, big time. My subsequent purchases arrived not as described and sometimes dirty. While it was easy to return them, they basically held my money hostage in an account where I could only use my money to make new purchases. The clothes I sent this spring to be sold took more than three months to be listed and one of my boxes went completely MIA, with no response from the company about my items. The proceeds also got held hostage. I now have over $300 in my ThredUp account but I can only get $5 in cash and the rest can only be used to buy something off the site. The customer service person tried to tell me it was due to my asking for cash back too late, but my most recent purchase wasn't even a full month ago and I'd used a combo of the prior return credits, sale of items and money on my card. However, one item was dirty and the other was ripping. Many of the items I'd be interested in buying and using my credits toward are way overpriced for used clothes, and I've seen fake designer bags listed, for what would be considered a normal resale price, if the bag was real. It's very disappointing how downhill this company has gone. I would highly recommend everyone steer clear of buying or selling with them as they're no longer reputable IMHO.