Jennifer B.

They sent me a damaged item and I reached out to customer service. I was told they were going to "open a ticket". That was the last I ever heard from them. The skirt has a snag that goes for 3-4 inches right below the waist at the front. I can't wear this! I would just deal with it if the damage was near the bottom hem somewhere but this is in a very obvious spot.

I received my order and got an empty box that had clearly not been properly packed. The end of the box was missing and there was only one strip of tape at the top center. Nothing was holding the box together for shipping. I contacted Thredup and was told to check with the carrier and see if they can find the contents. I don't even KNOW what the contents were as it was a rescue box. I figured I'd just go ahead and file a claim, but come to find out they ship "UPS mail innovations" and this is not an insured service. So I lost my money because they ship uninsured and don't ensure that a box is properly sealed. What a terrible way to run a business!