thredUPReviews 6,178

I've used this company at least three times and had good experiences every time. It's perfect for buying clothes for young kids. The clothes are affordable and name brand. Everything comes packaged so nice (wrapped in tissue paper and each tagged.). If I had any complaints it would be that I live in GA and they ship from out West. It takes a good week and half to 2 weeks before you get your order. Other than that it's well worth the time for the savings you get. Highly recommend!

While it is true that, as a seller, I should have read their policy more closely, that does not relieve them of their responsibility to me. I sent in clothing that was all brand new, some luxury brand items and received less than $12 for what I could have sold for probably about $150. Further, I never received the measly payout they claim they sent and they mis-categorized some of my items and assigned and sent back items that weren't mine. I will be filing a complaint with whatever agencies oversee consumer and business affairs and I suggest anyone else who has had a negative experience with them do the same. Start with the Better Business Bureau (BBB) and the FTC (Federal Trade Commission) CA Attorney General. They need to be shut down.

I sent items to this place that had been worn once or not at all and got paid less than $1 for the items. This should be illegal. After them processing two very full bags of nearly new items, I had not even covered my shipping. One bag I earned $6 and one bag I earned $4. Shipping to be paid back is $6.99. I am in the hole. Both of my bags had over 20 items in them.DO NOT sell your items to this place. It is a legal way of ripping you off!

I sent a bag to ThredUp.com last month. The bag was packed with business casual clothes, many of which were brand new. I received my payout today. $15... oh wait, $8 after they deducted shipping. $8 freaking dollars! I could have made so much more selling the items for a $1 at a yard sale. This place is a scam! They pretty much stole my clothes! I wouldn't even give this place a half a star, but it won't let me submit my review without clicking at least one!

With the everchanging trends and demands of a young teenage girl, thredup allows her to have the styles and brands she wants without breaking the bank! This has been a great way to allow her fashion freedom and the opportunity to change her mind and her styles at reasonable and fair prices. We have both been impressed with the varied selection of brands and styles, as well as the quality of the pieces. Sizing can be a little hit or miss, but if you know your sizes in the brand you should be fine.

For the most part, I've had a good experience buying clothes. The prices are great and the condition of the clothes is made clear. I did have some trouble with clothes sizes not being clear. I received pants that were unspecified Talls, for instance.

Selling, however, is a different story. I had a HORRIBLE experience with sending in a brand new, unworn pair of shoes in a brand they accept and they told me they had pictures of the wear and tear. They never showed me these alleged pics. They refused to investigate further and were "unable to send them back." The shoes had been in a box, completely unworn, so basically someone in the warehouse decided they wanted to take them home for free and just listed them as having come in in bad condition. Beware trying to sell stuff to them.

First of all, it takes around 6 weeks or more for them to process a bag. After they process your bag, it takes another two to three weeks to cash out. They give you nothing for your items! I had new clothes (bought within the year) with tags still on them (Banana Republic, Loft, Ann Taylor, Forever 21, etc.). They took four items (so they say). Two items sold before I could even cash out. For everything, I got a total of $3.15 while they made at least $40. It is a waste of time and money. Sell at Plato's closet if there is one near you (I have never left Plato's closet without selling at least $10 worth of clothes). Donate to a local charity. I would rather put my clothes in the local clothes recycling bin. Bottom line: DONT SELL TO THREDUP!

Maybe this website is fine to buy from, but selling is an absolute joke and scam. I sent about 23 used items, knowing that most would not be accepted. This waa fine with me, as I would otherwise have donated so was happy to get maybe $10-$20 or so.

The total came to $4.50, as they only accepted 4 items. This sounded low, but whatver, right? Well within 2 weeks thredup has already sold 2 of the items for a total of $24! And other items are listed for sale for $17.99 each. Must be nice for them. They lie about the value of your items & then resell them for a very nice profit.

The instructions are intentionally vague - despite the implication that everything is free, there IS a $6.99 bag fee. So you do the math - I LOST money on this unethical, unprofessional website.

I'll never use this site again. I would have made more money seing myself on eBay, or better yet, donating to someone in need.

Not only does it take 4+ weeks to process your bag but you also have to wait an additional 14 days to cash out and another 2 days to receive via PayPal. They pay very little for even new with price tag items -- sent a pair of Talbot boyfriend jeans purchased 12 months ago for $79, brand new with tags attached and they paid me 79 cents for them. You cannot reach them via email and have to search the internet for a phone number. Each item sent has a different payout calculation -- there is no standard calculation for new and used items. Donate your clothing and take the tax deduction! Would rate them a Zero I'd I could.

I purchased a pair of Larry Levine pants which were advertised as "like new". They were "like new" because someone hemmed them terribly, sewed the hem crooked and to top it off - used the wrong color thread. The notice included with the pants states that I can return them for a refund minus $8.99 handling and processing fee. How bogus. Had the pants been advertised correctly (terrible hem job been part of the description), I would have never wasted my time and money ordering them. I guess ThredUp probably knew that though. Lesson learned. Never again.

When I sent my back in in June, I was told I'd have a total payout amount over four weeks later in July, which was shocking and a bit annoying (an ETA at the top of the process would have been great & should be part of their workflow), but when that date came and went with no update from them and nothing on my account indicating the missed date, I was pissed.

I contacted them several times-- the worst part about this company is the lack of customer service. It was almost impossible to get in touch with someone, and either their customer service reps only are allowed to copy/paste scripts, or it was a bot responding to me. When the cash out amount was finally available, over two months after I sent my items in (I sent them several items, a mix of brands like J. Crew and higher end labels like Nicole Miller, all were barely worn), it was LESS THAN TWENTY DOLLARS! Then, they weren't going to issue me the money AT ALL (I have screen shots of the "cash out" button being greyed out so I couldn't click it) with no mention of any policy of needing at least $20 to cash out. I threatened to take legal action and they allowed me to "cash out" and allegedly I'm receiving a Visa gift card (bs, give me a direct deposit plus damages) in 2-3 weeks.

I also hate when companies bury their "contact us" form DEEP within the FAQs; I believe that is illegal as far as clear consumer routes to rectify transaction issues.

*******@gmail.com