LA S.

From the taste to the results, this is most definitely a weight loss/health care product that delivers what it says it delivers. Customer service is incredibly prompt, courteous, and beyond helpful. Product does what it claims to do and more. I was pleasantly surprised by everything and wish I could afford to buy in bulk for the year!

They really could use a great web designer! Their site has some frustrating functionality issues, from weirdly logging you out to strange, yet-to-be-determined relationships with Team Beachbody and Shakeology, but these issues are easy to work around. (If they're all the same company, just make them all one site?)

I have had such great success with both Beachbody workouts and their Shakeology products--I've been a customer for over a year and have come to rely on these things for whipping myself into shape and better health. I really was beyond impressed and I've been dieting for over twenty years (I'm in my early 30s, yes, we start them young in the USA). I've honestly tried everything from supplements to good old-fashioned ED -- I even sent away for a mail order "herbal weight loss tincture discovered in the Amazon rainforest" I saw in the back of a People magazine when I was 15. (Its effects were negligible).

The autoship/autorenew thing you can't opt out of until after you've made your purchase is kind of annoying but it's fairly standard practice for businesses these days. BB/Shakeology makes it VERY easy to cancel that -- either an email or a phone call will do it, and they are prompt. Any time I've spoken to a rep on the phone they've been incredibly helpful and very quick to fix any issues. Their shipping times are also insanely fast, even for regular shipping.

Love this company, big fan. (Just hire a better web developer, please!)

When I sent my back in in June, I was told I'd have a total payout amount over four weeks later in July, which was shocking and a bit annoying (an ETA at the top of the process would have been great & should be part of their workflow), but when that date came and went with no update from them and nothing on my account indicating the missed date, I was pissed.

I contacted them several times-- the worst part about this company is the lack of customer service. It was almost impossible to get in touch with someone, and either their customer service reps only are allowed to copy/paste scripts, or it was a bot responding to me. When the cash out amount was finally available, over two months after I sent my items in (I sent them several items, a mix of brands like J. Crew and higher end labels like Nicole Miller, all were barely worn), it was LESS THAN TWENTY DOLLARS! Then, they weren't going to issue me the money AT ALL (I have screen shots of the "cash out" button being greyed out so I couldn't click it) with no mention of any policy of needing at least $20 to cash out. I threatened to take legal action and they allowed me to "cash out" and allegedly I'm receiving a Visa gift card (bs, give me a direct deposit plus damages) in 2-3 weeks.

I also hate when companies bury their "contact us" form DEEP within the FAQs; I believe that is illegal as far as clear consumer routes to rectify transaction issues.

*******@gmail.com