While it is true that, as a seller, I should have read their policy more closely, that does not relieve them of their responsibility to me. I sent in clothing that was all brand new, some luxury brand items and received less than $12 for what I could have sold for probably about $150. Further, I never received the measly payout they claim they sent and they mis-categorized some of my items and assigned and sent back items that weren't mine. I will be filing a complaint with whatever agencies oversee consumer and business affairs and I suggest anyone else who has had a negative experience with them do the same. Start with the Better Business Bureau (BBB) and the FTC (Federal Trade Commission) CA Attorney General. They need to be shut down.