thredUPReviews 6,178

I sent in two Clean Out Kits that were received by ThredUp on 6/7/2023 per their website. The estimated processing date has been extended multiple times and is now sitting at 9/7/2023. Beware. This company used to be great, but may have grown too large to manage well. Disappointing so far. Used to be much, much better. This will probably be the last time I use this route for consignment.

I recently decided to sell my clothes through ThreadUp with the hope of decluttering my wardrobe and earning a fair amount for my items. However, my experience with ThreadUp has been nothing short of disappointing and frustrating.

The process began with an agonizingly long wait of over three months for my package to be processed. This prolonged delay left me wondering if my items had been lost in transit. Finally, when I received their response, I was shocked to see that they had only chosen to list some of my oldest and least valuable clothes. It was evident that they hadn't paid attention to the high-quality, premium brands that were in perfect condition and could have fetched a reasonable price.

What baffled me, even more, was the complete disappearance of my premium items from their inventory. When I inquired about this, their response was vague and unsatisfactory, merely stating that my items didn't meet their listing requirements without any further explanation, while my clothes were all in the perfect condition and suitable for the upcoming season. This lack of transparency and accountability is highly unprofessional and unacceptable.

This experience has left me not only without the potential earnings I had anticipated but also with a sense of frustration and loss. I trusted ThreadUp with my clothes, and they failed to deliver on their promises. It's disheartening to see such a lack of care for valuable items and a disregard for their customers' expectations.

In conclusion, I am deeply disappointed with the service provided by ThreadUp. My trust has been shattered, and I cannot recommend this platform to anyone seeking a fair and reliable way to sell their clothes. This experience has highlighted the need for better communication, transparency, and accountability on their part.

I have ordered from ThredUp several times. I have gotten mixed results. I have liked some of the tems and some have been misrepresented. I thought I was ordering a scarf and it turned our to be an incomplete top. Very bizarre. It was final sale so I let it go.
My last order was very disappointing. Some of the clothes had cat hair on them. Some had faded spots and a pair od pants was altered and very short.
I e-mailed customer service and attached pictures. They never responsed.

On 8/16/2023, I contacted ThredUp's customer support to cancel a bundle order of over $100. The bundle order was cancelled. I was told by the customer service representative that this amount would be refunded to my original form of payment (my credit card). However, I was only refunded a $88 to my credit card and given $42 in ThredUp credit. Confused by this, I contacted customer support again. I was told by another person that because the $42 was previously ThredUp credit, I could not be refunded that amount to my credit card. Similarly, for another order that I had returned in the amount of $38, I would be partially refunded in ThredUp credit. When I asked if I could just close the account altogether because I no longer wish to purchase from them in the future (and just wanted my money back), customer support told me that the ThredUp credit associated with my account (about $57) would just go away. In other words, they would be taking about $57 from me. I have been a loyal ThredUp customer for the last couple of years, but I do not appreciate the lack of transparency around ThredUp credit. At the end of the day, the ThredUp credit is still money I had paid: ThredUp credit itself should NOT be considered the
"original form of payment." Honestly, at this point, I'm SO tired of arguing with their customer service (who were so quick to end the chat, by the way) and I am just going to spend the rest of my credit and then delete my account for good. I will NEVER purchase from them again and highly recommend others to do the same. What a joke.

The size was listed as a "large," with sizes listed that would fit me correctly. Item arrived and it is much larger, and the label on the size is "XL." Would not have ordered it if sizing had been reported correctly. Also, the item is weirdly damp. Definitely getting washed before use.

The idea is good but they lack where it counts for starters over priced yard sale stuff most were non returnable what was returnable had a 3.99 restocking fee on top of shipping fee things marked excellent condition were not holes in front of one shirt & pulling on others wasted my money & time & no way to get either back go thrifting in person go to yard sales hell shop on eBay at least they have money back grantee but I would avoid shopping on thread up not worth it 2 stars are because I actually received my items & in a fairly timely fashion but they definitely were not worth the 120 I spent on 5 non returnable shirts so very disappointed

After trying to clean out some old clothes from my home I found Thred-up to be exactly what I was looking for. Until I sent several boxes to them - 5 in total. Two are confirmed to have have been delivered but there web site has yet to receive them. Two received in June won't be processed until late August. And the one box processed has 17 items put up for sale that will net me about $20. What a huge mistake I made sending my used clothes here. Should have given them away to someone that needs them rather than working with a company that markets itself as saving the plant by recycling clothes and focusing more on their bottom line than working with customers to support their questionable business model. Bottom line beware before you do business with them.

I sent in a bag of clothes awhile ago - a lot clothes, many of which still had tags attached. The credit I received was just over $7. I refused to pay them cash on top of them ripping me off for the clothes, so I sat on the credit for a couple of years. Last week I decided to see what I could get with the credit that I had. They have a sale going for certain items with free shipping, so I found a wristlet that I could get without spending anything out of pocket. So, not a high dollar item. But still something that they expected people to pay money for. I received it today. For one thing, it smells so bad. I have it outside right now, all zippers open, trying to air it out. My 10 year old says it smells like a bad combination of gum, makeup, and throwup. I suspect someone tried to cover up cigarette smell. It's also dirty inside, and feels grimy outside. I realize this site is supposed to be similiar to thrift shopping, but I think it takes a lot of nerve to charge people money, plus shipping, plus take clothes and pay them pennies on the dollar, and ship something that smells and looks horrible. But at least now I've spent my store credit and I can close the account. I would stay far away from this company.

I purchased 4 items through Thred Up.@ of them did not fit, and I did not like the purse at all. It was nothing like the description. When I clicked on return, it would only let me return the two that did not fit, there was no option to return the purse. They did not refund me my purchase price, ANd they only issued credits in an amount lower than what I paid. I used an alternative email address, and I have not been able to find the account. Today, I tried again, and this time, I was able to find the account, merge the email address, and I was assured that the credits would be transferred. They were not, because they had expired. I could not find the account so I could not find the credits, so I could not use the credits in their ultra-restrictive timeframe. So now the chat CSR has sent a request to a "higher power" to have my credits restored.!. The credits were LESS than the price I paid for the items.@. I could not find the account. 3. I have little faith that they will restore the credits.

Someone is making a good size profit. Customers must pay for returns and a re-stocking fee. The description of clothing is pretty much generic and not all are petites as marked on website. The only way ThredUp pays is for you to eat your returns and receive a store credit for more crap. I tried twice and now am done with the site. Not to mention taking donations usually given to those with less resources and making money off it. Not right.

This place has always been sort of a rip off giving you pennies for great items but, now this new payout is worse. They are now charging about 16.00 up front to even get a bag. They pay out about 2.00 for items so do the math, you are kinda in the negative. Its not even worth to use them, may as well just donate the items to good will and get a tax write off. Its ridiculous. We just need one online place that sends you the label or bad, accepts mens clothing and pay more and this place is over.

When a second hand store is selling a Kohl's brand for the same cost I can NEW shirts for AND have easy return AND get free shipping at $35, that's when I knew for certain this was a scam. A second hand Sonoma Goods for Life tee selling for $10 PLUS shipping, when I could buy one brand new for the same price or even cheaper on certain sale days. This and Poshmark, people are WAY up selling secondhand clothing and it's just shameful. The fact that you can buy brand new items for the same cost or cheaper (especially when you include crazy shipping fees) is why these sites aren't as successful as they could be. And anyone who thinks they're getting a good deal is kinda lazy (although I do respect the desire to help the landfills) but a simple search for some of these items and you will find you are really saving little to none.
Such a shame as I was def considering trying these kinds of shopping methods.

I was charged $453.67 and did not order. The address on my profile is 8400 NW 25th St #100, Doral, FL *******. I live in Wisconsin. I tried emailing and calling several times. And did not hear any response when I disputed it with the bank thedup said I did receive the package and it was in my benefit. Still waiting to learn how spending $453.67 is a benefit to me.

I've had a ThredUp account for years as both buyer and seller. It's pretty good for buying, but lately, I've seen that the fabric and condition descriptions are wrong more often than not. If you're planning to sell, it's just not worth it. For example, a Joules coat I bought new (tag sad $375) sent to ThredUp in brand new condition with the tags has been sold, and I will make a total of $22 if it's not returned. Hale Bob blouses that sell for $128 in new or like new condition are bringing me between $1.86 and $13.98 per blouse. Check out what I made on the Ugg Australia Crossbody (new, pictured below). I would have done better almost anywhere that consignments are sold, even if half the clothing ended up donated. There's a transaction fee for obtaining my money, so I will have given away a couple of those Hale Bob tops for free after that transaction.

The descriptions are really inadequate, and they charge a $3.99 restocking fee if you need to return something so it's a problem when you rely on the lousy descriptions. I've purchased from them twice and have a few things I can't use because I relied on the descriptions but returning them will cost more money! Also, I sent them a clean-up bag that took them over 6 weeks to get feedback to me. Five items just disappeared and the other seven were listed for prices that totaled over $125.00 on the site but my return on that (if the items sell for the listed prices) will be just under $21.00! WHAT? I really like the idea of recycling clothes and not wasting but I don't think this site is the way to go. Great concept, not so great implementation. Maybe they just got too big and it's not manageable now. Too bad, it's a good idea going south. And I agree with the other comment about NO customer service available. HUGE problem.

When they first started I would send my box of nice, NWT jacadi, RL, bags gloves etc, nothing cheap. They would photograph 95% of my box. I have this in my box history. Now they photograph 3-4 items they claim they donate the clothes to a charity but they don't they sell it off in their outlet. I know this for a fact I Dian clothes and I sent something NWT and I searched it and found it there and they sent me a message to donate the rest. Also they cut the payout. I have my eBay store Lovemyfinds I send them only minimu 10 items. Your better off starting an eBay store. $$

It took over 3 months for them to process my clean out bag. But then nothing was listed! I understand that they want to be selective, but several of the items were NWT and all items were popular brands on their website. Seriously, nothing could be listed? Plus, the profit is not great. I have done several consignment stores and the split was much better. I am disappointed that they rejected the entire bag because I have also purchases from their website and a few of those items were not in great condition. Customer service is non-existent. I will move along and find somewhere else to sell my items.

Don't send your valuable items to them. Firstly it takes so long for a payout and you make so little in profit. I will never send again. I tried to see how it goes and I'm sadly disappointed Buying has been okay. Not too many problems there. I feel this company will go downhill after people start realizing the payout is so little. Better to sell on ebay Poshmark or Mercari.

Hearing about your online store while browsing Facebook it intrigued me so I google searched your website and after a short search I immediately realized that you cater to only women's and children's apparel. I'm a man so your store is of no use to me but I did find it fascinating while reading your 'about us" category that James Reinhart the CEO of the company was going through his closet in 2009 and realized that he had a closet full of unused clothing and that's what brainstormed this whole operation. So either James is a transvestite who had a closet full of women's clothing or his vision of saving the earth and the environment didn't include any men's clothing! Maybe that section should be edited or revised to where James opened up his closet and saw a whole closet full of his wife's unused clothing and that's what inspired him to start the clothing rehoming revolution?

After 6 months, I'm finally free from the agony of selling on ThredUp. The only reason I gave them 1 star is because the customer service rep I chatted with online was helpful. I sent in 7 spring/summer items in mid January. Several of them were designer items. They were supposed to be processed in 6-8 weeks, but I kept getting emails saying that it would take a little longer, then a little longer, until finally my items were listed for sale in mid May! I noticed that one of the items - a designer cocktail suit - only listed the top for sale, not the skirt. Who sells half a suit?! When I talked to the customer service rep, she explained that their algorithm said that ThredUp had "too many skirts from that brand" - so they just discarded it! The rep said she would credit me $5, as if the skirt had sold, but I'm sure the complete suit would have sold for more than that. (Obviously, the top didn't sell without the skirt so it was a loss, too.) In the end, I sold 5 items. I opted not to pay for them returning the 1/2 suit and one other item because it was going to cost me $15 to get them back. The fees are just ridiculous. I chose to Cash Out via PayPal and there was a fee for that, too, although much less than if I had wanted them to mail me a check. In the end, I got $39 for 5 designer/premium dresses. I could have saved ALOT of time and aggravation by just taking them to my local resale shop.