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6 Reviews by Lane

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Overstock.com

Overstock.com

3/7/17

Buyer Be Ware! I've now purchased a few things from Overstock, and I have the following advice: Look at the item on a big screen and don't buy anything you have misgivings about. If you don't receive your package, or have to go through anything but the most straight-forward return process, you're in trouble. I bought a bracelet that looked very high-quality, but when I received it, the large sterling clasp was hollowed out to make it look expensive. I was so disappointed. Then I bought a rug and a pad in one order. Only the pad arrived, and now I'm caught in a terrible loop with customer service. Every time I call, they say the item was delivered, yet I have a delivery proof that says "1 lb" for the item. No wool rug 5x8 foot big is one pound (that was the pad only). So two call and one hilarious chat session later, I still have no rug, no answers and I'm confused. Their website says, "returned" on the rug, but their CS says it was "delivered" my proof of delivery says it was one pound. I asked the rep if there was anything they could do for me as I'm moving and the rug needs to go under furniture that will arrive any day, and the CS rep was completely unempowered. She could do no more than, "create a ticket for the warehouse." The chat rep didn't even read what I was saying, he just kept saying, "so sorry for your inconvenience. I would be mad too." No matter what I asked!

Tip for consumers: Look at your item close-up on a big screen, track your packages, and don't bother using chat. The chat reps have too many windows open at once, take forever to reply, and only give you standard pre-formatted responses.

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Web.com

Web.com

12/19/16

Please read this before you risk your business by using Web.com. Right now, I have a pretty website that is completely non-functional, can't receive any email messages, and the site is intermittently down for periods of 3-25 minutes, round the clock. Keep reading for the details if you're not convinced (I'm I'm tech savvy, so if you're not- run from this company now!).
I opened a new business with Web.com in October and I've spent more time trying to resolve issues with them than doing anything else. I use Jetpack to track system down time and it's been up and down like a roller-coaster between 25-3 minutes at a clip. The techs tell me that some issues are "known" (great- they knew, but no one told me my business was down!). Worse-- access to the back end of my site shut down over the weekend and my business email address was wiped from the system. It's been a day now on an email-driven business with NO ACCESS TO EMAIL at all. My customers are receiving a "Relaying Denied" error message. Best part? If you try to use their very own online support ticket system, you can't. It hasn't worked in two weeks- What does that say about the company? Week 1 - you couldn't pick an issue from the dropdown list, week 2 (presently) the pick list item highlights but you can't select it.
When I finally got a rep on the phone (it's no 12:14 on day three of the epic tragedy of finding out what's wrong with my website) and they claim someone called and told them "I couldn't afford email." The entire package is $30 a month, so I don't know how that's possible. And who called to leave this mysterious message? No one seems to know. Here's where the final warning comes in- if you are on the phone with them, don't let them say they'll work on the issue and resolve it off-line. I'm pretty sure that's how the above happened. As soon as you hang up, your issue is not the priority - and if they're distracted - your business will suffer.
If you don't want to seem like an inept business owner or lose business during downtimes, run from web.com.

Tip for consumers: If you feel you must go with this company, don't bother buying a domain through them. It's more expensive and they do a terrible job of managing multiple domains that you connect through their web manager. Mistakes they make on one domain name may impact others. If you do go with them, keep it simple. If you build your own site, use WordPress or have complicated setups, this is going to be a very unstable option for you. Finally, if you have an issue, stay on the phone until it is resolved.

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Ultius

Ultius

4/29/15

Results are highly variable (worse on graduate-level work) and depend on the quality of your writer, and can be influenced by your preparation and instructions, timeline, ability to edit, and how many iterations you can afford to go though. Although Ultius says that editors proof read papers, I haven't seen a single paper that would pass a basic Perdue OWL or WriteCheck grammar review. Many papers were disjointed, stuffed with filler statements or contained paragraph after paragraph that conveyed little or no meaning. Most contained words that seemed to be generated randomly through use of a thesaurus, such as a new writer might do to avoid blatant plagiarism. Worse: the writers have figured out how to game Ultius' business processes. They will usually give you something by or near the due date, but it likely won't be usable. You'll need to use "request a revision" to get a usable product (after multiple rounds). Each revision typically exceeds the revision date by multiple days and may not address all the revisions requested. Don't pay for expedited work because your writer will likely follow the "give them anything by the due date" pattern and you'll be in revisions well past your due date.
What to do: 1) Give clear directions about the topic, content, and length of each section including key points 2) Plan way ahead and avoid expedited orders. The timeline is not going to work out for you if you're in a rush on graduate level work 3) Expect to spend hours reviewing and writing up revision instructions, possibly the same or similar instructions, more than once 4) Don't expect "A" grade work, at least not without significant effort on your part. 5) Always use a plagiarism-checker on the final product

Stitch Fix

Stitch Fix

10/17/14

I love the idea of having a personal shopper; and coming home to a box with new clothes all wrapped in tissue paper is thrilling! The clothing I received was of excellent quality. The price was a tad higher than I'm accustomed to; but worth it when you factor in the convenience. My order included style suggestion cards that helped me envision new ways of pairing the items with basics. Of note is that it takes your shopper some time to orient to your tastes and your fit. Be patient, because it only gets better!

Tip for consumers: Don't expect your first shipment to be a 100% success. If you're committed to the idea of getting some shopping and fashion support, the wait is worth the results!

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Rosegal

Rosegal

10/17/14

This site won't post a review on any item unless you give it more than three stars, so look out for items with no reviews and don't purchase them - they're likely the ones with only negative reviews. Items on this site may not match the size guide. All of the items sent to me were made of very thin low-cost fabric. The dresses sold on this site are all super short baby-doll length unless they specifically state otherwise. This site is best for fun additions to a closet already full of higher-quality clothing.

Tip for consumers: My advice for this site is to stick to the accessories. If you do buy from them, measure yourself carefully remembering that conversion charts are ranges. Always order at least a size up. Submit tickets for or cancel any items that haven't arrived in two months or more and check your credit card for the refund.

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SammyDress

SammyDress

10/20/14

First thing to know: This site won't post a review less than 3 stars on any item. The item (if no one has given it a a favorable review) will still say, "Zero Reviews", so avoid those items! The clothing on this site, including that at the higher end of the price range, does not match the size guide and is made of very thin low-cost fabric. The dresses are all baby-doll length unless they say below the knee; and they are a very short baby-doll length! I've purchased a range of items after carefully measuring and ordering a size up anyway with terrible results. I normally wear a 8-10, ordered a 12 and couldn't get the zipper edges into the same zip code. Accessories on this site are true to the picture, though.

Tip for consumers: Measure yourself carefully remembering that conversion charts are ranges. Always order a size up and remember the length can be deceiving in the pictures- its a very short baby-doll length unless is says below the knee or maxi on the dress.

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Lane Has Earned 29 Votes

Lane L.'s review of Web.com earned 6 Very Helpful votes
Lane L.'s review of Stitch Fix earned 4 Very Helpful votes
Lane L.'s review of Ultius earned 5 Very Helpful votes
Lane L.'s review of SammyDress earned 7 Very Helpful votes
Lane L.'s review of SammyDress earned 2 Fraud Buster votes
Lane L.'s review of Rosegal earned 5 Very Helpful votes

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