thredUPReviews 6,178

Said it was in Very Good condition. Shirt had so many snags in the material it went straight to my Goodwill pile. Total waste of $10.

Horrible!
I use to sell to thredUP years ago, around 10, and enjoyed it. They didn't pay great but it wasn't bad. I stopped probably 4-5 years ago and couldn't remember why. Well now I remember!

They take MONTHS to go through your things unless you pay extra for rush. They charge you $18 for you to send in your things, which wouldn't be bad if they also didn't keep 80%+ typically for how much YOUR clothing sells for. Right now I've got $150ish dollars worth of clothing sold and my payout is around $8.

Never again.

As of the writing of this review they are taking two months (or more) to process items received for sale. I was told that as of right now they are processing items that they received in the beginning of June. We are now int September. They ask for seasonal clothing, but my items won't likely be processed for another month so maybe send your summer items in around February, and fall items in June.

They sent me an email after the items I sent in were received saying they couldn't use the items sent. All new and name brand. Then I see they are selling the dress I sent in size 18 plus Onyx Nite. They didn't accept this according to the email but can not mail back. But here it is. Rip off.

I sent a bag of some clothes that I barely used or were new, all laundered. Some items were maybe 2 years old, so not very in season but good brand names. If you want the item back you have to pay $5.99 to retrieve the item. Not doing this again, I rather gift it to Goodwill.

You pay service fee of $15.00 yet 85%of clothes you send disappear and never go up for sell. The 4-6 that do go up for sale? You make a $1 on a dress sold $25, so it is a greedy money loser! In the beginning you made $20 to $35 per bag. NOW NO REASON TO SEND.Go to a consignment shop.

ThredUP used to be a great deal. Now they charge you $3.99 for each item you return, on top of the shipping fee! They also just instituted a new $5.99 per item to receive your old clothing back that didn't sell in the allotted time. These new fees are totally discouraging people to shop, and DEFINITELY to sell, on ThredUP.
A really poor overall business decision. I'm taking my clothing to local used clothing shops from now on.

I promise you will do better selling garments at any other establishment or via any other Avenue. They WILL sell your clothing and keep all of the proceeds. They MAY send your garments back to you if they deem them unfit. They WILL charge you to "claim" your items that don't sell, and you will not make more than $1-5 per garment after they've taken their 99% cut.

I regret ever sending them a thing, (and I sent bags of 1000s of dollars worth of clothing that I've still yet to see any payout from) Legitimately only send them what you 1. Do not wish to make profit from and 2. Do not want. That is the only way to make this worthwhile in any capacity and if that be your criteria, I would absolutely go to the church donation box down the street instead.

Attached you'll see a $200 free people jumpsuit, a Kut Jacket (retails around $100) along with 7 other things sold, with a $5.32 profit. Thieves. *******% regret. And the only way now to get my things back is to pay them more money for them to send them back (even though I already opted to pay more for returning my items back in the ordering of the delivery bags. LOL. But not actually funny.)

Sure, send me a 'clean out' bag, fill it, ship it to them for free...sounds nice, they will photo and list for you, sounds awesome! Now, for selling your item, they take $14.99, now the average percentage YOU get of a selling price is 3%-5%, SERIOUSLY, I was not paid out more than $9 for each of my items, SUNDANCE, SPANX, LAURA ASHLEY, LANE BRYANT, JJILL & Micheal Kors...all in excellent or like new condition, yet my payout is a whoopping $35.54, for 28 name brand like new pcs. Now, trying to cash out to PayPal costs.25, and all of the sudden there's a glitch, so I guess I will wait, yet another day and try again...LESSON LEARNED

Total scam. They take AT LEAST 80% of the profit. Then they charge fees on top that eat what little money you may get. They price them WAY too high, about retail, and you still get pennies. They only list your items for a couple of weeks, then take them down. After that, they give you a week to BUY back your items for $6 EACH. After that, they become property of threadup. They re-list them for cheaper and take 100%. Don't do it, it's easier and cheaper to just donate your clothes. Complete scam.

You won't earn any money as fees are more than $30 per box you send them. This has give up significantly in the past year. You're better off donating the items and writing the value off your taxes rather than supporting this company and getting nothing in return.

AWFUL, AWFUL COMPANY! THEY SAY THEY DIDN'T RECEIVE ITEMS! CHARGE ALL KINDS OF FEES AND YOU GET PENNYS TO THE DOLLAR! BEWARE!

They haven't acknowledged getting two of their bags full of quality clothing and say fedex must have list them somewhere in Houston.

And now they want to charge $14.99 for each bag? So we're paying to donate our clothes?

Ripoff.

They take tons of clothes, make you pay to return or re-buy your stuff. If you get 50 cents for an item they take it as fees so all you are is literally giving them free clothes to do whatever with. You are better sending to local charity or Once Upon a Child

I have sold with thred up before and have always earned a few bucks here in there with clean out. I love the idea of recycling clothes and buying used because fast fashion is not great on the environment,however the company grew a little and got greedy. They now charge a 14.99 service fee on top of the percentage they take out of each item. I ended up owing money after my last clean out kit, which included branded new items (i.e. One brand new wguess blouse that I got $5 for), after selling about 12 items I ended up getting paid $0 for everything and owed them money! I also have items that end up not getting accepted that are in perfect condition that go missing without explanation and when reading reviews I see that some people have found those items on sites like ebay. It's never been my goal to make a bunch of money with the service but to be a good citizen and recycle unused items and perhaps buy a little something off the site once they sell, butThred Up is just such a shady company that I ended up just donating to honest neighborhood thrift stores that I know atleast go to a good cause and not a greedy company charging exorbitant fees and masquerading as a good cause.

I tried Threadup to sell 4 Kate Spade handbags. I paid 10.99 to have bags returned that couldn't or did not sell. 1 bag was returned because they wouldn't sell it due to stains on the inside. Fair. 2 bags sold, 1 did not. I asked to reclaim the bag only to find out in order to get it back there was a fee and return shipping cost. None of this is disclosed up front. I found the entire experience very difficult to navigate from sending and listing items (took a month to list) to cashing out. I won't use again.

Their cloths are really old, worn and torn and smelly. This is only a half of the problem. The other half is how manipulative they are! They sent me an electronic gift card and when I tried to place the order I contacted an agent to make sure the card went through, which agent assured me of. Later I found out they charged my paypal 117$. I contated thredup and after long arguments they agreed to accept return. DO NOT EVER USE THEIR RETURN SHIPPING LABEL! NEVER! First the label is not free, they deduct it from your purchase Second, once you accept their shipping label you are bound to their rules. They never issue a refund. Only a store credit. I told them I will never shop with them again therefore store credit is preposterous. They ignored my request for return. Then I contacted Paypal and opened a claim submitting all information including the tracking number of their return shipping label. The tracking number showed that return was tendred to return agent. Guess what their next trick was? They claimed that the tracking number was invalid and package didn't reach them...Paypal closed the case in seller favor due to invalid tracking number! When I contacted Paypal and went through mountains of information Paypal agent found Thredup message about receiving a return and revised the decision issuing a refund! After trials and tribulations, I won the battle. But I learned of what tricky manipulator Thredup store is! Beware of them and do not buy unless you want o to get a bundle of goodwill level cloths and end up with store credit minus shipping label and restocking fees...PS thredup edited my account so I can't find my orders or returns, they just disappeared from my account. I had them in my email. Just think of what length they are willing to go to take advantage of customers!

I sent a clean out bag and paid the $22.99 to have it processed fast. The bag info said received and in what date it would be processed. 2 months later it still wasn't processed and after emailing customer service the bag disappeared off my account! I emailed them and it has bernweems and no one responses