The Animal Rescue Site
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The Animal Rescue Site

How would you rate The Animal Rescue Site?
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Texas
1 review
5 helpful votes
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Disappointed
July 15, 2020

Purchased three items. Thought they were cute and money going to a good cause.
Items made in China. "Duffle bag" not at all sturdy. More like 3 layers of plastic grocery bags.
Shipping took twice as long as stated.

Date of experience: July 15, 2020
New York
1 review
2 helpful votes
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Never had a problem
November 21, 2020

I have ordered any number of items over the years: they are always delivered promptly and are exactly what I was expecting to receive. The quality is just fine, and ive never had a problem or issue with anything.

Date of experience: November 21, 2020
Jodi H. The Animal Rescue Site Rep
over a year old

Lisa, thank you for your kind words. We work really hard to meet all of our customers expectations and provide the best quality service to resolve any issue should something go wrong. Thank you for your support and the support of all the causes we support.

Washington
1 review
1 helpful vote
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For the most part, it's alright
October 22, 2023

The 3 stars is due to the customer service and return options. I've bought many items off the site and am typically satisfied. My last purchase was disappointing. I ordered a sherpa hoodie and sherpa SLIPPERS. Imagine my surprise when my "slippers" were actually sherpa-lined plastic clogs (feel like crocs). When I inquired about exchanging, I was referred back to the site and found I could ship back at my cost, and the whole process would take about a month. Well, pointless for me since the cost to ship back is almost what paid for my non-slippers. However, if I make any future purchases, I will see if I can order it elsewhere first (heard some items on Amazon) that has much better customer service and return policy.

Date of experience: October 20, 2023
Jodi H. The Animal Rescue Site Rep
over a year old

Hi Tiffany, thank you for your taking the time to leave a review. I am sorry to hear that you are not satisfied with our return policy. The reason we cannot pay for returns is due to the nature of our business. We first, offer very discounted shipping to you initially, but due to us donating percentages of our revenue to charity we also cannot afford to pay for returns.

North Carolina
3 reviews
4 helpful votes
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Very responsive
August 9, 2020

My post office mishandled my most recent package and after it had sat for two weeks without a scan and the post office claiming they didn't have the package I reached out to Animal Rescue Site. They immediately offered a full refund or to reship the items since they were still in stock. The one thing to watch out for is a lot of their clothing is hand wash only (and the rest should be washed on the gentle cycle). I don't buy the hand wash clothing and have never had an issue with the other clothing.

Date of experience: August 8, 2020
District of Columbia
1 review
3 helpful votes
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The animal rescue site is part of greater good charities which donates money to other charities. They are based in Seattle, Washington. I have purchased a lot of items from them, and love it! It is true that many items are made in China, as is true of many affordable vendors. They also have a lot of fair trade clothing and jewelry which is also eco-conscientious if you prefer to go that route. I have purchased a mix of both fair trade items and items made in China. If you look at item description and other item details you can see whether you are buying fair trade or something from China. And by the way for those who are concerned with whether or not the animal rescue site is legit, it is part of greater good charities and they can be found on Charity Navigator. Look up greatergood.org and you will find them on Charity Navigator. It is consistent with the information on the animal rescue site. I have added some images of just a handful of items I have purchased from greater good.

I love this purse! <3. Ever since I got my cat I have been obsessed with their Paw Print merchandise.
These are unstructured slippers -- the kind of slippers I like best. They are the same quality as what I have gotten from Bed bath and beyond for an unstructured slipper. They also sell more structured slippers as well.
I laid out the sweatshirt so the cut and design could sort of be made out. I like this relaxed sweatshirt, the Paw Print and I really like the color. I have since worn this out and removed the label. Giving one to my sister too.
+6
Date of experience: February 15, 2022
Jodi H. The Animal Rescue Site Rep
over a year old

Alicia,

Thank you so much for your support of both GreaterGood.com, where you do your shopping, and the support that these purchases provide to our many causes in partnership with GreaterGood Charities. We appreciate your support and we are happy to hear that you are enjoying your purchases from us.

North Carolina
1 review
2 helpful votes
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Very Satisfied
March 29, 2022

I have bought many items from this site. Flip-flops, raincoat, dress es, shorts, blanket even dish towels. I have not once been disappointed. The quality is great for the cost. I recommend the site every time I get a compliment on what I'm wearing and that's often!

Date of experience: March 28, 2022
Wisconsin
2 reviews
6 helpful votes
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I admire some of the good this organization does. But why advocate for suffering elephants then make elephant jewelry with a saddle on its back? Don't they know the suffering of elephants giving tourist rides?

Date of experience: April 26, 2022
Michigan
1 review
2 helpful votes
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Quality
October 9, 2021

I've ordered twice from this site. Never had any issues and the clothes I ordered are high quality for the price. I'm a Dog Trainer, and like to wear the sweat pants with the dog paw on them. One pair of sweat pants has lasted 4 years without a tear, rip or hole. Definitely not a scam site.

Date of experience: October 8, 2021
Arkansas
1 review
4 helpful votes
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Where's my order
May 30, 2023

I placed an order on May 18,2023. I have been checking the shipping information frequently and has said "ready to be shipped " since my order was placed. Please either send me the order, or cancel it and refund my money.

Date of experience: May 30, 2023
Canada
1 review
2 helpful votes
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Full refund given
January 24, 2021
Updated review

Although I remain disappointed in that my nieces never received their Christmas gifts, I applaud the site's full refund for my nonreceived purchase. I would consider purchasing again IF alternative shipping options are offered

Date of experience: January 23, 2021
Jodi H. The Animal Rescue Site Rep
over a year old

FP, My sincere apologies that your order never made it for Christmas. Even though it was the shipper that mishandled your item, it is still our responsibility to make it right. I am happy to hear that you received a full refund for your purchase and I hope that you will allow us to do better in the future.


Eight plus weeks and never received a thing
January 8, 2021
Previous review

Will NEVER NEVER EVER consider "purchasing" from here again. If I want to throw my money away I don't need to give it to these people.

Date of experience: January 8, 2021
Virginia
1 review
3 helpful votes
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Just FYI, this company DONATES to animal shelter for animals that need our help! There is NO LAW that says you cannot wear clothes or your dog wear clothes made from the red, white & blue flag pattern. It's just showing pride & love for our country! Idk what political party you are for, although I can guess. It's not illegal to even burn the flag since 1960. Look it up. The flag doesn't have to be thrown away if it touches the ground. These are just untruths & uninformed people's opinions. I say me & my pet will wear our American Flag proudly because we are proud to be Americans & proud of this company!

Date of experience: July 17, 2021
Jodi H. The Animal Rescue Site Rep
over a year old

Jay,

Thank you for your support of the Animal Rescue Site and our many causes that we support. We appreciate your words and hope to provide you many more years of items to enjoy all days of the year.

Florida
2 reviews
8 helpful votes
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Clicks only slightly work. All is donated to Greater Good and a small amount of your money goes to Animals. The point of the click is to get you to buy merchandise and donate. Those who fly animals out of harm left Greater Good because of it's deceit. It's better to donate directly to those who actually help animals.
Wings of Rescue is a legit place to donate that's actually saving animals. They used to partner with Greater Good but left. That tells you something.

Date of experience: November 18, 2021
Jodi H. The Animal Rescue Site Rep
over a year old

Anna

I am sorry to hear that you don't feel our Click to Give sites are supporting animals as we indicate. Our clicks are free to you because of the advertisers that place ads on our Click to Give sites. They pay the funds that go to support bowls of food and other animal related support. Yes, we also have an E-Commerce site that sells merchandise for GreaterGood.com, but proceeds from that for profit site go to our non-profit partner GreaterGood Charities to provide additional support and aid. Feel free to check out GreaterGood.org to see where your money goes to support animals and our many other causes that we support that include Breast Cancer, Autism, Diabetes, Alzheimers, Literacy, Hunger, the Rainforest and Veterans.

Missouri
5 reviews
29 helpful votes
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I ordered quite a few items from this site recently, and then just sat back and waited, hoping the items would be usable. Have received two out of three boxes, and every single item will either work for myself or as a gift. Very cute items, well worth the price, especially since they seem to be having a lot of holiday sales right now. One top I had seen on other sites (for a lot more money) was a really nice surprise, as it actually was true to size, and usually those "made in China" types of tops run really small. I had been prepared that the $120+ I wound up spending might be a washout, but decided not to return anything because it really is a good cause. However, since everything fit fine, and I love the purses and I just received the cute mugs and love them as well. Definitely five stars from me.

Cute top, "paw" purses in black and lavendar with turquoise paw print on front.
Elephant blanket, Christmas doggy socks, slippers
Date of experience: December 5, 2019
Canada
1 review
8 helpful votes
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Getting mad reading the reviews! Lots of these negative reviews are only because they don't like the outcome of their clothes! Hello this is a donation site! I do not work for this company but I must say if people are so against what the causes are for why are you buying from them or just leaving a bad review! I paid money towards this company on till they all have a home sweater and it came fast and fit great. Its lasted me 5 years and in the photo u can tell still great!

Date of experience: October 20, 2019
Jodi H. The Animal Rescue Site Rep
over a year old

Thank you for supporting the many various causes we raise funds for. We just hit our 60 million donated mark in October and we couldn't be more proud of the customers such as yourself that contributed to this achievement.

Florida
1 review
3 helpful votes
Follow Linda B.
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Reading some of these bad feedback makes me really sad! The feedback isn't about if your item is too big. Or the handbag you received was much bigger then you thought! They post all their measurements on their website. So it's not their fault you didn't check the size! It's supposed to be about the quality of the item you received & your service you get from this company! By YOU GIVING BAD FEEDBACK YOU ARE ONLY HURTING THE ANIMALS! I have bought for many years from this company. And the products have always been very good & their service has been superb! Plus by buying from this company your helping to feed the stray animals! So quit whining & move on, if your not happy that your shirt didn't fit!

Date of experience: April 17, 2021
Jodi H. The Animal Rescue Site Rep
over a year old

Linda,

Thank you for your kind words and thank you for supporting the Animals. We cannot do what we do without customers like you. Where there are circumstances with a customer's purchase that we didn't directly cause a problem we do encourage our customers to contact us in any form they see fit and we will be happy to offer solutions to our customers to improve their experience or buying decision. And of course we would prefer that our Customer Service team is contacted to try and resolve an issue before a review is written.

Your support is very much appreciated as we try each and everyday to make the customer experience a positive one.

Thank you,
Jodi

Delaware
1 review
2 helpful votes
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Great products
May 18, 2020

We've bought several pair of flip flops. They are comfortable and holding up even after 2 seasons. Shipping isn't the fastest, but nothing to complain about. We've never had to contact customer service, so can't comment on that.

Date of experience: May 18, 2020
Georgia
14 reviews
93 helpful votes
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This past month I made my first purchase through the Greater Goods Store. I had originally found them through the Breast Cancer Site. My best friend rescues animals & I didn't have a clue what to get her. I help her cause but wanted something for her. I bought her a bunch of different shirts, a fleece jacket, & a door mat. My order came with a few freebies as well. In the end she is getting some fun Christmas presents AND it provided almost 100 bowls of food. I am glad my purchase can make a difference.

Shipping was decent for the time of year. Everything came nicely packaged. If it smells it can be washed. Everything is treated with chemicals these days to keep all the different warehouses from sending you their bugs!

As with all internet purchases read the fine print to know their return policy.

Date of experience: December 14, 2014
California
1 review
4 helpful votes
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Amazing merchandise!
December 16, 2019

I have purchased from this website many times over the last couple of years. Everything I have received has been great quality and super cute. I've also received each shipment in less than the amount of time that they have given. I will continue to order things from this company. They have never let me down!

Date of experience: December 15, 2019
Oregon
2 reviews
13 helpful votes
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This site does have cute stuff. But if things go wrong, don't plan for an easy send back. All of the shoes/sandals are made in China and they aren't true to size. I had to send back a number of sandals from this season, and included two pairs from last season's order which were too small (brand new, in packaging, and the same items they are currently selling). They said they would not refund me for the too small items, and were keeping them! To sell, of course, since they are the exact same new products as this year! Unbelievable. Just keep my money and NOW the product as well. I won't buy here again -- it's too easy to get the wrong size or an item that really doesn't work. Their customer service isn't accommodating, when you need them to be. I'm going to have to deal with this probably through my most recent credit card purchase since I can't get satisfaction from the company. Avoid this company.

Date of experience: May 17, 2019
Australia
1 review
9 helpful votes
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The Animal Rescue Site
October 7, 2019

Please stop making petitions about things you know nothing about! With 20 million wild cats, not domestic, killing our wildlife and even in your own country, a decline in birds, no one can catch neuter and release. They need to be wiped from the environment. So many species on the verge of extinction because of drought! Do your research before you organise petitions. Wildlife is always, always more important than pets.
Cats are not an endangered species!

Date of experience: October 7, 2019

Overview

The company generally enjoys a positive reputation for its product quality and commitment to charitable causes, with many customers expressing satisfaction with their purchases and the overall experience. However, significant concerns have emerged regarding inconsistent sizing, shipping delays, and challenges with the return process, leading to frustration among some customers. While many appreciate the mission behind the brand, the customer service experience appears to require improvement, particularly in handling returns and providing timely support. Overall, the company’s dedication to animal welfare resonates well, but operational aspects need enhancement to elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
13
shipping
14
returns
7
quality
12