I have always been a customer of Penney's for as long as I can remember, over 40 years, but they just completely lost me as a customer. They sent me an email offering an adorable sweater in my size for a price I was willing to pay, so I went online and ordered it. I needed to buy $5 more dollars worth to get free shipping so I searched around the site and found some black gloves I really liked and added those. A few hours later I received an email saying sorry, the gloves were sold out, so I was bummed, but still excited to get the sweater. But when the package arrived, there was a little girls' coat in the box, not a woman's sweater. I spent a couple of hours finally reaching someone in customer service to talk to, setting up a refund for the coat since they charged my card for it, and finally re-ordering the sweater. Well, guess what? It was SOLD OUT. I'm just furious and doubt I will ever give them the time of day again, let alone any of my money. I sent the coat back and they had better issue that refund to my credit card or they will get a huge piece of my mind next time I call.