On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The Animal Rescue Site Reviews Summary
The company generally enjoys a positive reputation for its product quality and commitment to charitable causes, with many customers expressing satisfaction with their purchases and the overall experience. However, significant concerns have emerged regarding inconsistent sizing, shipping delays, and challenges with the return process, leading to frustration among some customers. While many appreciate the mission behind the brand, the customer service experience appears to require improvement, particularly in handling returns and providing timely support. Overall, the company’s dedication to animal welfare resonates well, but operational aspects need enhancement to elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought 2 different styles of rubber sandals but in the SAME SIZE. One of them (Celebration Criss Cross sandals) was SO big my foot slipped to the front and over the edge of the sandal! I wrote to them and explained the inaccuracy of the sizing between the Celebration sandals and the Positively Inspired sandals and got an Email back stating how to do it and that I should not only get insurance for the item but proof of delivery! WHY AM PAYING FOR THE RETURN WHEN IT IS THE COMPANY'S inconsistent sizing that caused me to have to make the return in the first place? I have ordered from this company several times, but I will NEVER order from them again! SHAME ON YOU FOR PUTTING THIS COST ON THE CUSTOMER! You only got 2 stars because ONE pair (Positively Inspired) fit properly.
I ordered gloves as a gift. They are arrived on time and were so cute and of good quality. I plan to order some for myself!
The 3 stars is due to the customer service and return options. I've bought many items off the site and am typically satisfied. My last purchase was disappointing. I ordered a sherpa hoodie and sherpa SLIPPERS. Imagine my surprise when my "slippers" were actually sherpa-lined plastic clogs (feel like crocs). When I inquired about exchanging, I was referred back to the site and found I could ship back at my cost, and the whole process would take about a month. Well, pointless for me since the cost to ship back is almost what paid for my non-slippers. However, if I make any future purchases, I will see if I can order it elsewhere first (heard some items on Amazon) that has much better customer service and return policy.
I have been purchasing from them for years. Never had a problem with them either with delivery or items purchased.
Thank you Fiorella for your kind words. We would not be able to do what we do without the support of customers like you.
I have a lot to choose from them and there are the cheapest for what my cat needs. They have fast delivery and the customer service is excellent too.
Grema, thank you for your kind words. We would not be able to accomplish all that we do without you.
I placed an order on May 18,2023. I have been checking the shipping information frequently and has said "ready to be shipped " since my order was placed. Please either send me the order, or cancel it and refund my money.
It took 9 days, from the time I ordered my item, and they paid themselves from my account, for them to ship it. Then they sent me a tracking number that changed the arrival date, every day after it didn't arrive. According to the tracking info, it's been stuck in Fife WA for four days. Every time I order from this company, the shipping time is ridiculous. I get online purchases coming from overseas, quicker than this US based company.
Plus the sizes are so inconsistent.
Love the concept but their Customer service needs a revamp. Done with them.
Unsubscribed.
I admire some of the good this organization does. But why advocate for suffering elephants then make elephant jewelry with a saddle on its back? Don't they know the suffering of elephants giving tourist rides?
I have bought many items from this site. Flip-flops, raincoat, dress es, shorts, blanket even dish towels. I have not once been disappointed. The quality is great for the cost. I recommend the site every time I get a compliment on what I'm wearing and that's often!
The animal rescue site is part of greater good charities which donates money to other charities. They are based in Seattle, Washington. I have purchased a lot of items from them, and love it! It is true that many items are made in China, as is true of many affordable vendors. They also have a lot of fair trade clothing and jewelry which is also eco-conscientious if you prefer to go that route. I have purchased a mix of both fair trade items and items made in China. If you look at item description and other item details you can see whether you are buying fair trade or something from China. And by the way for those who are concerned with whether or not the animal rescue site is legit, it is part of greater good charities and they can be found on Charity Navigator. Look up greatergood.org and you will find them on Charity Navigator. It is consistent with the information on the animal rescue site. I have added some images of just a handful of items I have purchased from greater good.
Alicia,
Thank you so much for your support of both GreaterGood.com, where you do your shopping, and the support that these purchases provide to our many causes in partnership with GreaterGood Charities. We appreciate your support and we are happy to hear that you are enjoying your purchases from us.
Clicks only slightly work. All is donated to Greater Good and a small amount of your money goes to Animals. The point of the click is to get you to buy merchandise and donate. Those who fly animals out of harm left Greater Good because of it's deceit. It's better to donate directly to those who actually help animals.
Wings of Rescue is a legit place to donate that's actually saving animals. They used to partner with Greater Good but left. That tells you something.
Anna
I am sorry to hear that you don't feel our Click to Give sites are supporting animals as we indicate. Our clicks are free to you because of the advertisers that place ads on our Click to Give sites. They pay the funds that go to support bowls of food and other animal related support. Yes, we also have an E-Commerce site that sells merchandise for GreaterGood.com, but proceeds from that for profit site go to our non-profit partner GreaterGood Charities to provide additional support and aid. Feel free to check out GreaterGood.org to see where your money goes to support animals and our many other causes that we support that include Breast Cancer, Autism, Diabetes, Alzheimers, Literacy, Hunger, the Rainforest and Veterans.
I've ordered twice from this site. Never had any issues and the clothes I ordered are high quality for the price. I'm a Dog Trainer, and like to wear the sweat pants with the dog paw on them. One pair of sweat pants has lasted 4 years without a tear, rip or hole. Definitely not a scam site.
Just FYI, this company DONATES to animal shelter for animals that need our help! There is NO LAW that says you cannot wear clothes or your dog wear clothes made from the red, white & blue flag pattern. It's just showing pride & love for our country! Idk what political party you are for, although I can guess. It's not illegal to even burn the flag since 1960. Look it up. The flag doesn't have to be thrown away if it touches the ground. These are just untruths & uninformed people's opinions. I say me & my pet will wear our American Flag proudly because we are proud to be Americans & proud of this company!
Jay,
Thank you for your support of the Animal Rescue Site and our many causes that we support. We appreciate your words and hope to provide you many more years of items to enjoy all days of the year.
Reading some of these bad feedback makes me really sad! The feedback isn't about if your item is too big. Or the handbag you received was much bigger then you thought! They post all their measurements on their website. So it's not their fault you didn't check the size! It's supposed to be about the quality of the item you received & your service you get from this company! By YOU GIVING BAD FEEDBACK YOU ARE ONLY HURTING THE ANIMALS! I have bought for many years from this company. And the products have always been very good & their service has been superb! Plus by buying from this company your helping to feed the stray animals! So quit whining & move on, if your not happy that your shirt didn't fit!
Linda,
Thank you for your kind words and thank you for supporting the Animals. We cannot do what we do without customers like you. Where there are circumstances with a customer's purchase that we didn't directly cause a problem we do encourage our customers to contact us in any form they see fit and we will be happy to offer solutions to our customers to improve their experience or buying decision. And of course we would prefer that our Customer Service team is contacted to try and resolve an issue before a review is written.
Your support is very much appreciated as we try each and everyday to make the customer experience a positive one.
Thank you,
Jodi
Although I remain disappointed in that my nieces never received their Christmas gifts, I applaud the site's full refund for my nonreceived purchase. I would consider purchasing again IF alternative shipping options are offered
FP, My sincere apologies that your order never made it for Christmas. Even though it was the shipper that mishandled your item, it is still our responsibility to make it right. I am happy to hear that you received a full refund for your purchase and I hope that you will allow us to do better in the future.
Will NEVER NEVER EVER consider "purchasing" from here again. If I want to throw my money away I don't need to give it to these people.
I have ordered any number of items over the years: they are always delivered promptly and are exactly what I was expecting to receive. The quality is just fine, and ive never had a problem or issue with anything.
Lisa, thank you for your kind words. We work really hard to meet all of our customers expectations and provide the best quality service to resolve any issue should something go wrong. Thank you for your support and the support of all the causes we support.
Run Forrest run. What legitimate business won't take back unused product in original packaging? It's a scam preying on pet lovers.
Per our website, returns are allowed for most products within 90 days of purchase. Our website and product pages on our website where returns are not allowed are clearly noted. The only items we do not allow returns on are cloth face masks due to regulations of not being able to restock them, so these sales are final. Additionally, items purchased from 3rd party drop shippers have a policy of no returns as well. We ask that you carefully review the products that you are purchasing to understand the return policy as it would apply to that product.
Purchased a pair of sandals on may 8 2020 from a Facebook ad. I have never received them. Buyer beware.
Dear Linda
I apologize that you never received your purchase. I did some research and found your order and it is showing that the order was never fulfilled and was still showing in our system as an unfulfilled order. I have refunded your full purchase amount to your original form of payment and apologize for this oversight. I do see from your order that our customer service department was not notified of the missing order so this unfulfilled order was missed. Again, I apologize for the problem and you should see a full refund appear from your financial institution within 3-4 days.
My post office mishandled my most recent package and after it had sat for two weeks without a scan and the post office claiming they didn't have the package I reached out to Animal Rescue Site. They immediately offered a full refund or to reship the items since they were still in stock. The one thing to watch out for is a lot of their clothing is hand wash only (and the rest should be washed on the gentle cycle). I don't buy the hand wash clothing and have never had an issue with the other clothing.
Purchased three items. Thought they were cute and money going to a good cause.
Items made in China. "Duffle bag" not at all sturdy. More like 3 layers of plastic grocery bags.
Shipping took twice as long as stated.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tiffany, thank you for your taking the time to leave a review. I am sorry to hear that you are not satisfied with our return policy. The reason we cannot pay for returns is due to the nature of our business. We first, offer very discounted shipping to you initially, but due to us donating percentages of our revenue to charity we also cannot afford to pay for returns.