TGW

I ordered a pair of shoes from TGW. Upon arrival the shoes were too small so I started the exchange process for a larger size. When I went back to the site to reorder the shoes were no longer on sale. I sent an email to TGW letting them know my situation. They responded quickly and let me know that I could exchange at the sale price. It is nice to see a business that does the right thing. I will definitely be ordering from TGW again.

Bought golf shoes and was promised delivery within 5-7 days. That was over 11 days ago and package has not been delivered and has dropped off the tracking grid. Called customer service and was told they could not help. I indicated that I might contact credit card company to dispute charges and was told to go ahead. The agent then hung up the phone. Will NEVER do business with this company again.

During the past month I've submitted 8 separate golf club orders to TGW (4 shipments pending). The first two arrived as promised. The 3rd order arrived without the fairway wood head cover while the 4th order arrived without the adjusting tool for the driver head. Customer Service (CS) was very courteous and informed me the head cover would be shipped from the vendor. Two weeks later no cover and another call to CS and was informed, a tracking number would be provided when shipped. I did not agree and requested a return...wasted two days before CS informed me they could not send a return label for orders from Hawaii. I paid USPS to ship the club and sent a copy of the receipt to CS...was informed I would receive a refund for the shipment plus refund for the club when received. This is all pending as of Jan 29,2023. Regarding the missing tool...CS stated I could return the club if the warehouse could not ship the tool...pending warehouse decision as of 29 Jan. Obviously TGW has a quality control problem in their warehouse/shipping areas and this has caused me a boat load of butt pain, wasted time, and tied up hundreds of $ on my credit card. I may update this review when the remaining orders are received.

I ordered a pair of shoes. The box was severely damaged because they shipped it in a bag (WHO does that?). I immediately sent an email with pictures expressing my disappointment and asked for a new pair to ship out immediately since it was a Christmas gift. Two days later was told pics were supposedly they were too blurry (that's BS) and asked to send again. Sent the same pictures resized to fit an email better. No response for three days. On fourth, after asking again, the response was they could sent a plain brown box because they didn't have the shoe in stock. This was a Christmas gift which looks like I picked it up at the bottom of the dumpster. Corners were significantly crushed and the box fell apart when opened.

Recently purchased an 8 set of custom Irons and when I received them, I had the wrong style grip, and size jumbo instead of standard. No big deal as accidents happen. Reached out to customer service and they are adamant that the grip on my club is the one ordered. They were blaming Mizuno the first day of emails. Back and forth for days in multiple emails, I finally did a rebuild of the custom irons on the website and took screen shots of what I ordered, and it clearly showed the photo of the grip with the choice standard size.
They finally agreed to send me the style grip I ordered but I'd have to cover having someone change them if I wasn't doing it myself. No big deal, just not trying to spend close to 100 more on grips I was already supposed to have. To my surprise they are sending me the correct style grip but in JUMBO again! I emailed them to not send the jumbo grips as this won't work for me, but they did not respond. I guess I'll have a set of jumbo grips that are useless. Thanks, TGW. Glad I spent $1100+ on custom clubs and you tried giving me the run around. Terrible customer service and won't be ordering from TGW again.

I bought a putter and the insert was too soft so I sent it back and got a refund. OK so I bought another putter, didn't work for me either. I sent back that one and they refuse to give me a refund, just store credit. I complained and they said the shipping department claims there was damage to the putter head. They do not know I took very high definition pictures of the whole putter and it shows PERFECT condition. If I have to take them to small claims court I will. BIg corporations think the can push anyone around but I will not be intimidated. TGW, never again.

Just recently started having problems with deliveries. They use a combination of FedEx and USPS. Tracking is worthless once the package is given to USPS. My order was weeks ago and they refuse to give me a refund. Extremely rude people answering calls.

This is a culmination of several different experiences with TGW. The consistent problems appear to be only mediocre customer service, and, TGW consistently fails to meet shipping dates selected during checkout. Combined, the frustration equals that I will not make another purchase from TGW. Buy your clubs and gear at other retailers.

There is zero customer service here. I received an update on Monday that my order was in progress and it is now Saturday and there has been no update since. They had no problem running the credit card immediately but the contents which are a gift are not going to get here on time. Judging by the other reviews of issues returning product this is the final time i will be ordering from them. Go anywhere else to buy golf gear/clubs. PGA Superstore, Golf Galaxy, sites like 2nd Swing all have much better service/response times.

I ordered a putter grip, they sent me a towel instead. Things happen, I get it. They shot me email 3 business days later stating the putter grip is no longer available, BUT when you send back our towel we will refund your money.

Thanks for making zero effort to offer another grip or even the slightest bit of sense to help, ensuring that myself and NO ONE I'm close to will ever but from TGW.

The negative reviews are consistent, no empathy or genuine service.

I ordered 12 different items on the website with expected 2 day delivery. Only received one item within the time frame. When i called to check they said they will contact fedex to find out what happened and will email me back. Never received the email. When i called again they said it will take 5-10 days to receive a response from fedex. Much better to just go to a brick mortar golf store and get it physically.

I placed an order on the 22nd of September.
The site says 3 to 5 business days then we will get you your tracking information. 9 business days later no tracking information, no response to calls or emails othet than a bogus electronic response.
This company is horrible. You can do better buy going elsewhere.

I'm not happy with their product or their service after purchasing a pushing golf cart, which cost nearly $300.upon arrival only three of the four straps which hold the golf bag on the cart were included. Also the handle were you grab to push the cart was partially torn and starting to peel away. Brand new out of the box. I called their service center and ask them if there was anyway they could send me the missing strap and I would just live with the handle as it was. They told me they could not send me this piece. I would have to box the cart up and ship it back to them at my own expense. Now realize there is no way to get this cart back into the box that it was packed in so I would have to purchase a new box and then pay whatever the cost was to ship it back to them. I told them never mind I would use a bungee cord to hold, the bag in place. After a few weeks of using the cart the break, which holds the cart in place on Hills. Locking in one of the tires in place stopped working, and would come disengaged my cart would just start rolling away on its own with me chasing it. The last time I used it the locking break came loose again on a hill and rolled all the way down flipping over and busting the top handle,the water bottle and holder,and my phone, which is attached to the top of the handle was cracked and broken. Also some of my clubs were partially scratched. I called them again and ask them if there was anything I could do to get some redemption and I was told no. It's been too long since I ordered it. I will not use this company again.

I purchased an Odyssey putter a few weeks ago and it did not arrive with the headcover, as indicated in the club description. It took an email and a live chat to get anyone to respond to my initial inquiry. Since that first inquiry, more than 2 weeks ago, I've had to reach out repeatedly for an update. I have yet to receive the headcover, a credit, an option to return the club, or even an indication when the headcover could arrive.

They are, however, extremely quick to delete negative reviews. It's apparently the ONLY part where they excel.