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Pay C.

Contributor Level

Total Points
80

1 Review by Pay

TGW
  • TGW

8/24/23

I'm not happy with their product or their service after purchasing a pushing golf cart, which cost nearly $300.upon arrival only three of the four straps which hold the golf bag on the cart were included. Also the handle were you grab to push the cart was partially torn and starting to peel away. Brand new out of the box. I called their service center and ask them if there was anyway they could send me the missing strap and I would just live with the handle as it was. They told me they could not send me this piece. I would have to box the cart up and ship it back to them at my own expense. Now realize there is no way to get this cart back into the box that it was packed in so I would have to purchase a new box and then pay whatever the cost was to ship it back to them. I told them never mind I would use a bungee cord to hold, the bag in place. After a few weeks of using the cart the break, which holds the cart in place on Hills. Locking in one of the tires in place stopped working, and would come disengaged my cart would just start rolling away on its own with me chasing it. The last time I used it the locking break came loose again on a hill and rolled all the way down flipping over and busting the top handle,the water bottle and holder,and my phone, which is attached to the top of the handle was cracked and broken. Also some of my clubs were partially scratched. I called them again and ask them if there was anything I could do to get some redemption and I was told no. It's been too long since I ordered it. I will not use this company again.

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