TGWReviews 73

If could have given less than 1 star would have.
Worst service ever.
Do not answer emails.
Send endless solicitation emails.
Slow slow slow service.
Use shipping from manufacturer as excuse.
My mistake for not checking reviews.
Hope do not have return problem.
If you order from them you it is your loss and mistake

Terrible customer service! I've been given the running around on a missing purchase by TGW. I've been waiting 2 weeks since the original FedEx delivery date. TGW would not refund my money and has lied about claim submitted to FedEx. I had to file a dispute with the credit card company. They don't have any form of escalation or managers to help resolve issues. Just untrain representatives that end up hanging up on you.

The order was delivered to the wrong address and TGW refused to provide a replacement or refund. Multiple calls and emails were placed to attempt to resolve.

Delivered order to wrong address, called literally 5 times, told I'd get a call back- nothing. Emailed 8 times, NEVER replied to. Will NEVER do business with this place (I am a several times repeat customer) AGAIN

On 3\18\24 I ordered a Sun Mountain golf bag. I was told that bag would s
The Boeing of the golf world. Zero quality assurance and no ownership or follow up when a poor customer experience occurs. Ordered a cart bag and it arrived with a note in the pocket that said the zipper was defective. Had to return … More
Photo 1 in review by Pierre Auguste
Photo 2 in review by Pierre Auguste Photo 3 in review by Pierre Auguste
TGW - The Golf Warehouse (Owner)
2 weeks ago
Dear Pierre,

We sincerely apologize for the inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we are committed to addressing this issue promptly. Please reach out to our customer service team at *******@tgw.com or *******551 or you may email me directly at *******@tgw.com, with your order number included, and I would be happy to personally assist you further. Your satisfaction is our top priority, and we hope to have the opportunity to resolve this matter to your satisfaction.

Best regards,
Esa H
TGW - The Sweetest Spot in Golf
James Dimas
3 reviews
2 months ago
UPDATE: it took some doing, but I am happy to say that, ultimately, TGW took responsibility for the problem and made things right. They gave me a gift card for the value of the items I returned, and threw in a sweetener for my trouble. I … More
1
TGW - The Golf Warehouse (Owner)
3 months ago
Hi James,

We are very sorry to hear that you experienced any inconvenience with your return and refund process. Our policy is to offer free shipping for exchanges, regardless of the amount. We understand your frustration and we apologize for any misunderstanding.

I would be happy to investigate this matter further for you. Please feel free to reach out to me directly at *******@tgw.com. When you do, please provide your order number and any other relevant details so that I can better assist you.

Thank you for bringing this to our attention. I hope to hear from you soon.

Esa H
TGW - The Sweetest Spot In Golf
Jared Lineberger
Local Guide·62 reviews·817 photos
8 months ago
Great product and price. Purchased a Garmin S10 on sale for $100. Would buy from here again. It did arrive a day or two late but I was able to track it throughout the shipping process. I recommend the watch too. Lots of battery life and … More
Photo 1 in review by Jared Lineberger Photo 2 in review by Jared Lineberger
TGW - The Golf Warehouse (Owner)
8 months ago
Dear Jared,

Thank you so much for taking the time to leave us such a positive review! We are very happy to hear that you were satisfied with your purchase of the Garmin S10 and that you found it to be a great product at an excellent price. We apologize for any delay in delivery but we're glad to know that our tracking system helped you stay informed throughout the shipping process.

You
If I could give 0 stars I would.

On 3\18\24 I ordered a Sun Mountain golf bag. I was told that bag would ship by the end of March. I also had a conversation with TGW that I needed the bag before the end of April.

On 3\19\ 24 I got a e mail stating that the order was processing.

On 3\20\24 I got a e mail stating that the order was backordered until 4\8\24.

On 4\2\24 I got a e mail stating that the bag was backorder again, this time untill 5\2\24.

Between 3\20 & 4\2 I called TGW, several times to check on my order status only to be told the that___ of bags were due from the manufacture on two specific dates.

My problem is that TGW knew that the golf bags weren't available but posted them on the Web site anyway. The bag is last year's model and is heavily discounted. This made me apprehensive but I got suckered in by the price.

Never again. Done with TGW. Cancelled my order; deleted myself from from their mailing list; and added them to my blocked\ spam list.

I can easily deal with:
Golf Galaxy
$#*!s
Carl's Golfland
PGA Superstore
Amazon
E Bay

TGW pissed off the wrong person. There are multiple other golf retailers who value my business far more than TGW.

I won't miss them!

Made my order on December 6th - golf apparel. 2 weeks passed - nothing. I contacted Customer Service - told me they would check into the delay. Christmas came and went - still no answer from TGW on my inquiry. I wrote a summary of what happened, and tried to post a critical review on their website - they informed me they would not post my review. 2 weeks later - still nothing / no response, no answers - nothing. Im convinced if I didnt pursue the matter, the order would disappear and be forgotten - they were quick to accept payment for the article however.

I ordered a golf shirt. They sent the wrong color. I ordered "light orange" but they sent a color called "PARROT". I informed them, via email to Customer Service, of this mistake. They claimed that they did not have a color named "Parrot" (they sent me an email that stated: "We do not have a color called Parrot in our data base")... but the company had actually emailed me the following: "Order # K*******; Item GN GREEDOM MICRO PIQUE POLO PARROT - LG. SHIPPED". I sent them this documentation of their own email. Subsequently, they dropped any further communication with me... they did not correct their error or offer me any form of refund or compensation for their mistake. FS

I'm not happy with their product or their service after purchasing a pushing golf cart, which cost nearly $300.upon arrival only three of the four straps which hold the golf bag on the cart were included. Also the handle were you grab to push the cart was partially torn and starting to peel away. Brand new out of the box. I called their service center and ask them if there was anyway they could send me the missing strap and I would just live with the handle as it was. They told me they could not send me this piece. I would have to box the cart up and ship it back to them at my own expense. Now realize there is no way to get this cart back into the box that it was packed in so I would have to purchase a new box and then pay whatever the cost was to ship it back to them. I told them never mind I would use a bungee cord to hold, the bag in place. After a few weeks of using the cart the break, which holds the cart in place on Hills. Locking in one of the tires in place stopped working, and would come disengaged my cart would just start rolling away on its own with me chasing it. The last time I used it the locking break came loose again on a hill and rolled all the way down flipping over and busting the top handle,the water bottle and holder,and my phone, which is attached to the top of the handle was cracked and broken. Also some of my clubs were partially scratched. I called them again and ask them if there was anything I could do to get some redemption and I was told no. It's been too long since I ordered it. I will not use this company again.

Website still says my clubs will be shipped in 3 weeks. Has been 4 already. If I want information I have to dig for it. Website just says waiting for fulfillment. No "sorry it is taking so long". Or anything of the like…you would figure a big online retailer would have good customer service. The also refused to publish my review…that must be why all of their online reviews are so good. Right now I would give them a negative rating if possible.

Recently purchased an 8 set of custom Irons and when I received them, I had the wrong style grip, and size jumbo instead of standard. No big deal as accidents happen. Reached out to customer service and they are adamant that the grip on my club is the one ordered. They were blaming Mizuno the first day of emails. Back and forth for days in multiple emails, I finally did a rebuild of the custom irons on the website and took screen shots of what I ordered, and it clearly showed the photo of the grip with the choice standard size.
They finally agreed to send me the style grip I ordered but I'd have to cover having someone change them if I wasn't doing it myself. No big deal, just not trying to spend close to 100 more on grips I was already supposed to have. To my surprise they are sending me the correct style grip but in JUMBO again! I emailed them to not send the jumbo grips as this won't work for me, but they did not respond. I guess I'll have a set of jumbo grips that are useless. Thanks, TGW. Glad I spent $1100+ on custom clubs and you tried giving me the run around. Terrible customer service and won't be ordering from TGW again.

I ordered 2 shirts and 3 pairs of pants from TGW. One pair of pants was the wrong size, I ordered 32 waist and received a 33 waist. Additionally, the 33 waist pants were the only pair that did not have tags on them, making me think they were a previously returned item. It's been almost a month since I sent the pants back and still haven't received a refund. Several TGW chat sessions resulted in "this has been processed, you should have received a refund, will send to accounting to get the refund processed today". So if I didn't keep following up would they have processed the refund? Very poor on their part.

I ordered Titleist personalized golf balls on 3/23/23 and 20 days later... no updates. So I do the job TGW should be doing to find out my status. Raven can only say that there are issues. The issue that I have is TGW should be communicating these issues to their customers. If I had known I would be waiting 2+ months to get customized balls, I would have went back to PGA Superstore. Shame on me for not readint these reviews prior to engaging in business with a poorly supported company.

I was misinformed about their return policy that's why on my review I gave them only three stars. Based on the correct information I now rate them a 5 stars. The returns are very easy and fast and the credit shows up with in a few days. Great company and I will continue to purchase from them.

I ordered a club in early December and they sent it with the wrong shaft. I sent it back to get fixed and they ended up losing the club. I just now got my refund back after 3 months of asking for a refund. They also double charged me for the club and I'm still waiting for the money on that as well. Don't go through TGW, go to your local golf store and order it through them.

During the past month I've submitted 8 separate golf club orders to TGW (4 shipments pending). The first two arrived as promised. The 3rd order arrived without the fairway wood head cover while the 4th order arrived without the adjusting tool for the driver head. Customer Service (CS) was very courteous and informed me the head cover would be shipped from the vendor. Two weeks later no cover and another call to CS and was informed, a tracking number would be provided when shipped. I did not agree and requested a return...wasted two days before CS informed me they could not send a return label for orders from Hawaii. I paid USPS to ship the club and sent a copy of the receipt to CS...was informed I would receive a refund for the shipment plus refund for the club when received. This is all pending as of Jan 29,2023. Regarding the missing tool...CS stated I could return the club if the warehouse could not ship the tool...pending warehouse decision as of 29 Jan. Obviously TGW has a quality control problem in their warehouse/shipping areas and this has caused me a boat load of butt pain, wasted time, and tied up hundreds of $ on my credit card. I may update this review when the remaining orders are received.

I ordered an "in stock" putter from them, but when I checked on the status, they said it was due to ship in 40 days. When I told them to cancel the order, they then immediately shipped it. I then noticed that they had reduced the price by $100 as a closeout item on the website. When I inquired about that, they informed my that my only option was to return the putter, which I will do, and not rely on their website or "services" any more.

The products I bought were fine but beware of their policies. So that they can show you a cheaper price they add charges later when you check out like their fuel surcharge. So beware when comparing prices. I also had to make several calls to get the pricing straight. I exchanged a product because of size and they wanted to charge me significantly more for the new size. I called at the time of exchange and they assured me they would only charge me the same price for the new one as the one I returned but guess what they charged me the higher price. Several calls later they still have not made the price adjustment. BEWARE!

I placed an order using a gift certificate and the reminder with a credit card. When I place the order it said it would be here in one week. After waiting a week I checked the site and it said that it was on back order. I tried to call the company and change to a different shoe but was told that I would have to get reimbursed by the gift certificates through an email and then place another order instead of just exchanging out my current order. The email did not come that day nor the next day. I placed another phone call to the company today to see if I could get that expedited but she told me she would send an email to someone to see if she could get it to me quicker but these things take a while. I will update the review when I see how the rest of the story plays out. Update! I tried to order the shoes again today and the gift card is still not activated and this is on the 9th. They told me to call back this afternoon and I asked them if the shoes cannot be ordered today that I would just like a full refund

This place has the most unreliable website I have ever bought from. Thinking the first time ordering was just a one time fluke, and the issues would never happen twice. I was wrong, and after a week of waiting to get the shipping confirmation, I went back online and saw it was never processed! I got online and did a chat with a live customer service rep, and they apologized for the mistake and told me to re order the item, and that the charge from the first order would "fall off". I told them that this was unacceptable and that I would go elsewhere for the item I wanted. I ended up doing that, but 2 weeks later (while on a work trip) I noticed that the order had not fallen off, and that it had shipped and charged to my credit card! Here I am a month later, and still waiting for the shipment to arrive. If anyone reads this review, go ahed and pay the 20% extra or full price from any other website! Learn from my mistake. Avoid The Golf Warehouse despite the enticing deals they may have.

I purchased a wedge from TGW and I asked for or selected the shipping that was no charge. It said a few days to ship like 5 or 7 or something like that. I am ok so far. I ordered the wedge on the 2nd and received it on the 20th. WHAT? That is not acceptable in today's world of online commerce. Is it? I went ahead and got the wedge elsewhere a few days ago. 3 days after I ordered. I will be returning this wedge. 18 days to get 1 club shipped from Kansas to Washington state is NOT good service. So, you decide is 18 days acceptable service?
It was not for me.