Michael B.

On 3\18\24 I ordered a Sun Mountain golf bag. I was told that bag would s
The Boeing of the golf world. Zero quality assurance and no ownership or follow up when a poor customer experience occurs. Ordered a cart bag and it arrived with a note in the pocket that said the zipper was defective. Had to return … More
Photo 1 in review by Pierre Auguste
Photo 2 in review by Pierre Auguste Photo 3 in review by Pierre Auguste
TGW - The Golf Warehouse (Owner)
2 weeks ago
Dear Pierre,

We sincerely apologize for the inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we are committed to addressing this issue promptly. Please reach out to our customer service team at *******@tgw.com or *******551 or you may email me directly at *******@tgw.com, with your order number included, and I would be happy to personally assist you further. Your satisfaction is our top priority, and we hope to have the opportunity to resolve this matter to your satisfaction.

Best regards,
Esa H
TGW - The Sweetest Spot in Golf
James Dimas
3 reviews
2 months ago
UPDATE: it took some doing, but I am happy to say that, ultimately, TGW took responsibility for the problem and made things right. They gave me a gift card for the value of the items I returned, and threw in a sweetener for my trouble. I … More
1
TGW - The Golf Warehouse (Owner)
3 months ago
Hi James,

We are very sorry to hear that you experienced any inconvenience with your return and refund process. Our policy is to offer free shipping for exchanges, regardless of the amount. We understand your frustration and we apologize for any misunderstanding.

I would be happy to investigate this matter further for you. Please feel free to reach out to me directly at *******@tgw.com. When you do, please provide your order number and any other relevant details so that I can better assist you.

Thank you for bringing this to our attention. I hope to hear from you soon.

Esa H
TGW - The Sweetest Spot In Golf
Jared Lineberger
Local Guide·62 reviews·817 photos
8 months ago
Great product and price. Purchased a Garmin S10 on sale for $100. Would buy from here again. It did arrive a day or two late but I was able to track it throughout the shipping process. I recommend the watch too. Lots of battery life and … More
Photo 1 in review by Jared Lineberger Photo 2 in review by Jared Lineberger
TGW - The Golf Warehouse (Owner)
8 months ago
Dear Jared,

Thank you so much for taking the time to leave us such a positive review! We are very happy to hear that you were satisfied with your purchase of the Garmin S10 and that you found it to be a great product at an excellent price. We apologize for any delay in delivery but we're glad to know that our tracking system helped you stay informed throughout the shipping process.

You
If I could give 0 stars I would.

On 3\18\24 I ordered a Sun Mountain golf bag. I was told that bag would ship by the end of March. I also had a conversation with TGW that I needed the bag before the end of April.

On 3\19\ 24 I got a e mail stating that the order was processing.

On 3\20\24 I got a e mail stating that the order was backordered until 4\8\24.

On 4\2\24 I got a e mail stating that the bag was backorder again, this time untill 5\2\24.

Between 3\20 & 4\2 I called TGW, several times to check on my order status only to be told the that___ of bags were due from the manufacture on two specific dates.

My problem is that TGW knew that the golf bags weren't available but posted them on the Web site anyway. The bag is last year's model and is heavily discounted. This made me apprehensive but I got suckered in by the price.

Never again. Done with TGW. Cancelled my order; deleted myself from from their mailing list; and added them to my blocked\ spam list.

I can easily deal with:
Golf Galaxy
$#*!s
Carl's Golfland
PGA Superstore
Amazon
E Bay

TGW pissed off the wrong person. There are multiple other golf retailers who value my business far more than TGW.

I won't miss them!