TGW

I didn't do my research and wanted my time with this terrible company. Bought a callaway wedge that they portrayed as having available for free next day air shipping. 5 days later I checked on the status and they stated they had to order it from callaway and it won't ship for 3 weeks. I requested a cancellation and was told that after 24hours they can't cancel. So I emailed callaway, who promptly emailed me back and said they had not processed the order and would hold it so tgw can cancel it. Called back to hear a message about the call center being shut down, but when I called from my wife's phone, they pick up. Never had my phone number screened by customer service before. Long story short, it took a week and a half with multiple calls to TGW to cancel an order that should've been a 5 minute discussion. The wedge was back on backorder the day they cancelled it but callaway was nice enough to offer some extras for the trouble. Cut out the middle man and stay far far away from this terrible company.

I ORDERED THE GARMIN FENIX 5X GPS WATCH AND THE SENT ME A BOX WHICH CONTAINED AN EMPTY GARMIN FENIX 5X GOLF WATCH BOX! THERE WAS NO WATCH! CAN'T GET MANAGER TO CALL ME BACK. THEY REFUSE TO ISSUE A REFUND AND REFUSE TO GIVE ME A REASON. I ORDER FREQUENTLY FROM THEM BUT WILL NEVER PLACE ANOTHER ORDER. THE SHIPPING THAT THEY PAID FOR WAS TOO LIGHT TO CONTAIN A WATCH, THE OUTER BOX WAS NOT TAMPERED WITH SO IT WAS OBVIOUSLY SHIPPED EMPTY FROM TGW. THOROUGHLY DISGUSTED!

Terrible customer service! I've been given the running around on a missing purchase by TGW. I've been waiting 2 weeks since the original FedEx delivery date. TGW would not refund my money and has lied about claim submitted to FedEx. I had to file a dispute with the credit card company. They don't have any form of escalation or managers to help resolve issues. Just untrain representatives that end up hanging up on you.