RevolutionGolf reviews

I called customer service for 2 reasons: First, I mistakenly ordered golf gloves for a left-handed golfer instead of a right-handed one. The initial agent told me that the order would be changed and I would receive a confirmation email. The next day I spoke to a second agent who told me that yes the order was corrected and that I still would be receiving a confirmation email. This is day 3 and I still haven't received that confirmation email showing the corrected order? Second, I told the first agent that upon logging into Golf Pass and clicking "My Membership" it took me to a blank page. Also when logging into Golf Now there wasn't a place to enter my current id and password. The agent told me to clear my cache and the problem should be resolved. It wasn't. The second agent told me that they were aware of the problems and working on the fix. Both issues still exist today. I should have been sent an email acknowledging my calls with an approximate date for resolution and follow-up instructions.

I had questions about the new membership as it applied to me. A delightful young lady gave me my moment of clarification when she explained that I was a lifetime member. Wow did I make a good decision about 4 years ago when I chose to purchase that lifetime membership. They have some really delightful people in.Customer Support.

I NEEDED TO DOWNLOAD VIDEOS AFTER WE HAD MOVED AND THE HELP I RECEIVED WAS RELEVANT AND VERY PROFESSIONAL.

Next time I order something I will order by phone. The online ordering asked for my billing address and did not give a chance to put in a delivery address. As a result, I will not get my product until I return to Canada in April. I phoned customer service immediately and gave the correct delivery address. But, apparently, the order could not be changed after being placed. The person I spoke to assured me the address was changed but then I received a message it could not be done. I have very good success in the past with RG. Disappointing!

I ordered a swing caddy and received email confirmation 10 Jan 2019. Sent an e-mail 4 days ago requesting shipping number and was told they have not one but the product was shipped by UPS 11Jan 20192019. With 8 to 10 weeks delay. Yesterday I sent an e-mail to request tracking number. No reply so I asked again and was told that it was shipped by USPS and they have not received tracking number. Now I am not an expert but USPS website clearly indicates that the shipper receives an confirmation e-mail, and if it is deleated they can check this by logging in to retrieve the number. My order number is 1721915

I'd just like to say that my experience with Revolution Golf customer service has been outstanding. I had an issue with my login, but Kevin resolved it in no time, plus he gave me valuable tips on how to best use the site. Thanks Kevin.

This is what I wrote, "My apologies if I used the word Epic. I bought a Tour Edge XJ1 "4 wood" from you awhile back. So, I don't need 2 more Fairway Woods.
But, if you had a Tour Edge XJ1 12* Senior flex Driver I might be interested. Up to you.
Dell"

NEVER GOT AN ANSWER; SAVED ME SOME MONEY BUT I STILL LOVE YOU ALL!

I look forward everyday of opening up each Revolution Golf tip Daily. Dealing with Customer Service has been very positive

The purchase was very easy and I enjoy the product. I have also purchased a couple of range finders, one I returned, and both transactions were exceptional. I have enjoyed the videos and I know it has really helped me lower my scores and get more comfortable playing again in Arizona.

I had a problem a signing into my RG + account and also getting to Revolution site because of cookies. Alex went out of his way talking me through the cookie problem on my computer and then resolving the signing in.He then made sure everything was working properly and I was happy! It is rare today in Customer Care to find people like Alex! Alex puts the "Customer First"!

I was a customer of these people from the very start and bought a few of their streaming videos. A couple of years ago I bought an item which proved not as advertised (it immediately required me to make further purchases to get what I thought I was getting straight away). I applied to get my money back/cancel the order by email to customer services. No response. I even emailed there principle "Justin Tupper" who appears on the site guaranteeing everything, to no response. I tried phoning despite being in the UK and needing to phone the US. The number given did not work. I decided to cut my losses and not buy anything else from them.

My motivation for this post is that one of their products that I did use has suddenly disappeared from my account. It shows as a product that I have purchased on my account, but when I try to access I get a 404 item not found message . I contacted customer service by email and after a couple of attempts got a response asking me to try a different browser. I spent more time following this advice to no effect. I contacted again and after a few more emails got a response that the product involved a member of the staff who was no longer with Revolution Golf and had taken there intellectual property with them. Now this person had in fact left the organisation some years previous and I had continued to have access to the videos (these were stretching exercises that I use regularly). I made the point that I had bought the videos from RG and it was their problem to supply me with them. I tried another line of customer service in the chat line and hung on for 30 minutes before getting a response. Got the impression that whoever responded really couldn't deal with my query and was not part of an in house customer service group but a sub contracted service. He was polite but had to pursue the problem with "administration" and would get back to me. That was over a week ago and I have heard nothing since.

I still get emails from RG which seems to have mostly a pusher of various training aids and is laughable in the way that every product or new video set is advertised to knock 5 - 10 strokes off your game!

There are many other sites out there now which offer a more systematic approach to training which go beyond the "tip fest" of RG and which I would steer any other golf geek towards.

I had some issues with my email and login to the site as well as some billing issues. I was able to reach Kevin one of the customer service reps and he not only handled this three issues very effectively he had me stay on the line until we could make sure that each and every issue was resolved correctly. I was very impressed and I'm very please with the service thanks

I recently had an issue with an item that I had purchased about 6 months ago. I spoke with the customer service staff and they quickly helped me to start the process to get the return handled. I do not anticipate having any issues that will keep this from getting resolved quickly.

Just before my yearly subscription was about to expire, I saw their year-end sale for a low subscription rate. After signing up and paying the fee, my card was billed for the automatic yearly fee at the old rate. I had forgotten/didn't realize that this would happen. I asked for a refund of the 2nd subscription fee and they promptly refunded my card.

By accident I ordered 3 instead of one watch. After I received order confirmation I noticed my mistake. Directly contact with Revolution golf and they promised to contact Vendor for cancellation of 2 wachtes ( I just want to have one). So far they promised me 3 times that they will do their best. But till now no further reaction.NOT HAPPY

My girlfriend ordered the wrong hand gloves for me, I called to see what could be done to correct the problem. Kevin listened to me and went to work checking where my order was in the system. After finding that it already had a tracking number and was in the process of shipping he sent me a RMA to return it and to get an exchange.

ordered something, realized I put the wrong shipping address down, called right away and they said they would leave a note to ship it to where I wanted it to go. Was not sure if they would do that so the next day called and cancelled my order, 2 days later I got an e-mail saying It was shipped to the place I didn't want it to go. called again and cancelled my Revolution +. Thought they could help me better than that.

I ordered the Light Grip Glove and I received the wrong size. When I received it I immediately called and the rep apologized for the mistake and set up for me to get the right size. I was happy that the problem would be taken care of quickly and I am still waiting to receive the right glove. When I do receive the glove I will be very happy.
The rep was very courteous and helpful and made my problem easier to handle. You know how upset you get when you receive something that you didn't order and you have to call someone to get it taken care of. This rep made the process very easy to handle and I appreciate it. Thank You RevolutionGolf

Could not log in to my account. Called support and it was corrected immediately. I was told that as a result of "Golf" ownership everyone had to log in with a new password.
I had wasted time trying to log in and this could have been avoided if it was a known problem and subscribers were notified.
The support person was quick was quick to identify and correct the problem.

driver returned on 11/27 Arrived Revolution golf 11/29. Still had no refund on 12/15 so I called. Alex ,the rep was extremely helpful and took the extra mile up the food chain till he got to the bottom of problem. Got refund posted two days later on my account. Only reason not 5 stars is that I had to call.

I had bought the Aline golf shoe insoles 2 years ago through Revolution Golf and was exceptionally pleased with them. So, being on holiday in Florida recently (I live in Germany) I decided to buy an extra pair, hoping they would arrive before we flew back home. 4 weeks later they had still not arrived and I sent an email to UPS to ask why not. From them I got no answer, but when I rang RG, the young lady there got things moving so fast that an email arrived the same day (even with the 6 hour time difference) to say that they had finally been dispatched. This is what I call good service. Well done, RG.

The other day I purchased two GPS golf watches in error instead of one. Once I received my confirmation for the two I realized the mistake I done. I called customer service and spoke to Alex who checked my file and submitted a refund form for one unit to the supplier to credit my credit card. The matter was totally corrected within two days. Great job guys.

I love the features and the price on these. Got a couple for Christmas (for myself) and very anxious to try them out!