RevolutionGolf

I renewed my membership with Revolution Golf this fall. At the time RG was offering 12 Taylor Made TP5X golf balls free for renewing one's membership. An excellent offer by RG indeed to renewing members! I was told that it would take approximately 6-8 weeks to receive the golf balls. After approximately 8 week I contacted Joey, a representative of RG, and was told that the shipments were taking longer than normal for the golf balls but not to worry. A few weeks later I was beginning to worry and Alex, another RG representative of RG, advised me that there was a shortage of TPx5 golf balls and was very apologetic. He did indicate to me that I would still receive the dozen TPx5 Taylor Made golf balls free when the inventory became available and furthermore to compensate me for my inconvenience in time and delivery Alex agreed to send me 2 dozen free Taylor Made Project (a) golf balls. Within a few days Skler, another Revolution Golf representative, contacted me to reassure me that the 2 dozen Project a golf balls were being sent to me as soon as possible and that the free 12 TP5X golf balls would be sent as soon as they are in inventory.
In my view Revolution Golf has done an exceptional job in the circumstances and I also have to say that I know that even with their limited staff in their 2 locations they call me back by phone very quickly. I recommend to others who are calling to leave their number and RG will get back to you within the hour as opposed to waiting on hold.

I was a customer of these people from the very start and bought a few of their streaming videos. A couple of years ago I bought an item which proved not as advertised (it immediately required me to make further purchases to get what I thought I was getting straight away). I applied to get my money back/cancel the order by email to customer services. No response. I even emailed there principle "Justin Tupper" who appears on the site guaranteeing everything, to no response. I tried phoning despite being in the UK and needing to phone the US. The number given did not work. I decided to cut my losses and not buy anything else from them.

My motivation for this post is that one of their products that I did use has suddenly disappeared from my account. It shows as a product that I have purchased on my account, but when I try to access I get a 404 item not found message. I contacted customer service by email and after a couple of attempts got a response asking me to try a different browser. I spent more time following this advice to no effect. I contacted again and after a few more emails got a response that the product involved a member of the staff who was no longer with Revolution Golf and had taken there intellectual property with them. Now this person had in fact left the organisation some years previous and I had continued to have access to the videos (these were stretching exercises that I use regularly). I made the point that I had bought the videos from RG and it was their problem to supply me with them. I tried another line of customer service in the chat line and hung on for 30 minutes before getting a response. Got the impression that whoever responded really couldn't deal with my query and was not part of an in house customer service group but a sub contracted service. He was polite but had to pursue the problem with "administration" and would get back to me. That was over a week ago and I have heard nothing since.

I still get emails from RG which seems to have mostly a pusher of various training aids and is laughable in the way that every product or new video set is advertised to knock 5 - 10 strokes off your game!

There are many other sites out there now which offer a more systematic approach to training which go beyond the "tip fest" of RG and which I would steer any other golf geek towards.