Alex you representative was very helpful. He tried & tried to resolve my problem which was I got you latest instructionn video's but they won't play on Chrome. All you previous video's opened fine until this past week. I am a member paid thru Feb 2021.My son a IT pro was able to open these video's thru Internet explorer after I have to go thru 6 steps to open 1 video. That's unacceptable. Alex, your guy was great, I have no problem with him. He tried for over 25 minutes. What's going on?