On 3\18\24 I ordered a Sun Mountain golf bag. I was told that bag would s
The Boeing of the golf world. Zero quality assurance and no ownership or follow up when a poor customer experience occurs. Ordered a cart bag and it arrived with a note in the pocket that said the zipper was defective. Had to return … More
Photo 1 in review by Pierre Auguste
Photo 2 in review by Pierre Auguste Photo 3 in review by Pierre Auguste
TGW - The Golf Warehouse (Owner)
2 weeks ago
Dear Pierre,

We sincerely apologize for the inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we are committed to addressing this issue promptly. Please reach out to our customer service team at *******@tgw.com or *******551 or you may email me directly at *******@tgw.com, with your order number included, and I would be happy to personally assist you further. Your satisfaction is our top priority, and we hope to have the opportunity to resolve this matter to your satisfaction.

Best regards,
Esa H
TGW - The Sweetest Spot in Golf
James Dimas
3 reviews
2 months ago
UPDATE: it took some doing, but I am happy to say that, ultimately, TGW took responsibility for the problem and made things right. They gave me a gift card for the value of the items I returned, and threw in a sweetener for my trouble. I … More
1
TGW - The Golf Warehouse (Owner)
3 months ago
Hi James,

We are very sorry to hear that you experienced any inconvenience with your return and refund process. Our policy is to offer free shipping for exchanges, regardless of the amount. We understand your frustration and we apologize for any misunderstanding.

I would be happy to investigate this matter further for you. Please feel free to reach out to me directly at *******@tgw.com. When you do, please provide your order number and any other relevant details so that I can better assist you.

Thank you for bringing this to our attention. I hope to hear from you soon.

Esa H
TGW - The Sweetest Spot In Golf
Jared Lineberger
Local Guide·62 reviews·817 photos
8 months ago
Great product and price. Purchased a Garmin S10 on sale for $100. Would buy from here again. It did arrive a day or two late but I was able to track it throughout the shipping process. I recommend the watch too. Lots of battery life and … More
Photo 1 in review by Jared Lineberger Photo 2 in review by Jared Lineberger
TGW - The Golf Warehouse (Owner)
8 months ago
Dear Jared,

Thank you so much for taking the time to leave us such a positive review! We are very happy to hear that you were satisfied with your purchase of the Garmin S10 and that you found it to be a great product at an excellent price. We apologize for any delay in delivery but we're glad to know that our tracking system helped you stay informed throughout the shipping process.

You
If I could give 0 stars I would.

On 3\18\24 I ordered a Sun Mountain golf bag. I was told that bag would ship by the end of March. I also had a conversation with TGW that I needed the bag before the end of April.

On 3\19\ 24 I got a e mail stating that the order was processing.

On 3\20\24 I got a e mail stating that the order was backordered until 4\8\24.

On 4\2\24 I got a e mail stating that the bag was backorder again, this time untill 5\2\24.

Between 3\20 & 4\2 I called TGW, several times to check on my order status only to be told the that___ of bags were due from the manufacture on two specific dates.

My problem is that TGW knew that the golf bags weren't available but posted them on the Web site anyway. The bag is last year's model and is heavily discounted. This made me apprehensive but I got suckered in by the price.

Never again. Done with TGW. Cancelled my order; deleted myself from from their mailing list; and added them to my blocked\ spam list.

I can easily deal with:
Golf Galaxy
$#*!s
Carl's Golfland
PGA Superstore
Amazon
E Bay

TGW pissed off the wrong person. There are multiple other golf retailers who value my business far more than TGW.

I won't miss them!

I normally don't write reviews but this experience was so bad that I have to warn others to stay away. I wish I had read the reviews on this site before even attempting to purchase from TGW.

I had been doing a fair amount of research on a cart bag and one of the 2-3 I was considering went on clearance at TGW for an unbelievable price. Normally I would just have $#*!s or Golf Galaxy match the price since I have dealt with those stores numerous times but we're in a pandemic and I thought I'd give a smaller business a chance. Big mistake.

After purchasing my product on a Monday and continuing to see it available for a few days afterwards (because you are bombarded with adds for any site you purchase anything from) I am then informed four days later that my purchase is cancelled. That's it. I go back to the website and of course the product in the color I wanted is now gone. Nobody from customer service (CS) reaches out along with the news that my order is purchased.

I try calling CS to see why my order is cancelled, they aren't taking phone calls (not a good sign that they can't figure out how to forward calls to employees who are working remotely, assuming this is the case they aren't taking calls). I then email them explaining the situation, and asking why my order was cancelled when that was not my wish. I got a response 20 hours later saying the item wasn't in stock (despite appearing on the website for several days after my purchase) and that for my troubles I can get free two day shipping on my purchase of another item. WHAT?!?!? I don't want two day shipping I want the item I ordered, or for CS to at least see if they can get me another color or a similar item at a deal, etc. Nothing, no effort to fix the situation or any potential solutions offered. I email back asking about several possible solutions. Days go by. I see that they now have another color that I wouldn't mind on the same product so I purchase that while waiting for a response. I tell them not to worry, but can they confirm my order.

They confirm my order and everything is fine, or so I hoped. This was my second mistake, I should have just used this chance to get a price match from another company while I could. A few days later I receive an email informing me that my item is on back order and that I will receive it in a few weeks (3-4 weeks out). I say that's fine, I'm not in a huge rush, I just really want this item, especially at this price. A few days go by and I get another email telling me my order has been cancelled. I reach out to see what is going on. I am informed that they are out of the product and will not be getting any more in stock, despite the company that produces the bag still selling the product on their website. This company is either incompetent or dishonest, or both.

Again, no effort to fix the problem. I ask if a similar product from the same company (same design but lesser material, and doesn't come with a $50 case) could be sold to me at the same price? Nope, they can take like $30 off the price which is still $100 more than the item I purchased. I ask about another item that I was originally considering which is $60 more than the bag I attempted to buy. No mention of that in their response. I asked if they would give me store credit for the difference in price between where I can buy the bag elsewhere and what they were selling it for. Again, no mention in their response.

They seem to have no desire to fix issues or even attempt to ensure a customer is happy with their experience and instead just want to get the problem to go away as quick as possible. Well I'm going away, forever, and I am telling as many people as I can to do the same.