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During the past month I've submitted 8 separate golf club orders to TGW (4 shipments pending). The first two arrived as promised. The 3rd order arrived without the fairway wood head cover while the 4th order arrived without the adjusting tool for the driver head. Customer Service (CS) was very courteous and informed me the head cover would be shipped from the vendor. Two weeks later no cover and another call to CS and was informed, a tracking number would be provided when shipped. I did not agree and requested a return...wasted two days before CS informed me they could not send a return label for orders from Hawaii. I paid USPS to ship the club and sent a copy of the receipt to CS...was informed I would receive a refund for the shipment plus refund for the club when received. This is all pending as of Jan 29,2023. Regarding the missing tool...CS stated I could return the club if the warehouse could not ship the tool...pending warehouse decision as of 29 Jan. Obviously TGW has a quality control problem in their warehouse/shipping areas and this has caused me a boat load of butt pain, wasted time, and tied up hundreds of $ on my credit card. I may update this review when the remaining orders are received.
Tip for consumers:
Ask CS to confirm your order is complete before shipping...get it in writing! Have a witness available to record opening your package just in case. Watch you credit card charge...I was charged before the orders were shipped. I must add, TGW's Customer Service was cordial, seemed concerned about my issues, and willing to assist. HOWEVER, they never followup on pending issues....at least in my cases.
Products used:
Two of the four initial order (golf clubs). One order returned and one order return pending. Result of refund also pending.
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