I ordered a pair of shoes from TGW. Upon arrival the shoes were too small so I started the exchange process for a larger size. When I went back to the site to reorder the shoes were no longer on sale. I sent an email to TGW letting them know my situation. They responded quickly and let me know that I could exchange at the sale price. It is nice to see a business that does the right thing. I will definitely be ordering from TGW again.