TeenSafeReviews 131

I have used TeenSafe in the past with no issues and now it is worthless. I have had to change my daughter's Apple password so many times that I have lost count. As soon as I do it, the next day, the site locks me out again. I have worked with customer service several times to fix this and nothing has worked. I'm cancelling my account and looking elsewhere for a monitoring service. I have wasted enough time and money with TeenSafe.

TeenSafe is stealing people money. It used to work great, We loved it. Then Apple changed the rules. TeenSafe / Apple now locks out my child's Apple ID daily. TeenSafe tech support says that we need to create a NEW apple ID to get it to work... that sucks. But we did it anyway... next day. LOCKED OUT AGAIN! I know the issue is with Apple... but TeenSafe continues to take peoples money and they KNOW it doesn't work. Somebody should start a class action lawsuit against these con artists. I have tried THREE different times with three different accounts. Same results every time. It doesn't work, don't buy it, don't download, don't even do the free trial. Hopefully they will fix it soon, for now, its USELESS... and they wont issue refunds! Read the other reviews you will see that what I am saying is true. If your reading this... skip TeenSafe, try Phone Sherriff or iPhone Investigator... or just monitor there iMessages on an OLD iPad or OLD iTouch, by logging into the second device as a MIRRORING device. * will respond to this review with an excuse how there program works for Androids... but not all Apple devices... so its not thier fault. THEN STOP SELLING THE PRODUCT UNTIL ITS RESOLVED *!

*Personal information redacted by admin

The service just does not work well for Apple products. It simply does not work as advertised at this point. I was very hopeful that this service would be a solution to keeping a protective eye on my kids. After numerous updates and time spent with customer support, I requested a refund for 1-month of the service and was denied. It really is unfortunate because I wanted to use the service long term, but now will start searching for an alternative solution. Sorry Teen-Safe, you're just not ready for prime time yet.

This site has you put in a credit card I didn't get to process the info or use the service and it billed my credit card it sucks getting your card info to steal your acct info by charging you up front its a scam rate this place a big fat zero. Never give your numbers for a free trial because they try to bill you regardless if you cancel or not I didn't' even use the service that is for this or any other so called free trial once they have your info that's it.

I took an hour out of my day and installed this app on both of my teens phones. I saw text messages and was able to see deleted texts and even block apps. However, the positive reviews on here have to be their employees making things up. I also wanted this app to restrict time and pause while my daughter is driving. When I couldn't find a tab to access these controls, I sent an email, and guess what " we're sorry, we have not completely gotten the functions up and running yet". Disappointing! Uninstalled and cancelled my subscription after two hours!

Not a good choice.
Too many 3rd party kinks. In the system.
It's theoretically good. But. This is the thing that I have found out.
Using this with an iPhone may not work as well as you think.
All iPhones back up to iCloud.
Yet not all do it every night.
But when it does. The teensafe will be avail to update.
I have tried teensafe on 2 different iPhones. And the iPhones did not update everyday automatically... after a call to apple regarding this issue. I was informed that the iCloud may not update on a daily basis. Even when you set it up for an automatic update. And this leads to teensafe issues.
You see. I want to know what's going on with my kids phone use on a daily basis. At least within 24 hours.
Not when the iCloud on their phone updates. The update may have at least a week interval before an update. And that's too late.
It's not a teensafe fault. Yet teensafe should mention this before you commit to using it..

We tried the free trial but it is extremely limited so we opted to pay the full price for the app the second day.

Then we found out it won't block any apps our daughter downloaded or show us her web history because her phone has an updated version of Android. They were unwilling to refund our payment even though we did not get the services they advertise for their app.

If you have an ancient phone, this app might work for you, but if you are using a relatively new device, look elsewhere.

Had this app for FOUR months and it never worked completely. I was able to see text messages okay (but I had to do a back up manually even though it was plugged in to charge every night.) The pause button never worked. Called multiple months and it was never corrected. Child can still receive and send text message even in HEAVY mode setting and pause. They did say they knew that was a problem but no fix for it. Decided today that I wasn't going to pay for it another month. After several hours with various CSR's and a supervisor I was told to reset the phone. Seriously? If you load it, be warned, you'll never be able to unload it. There is no way to remove it.