TeenSafe
Questions & Answers

Yes, the carrier you use doesn't matter. Here is some more information https://www.teensafe.com/blog/faq-everything-need-know-install-teensafe-childs-phone/ Thanks for the inquiry.

Sorry you are having an issue, our support team can answer these questions. Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.

Greetings Heather. Hope this answers your questions. If not please ask here. https://www.teensafe.com/blog/faq-everything-need-know-install-teensafe-childs-phone/

Yes, we do work in Canada. This may have useful information for you https://www.teensafe.com/blog/faq-everything-need-know-install-teensafe-childs-phone/

The tech team says this all depends on the number of text messages sent, time, period between iCloud being shut off etc. and depends on how Apple iCloud works. If said messages are saved in the backup then yes. We can't guarantee this if turned off. So it is best to leave the iCloud backup on.

Hmmm, not sure Steve. Sorry you are having an issue. Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com. Or send us your email here and can have them look up the account for you.

No new news except that iOS 11 coming soon. Sorry you are having to deal with the Apple iCloud account lockout issue. We do have a full team of development resources working on this issue. It is difficult to determine the exact cause, as various factors seem to contribute to account lockouts and they can happen instantly or can be delayed by a day or more. Moreover, not every customer who performs the same pattern of actions is affected in the same way. While detecting the precise cause is difficult, what is clear is that the issue is industry-wide and affects all monitoring services. We are working hard to evaluate potential solutions and will keep you updated. However, our support team may be able to help so please call (800)245-8598 or email support@teensafe.com.

As a parent, it buys me peace of mind. I want to know if they're being cyberbullied, or approached by and responding to questionable characters, or if they're being pressured to send inappropriate photos, or if they're sending texts that could be misinterpreted, etc. While they are maturing want to parent them through the digital minefields. I also use the schedule feature so they don't have access to their phones at night and I pause the phone's functionality while they're driving. Hope this helps.

If you use TeenSafe Monitor the child's phone does not show the app. However, at TeenSafe we believe we deliver powerful tools that are even more powerful if they know you're using them.