Working far away from home is very stressful before I started using the best monitoring team. Now from a country away I can view all my kids activities without being near the kids.
Hackers phone cloning. C o m
Teen Safe has merged into KidBridge. Teen Safe worked pretty well when monitoring my daughter (who is now 19). When I logged in, to monitor my 15 year-old son, the first thing they did was inform him that his phone was being monitored. Very PC company that doesn't want to infringe on your children's rights. Immediately cancelled. Avoid avoid avoid.
I wish I read the reviews first. This worked the first day and it will no longer show newer info. I've e-mailed and called multiple times for them to keep giving instructions that don't work. Now they are saying it's a problem with the 2 factor authentication on the iPhones that they are working on. Apparently they've been "working" on it for a LONG time according to reviews. Looking for something new. This app sucks. Going to request a refund.
Teensafe provide active customer representatives before you purchased but after purchased i realized its a scam because the customer representatives never attend to me. Requesting for a refund is just a waste of time you will never gets one.
I will keep leaving a bad review on Teensafe until I receive my refund I bought this and I realized it's all lies not working as promised. I commend all Teensafe users to use Solutionhackedteam Phone Spy app instead and have access to their target phones with just the phone numbers only
Www. Solutionhackedteam. Com
It took me a while to get used to it but after little bit of spending time it does work.
Apple iCloud is really complicated. After figuring out how to does apple password system setup(never used iCloud before) the skies got cleared out.
As for me as a parent it helps me sleep well.
Thanks Anna,
If you have any issues you can call (800)245-8598 or email support@teensafe.com.
Best,
The TeenSafe team
This company is a scam do not buy! You have to buy the product and then it is uninstallable on iPhone. Spent time with apple upper management who said what teensafe was asking for is impossible. Then teensafe won't give a full refund and don't have a phone number to call.
They get your credit card number and when you try to cancel through their website it does not process. When you realize they are charging you and call and try to cancel they cannot find you as a customer. When you dispute with your credit card they then can find you and send lies to your CC company saying they sent emails to confirm before charging. This is a scam company! Do not use!
Very sorry that you’re frustrated. We have millions of parents who have used our services so we are by no means a scam. If you’ve canceled there is no way we can keep charging your credit card. Please send me your email address and will check into this for you. You can email me at ruth.doering@teensafe.com.
This program does not work. When I called to cancel I accidentally gave them the wrong email so they set up a second account and charge me twice a month for several month. Then canceled again and they started charging me again as kidbriidge. Total rip off!
Teensafe wish I could leave a worse review. This app won't work and you won't be refunded I wasted my time and money on this. Buyers of Teensafe should beware this app won't work instead use the best by contacting Mount who gives you access to your desire target phone with just the phone number only. I used Mount and I'm very happy he gave me access to all activities on my wife's phone without providing the iCloud information just with the phone number.
Email Mount here - *******@gmailcom
Tried to set this up but it could not add/find my teen's phone even though I had the phone, apple ID, and password. I even used ID/password to turn off the two-factor authentication so I know ID/password is correct. I also checked them again on the iCloud app in the phone.
Greetings,
Sorry you are having an issue as it does work on an iPhone 6s. Please contact our customer support team (800)245-8598 or email support@teensafe.com and they can help you. Best, the TeenSafe team
This is a great idea but the practice needs a great deal of work. I tried to put this on my kids' phone and during install it worked and posted their text from that day. Then the program just stopped working on the phones. Customer services hours are during working hours and when my kids are in school and have their phones with them. There are not weekend or evening customer services hours to attempt to resolve issues. So, to fix whatever issues was going on with the phones I'd have to take time off work and keep my kids phones home for the day.
I did attempt to uninstall and reinstall the program but the dashboard on the teensafe website wouldn't let me delete the phone and the lag between trying to email customer service and response was frustrating. So, this program is definitely not worth the 15 bucks a month.
Mary,
Understand your frustration. What we do is technologically difficult and therefore installation can be tricky. And you raise an important point about the customer service hours. We are discussing that internally. Thanks for the feedback and again sorry it didn’t work for your family. Best, the TeenSafe team
Its like your bothering them, horrible attitudes long wait times and for me 4 hours later nothing is fixed. I can check on a computer through the website what my child is doing but was never able to get the app to work...
Teen safe control ap is a complete bust! I spent hours working through bugs to get this installed on my teen's phone only to realize she can delete it from their phone settings by simply going to device management, selecting stop managing device and entering her phone password. So much for that! What a joke!
Lisa,
When Apple updated to iOS 10.2 this became an issue and we are working hard to resolve. Feedback from other parents is that monitoring is the safety condition for the privilege of smartphone use. Our TeenSafe Android version does not allow the teen to remove. Thanks for being a digital safety savvy parent. Best, the TeenSafe team
This service doesn't work for all providers,, freedompop, is one,, I was still charged the full price,, make sure to go thru a prepaid card or paypal,, I only received what google,, so text or call log,, just location or emails,, make sure it works with your provider
I work with several parents who use this website to monitor their children's smart phone behavior. They love the functionality and all report it provides exactly what they promise. Sounds like a solid monthly investment for parents concerned about their children's online/cellular activities.
Don't waste your time getting tangled up with this useless software. It promises to track website activity, but doesn't. Their representative said it doesn't work for current system software on an Android. What the heck? When I told them to cancel my account, the rep said I could not get a refund because "I had seen data." RIGHT. Guess what TeenSafe? I'm going to broadcast this review as many times as I can.
Greetings and sorry you are having issues. For the newest Android OS 6.0 or higher, Google does not allow access to any Internet History to any company. Operating system updates aren’t in our control and can affect our service offerings.
In our Terms of Use it states that any use of a full access paid account by a user, no full or partial refund will be issued. That being said we do not want frustrated customers. Please send us your email and we will resolve for you. Best, the TeenSafe team.
Before I got Teensafe, I called their customer service department and got right through, no problem. Obviously I got it to monitor my teen's social media after discovering she said she was eighteen and she's in fact only sixteen. Also wanted the ability to find her using the phone location feature since we have Indian casinos in the area and I do NOT want her there! And if you pay attention to when your child is driving, you can tell if they are texting and driving - a huge bonus! Thanks Teensafe!
Basically anything your kid just wants to delete you cant see. If they use any browser other than the default browser for web activity you don't see it. Google does not work with this service which is what most people search on. Again... kids can simply delete any web activity they want and it wont show up on this report. While there are technical ways around most products... getting around this product is a joke for anyone. My kid isn't even trying to get around this product and the web activity still wont come thru as he uses Google. Not worth $14.95 a month. Frankly not worth working with even if it were free.
It worked for a day, then stopped updating even though the phone is backing up to the cloud. Customer support was slow to respond and completely unhelpful. They will not refund my purchase for a non-working product. It's a complete rip off and I'm sorry I wasted my money but don't waste yours.
Kristen,
Just heard from our CSR manager that the refund issue has been resolved. Our apologies for the delay. Monitoring smartphones is not easy and we certainly understand your frustration. Best, the TeenSafe team
Overview
TeenSafe has a rating of 2.1 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TeenSafe most frequently mention customer service, free trial and credit card. TeenSafe ranks 97th among Parenting sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Amy,
Sorry your experience wasn’t successful. We continue to work on solving the issues affecting our service. What we do is very difficult and most other monitoring apps face similar challenges. Please let us know if you’ve had any issues with your refund. Email Ruth.Doering@TeenSafe.com