What a joke for Apple products. My suggestion is to not waste your money. They better not charge me after I have cancelled.
Didn't work from the start, so I cancelled. Was finally able to get a portion of the charges removed from my bank. They don't return calls or emails!
Yvonne, Sorry the service did not work for you. We would like to address your issue with our customer support team We have 15 full-time reps working with our customers, managed by ZenDesk a leading customer service portal. Calls and emails are routinely returned. If you message us your email we will look into what happened. It has happened in the past that a reviewer accidentally confused us with a competitor that does not have a customer support team. We would greatly appreciate the opportunity to look into this for you. Best, the TeenSafe team
TeenSafe is stealing people money. It used to work great, We loved it. Then Apple changed the rules. TeenSafe / Apple now locks out my child's Apple ID daily. TeenSafe tech support says that we need to create a NEW apple ID to get it to work... that sucks. But we did it anyway... next day. LOCKED OUT AGAIN! I know the issue is with Apple... but TeenSafe continues to take peoples money and they KNOW it doesn't work. Somebody should start a class action lawsuit against these con artists. I have tried THREE different times with three different accounts. Same results every time. It doesn't work, don't buy it, don't download, don't even do the free trial. Hopefully they will fix it soon, for now, its USELESS... and they wont issue refunds! Read the other reviews you will see that what I am saying is true. If your reading this... skip TeenSafe, try Phone Sherriff or iPhone Investigator... or just monitor there iMessages on an OLD iPad or OLD iTouch, by logging into the second device as a MIRRORING device. * will respond to this review with an excuse how there program works for Androids... but not all Apple devices... so its not thier fault. THEN STOP SELLING THE PRODUCT UNTIL ITS RESOLVED *!
*Personal information redacted by admin
I read a response that if you were an Android user, you would be extremely happy. I AM NOT EXTREMELY HAPPY! I'm an android user as well as my daughter and I specifically downloaded and paying $14.95/month to be able to monitor calls, text, location, web history and 3rd party app messages. In today's society of a huge digital footprint, as parents, I believe that parents need to monitor very closely to protect their kids. With that being said, the 7 day trial was pretty limited and wanted the full experience. After installing the program, I was happy to see that I was able to see her text messages (yes, even if she tried to delete it) and phone calls. However, that is the extent of it. I wasn't able to view her location, web history (per Teensafe Customer Service, Google changed something and can longer view it) and 3rd party apps like KIK, Snapchat, Facebook, Instagram, Google Hangout, etc and the messaging there (was told this can be done with it was an Iphone).
For $189 annually, I expect this software to work as advertise, but unfortunately, it does not. I'm very disappointed! I was told they were developing a new version and when asked the ETA of the rollout, they didn't know.
Very poor and deceiving way to get people to purchase.
Greetings Bonnie,
We understand why you’re frustrated. Our goal is to deliver the best monitoring tool parents can use to keep their teens and tweens safe. Unfortunately, Apple, Google and others do not make this easy. When they change their operating systems at times certain features are compromised. Our development team works very hard to add these features back to our service offering.
TeenSafe was founded after a successful midnight mission by our founder to recover his daughter’s deleted texts finding that she was being viscously cyberbullied. We felt strongly that other parents would want this same capability.
We’ve logged millions of successful transactions over the years and our software is highly functional but not always as what we do is very difficult. We have many parents who are grateful for what we do provide.
As an FYI, you can view sent and received messages for WhatsApp and Kik. You call also view, block and schedule all third-party apps installed on their phone. No third-party can monitor these apps unless they “jailbreak” the phone which we do not recommend.
Also, I apologize for the late response. I am located in Irma's path and was watching her trajectory and missed that your review came in.
Again, sorry your experience was frustrating as we totally agree with you that parents should engage in protective monitoring. Best, the TeenSafe Team
Never signed up never heard of them and they started billing me
Avoid them do not give your cc info.
Simon, Please send me your email to ruth.doeing@teensafe.com to address this issue. We simply can not bill you unless you create an account. We are not a scam and are very disappointed when comments like this appear. Our entire team works very hard in building digital safety tools and in promoting best practices for digital safety savvy parents. Again, would very much appreciate you contacting me to resolve.
AND THEY CONTINUE TO DEBIT MY ACCOUNT AFTER I CANCELLED THIS SERVICE ONE WEEK AFTER I JOINED AND I CANNOT GET THEM TO STOP DEBITING MY BANK ACCOUNT STAY AWAY FROM THIS SERVICE IT IS FRAUDULENT
This Company is a SCAM, the service doesnt work at ALL BUT that doesnt keep them from continuing to charge your credit card EVEN after you cancel!
Greetings Tom,
Very sorry that you’re frustrated. We have millions of parents who have used our services so we are by no means a scam. If you’ve canceled there is no way we can keep charging your credit card.
Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com. They will be able to clear this up for you.
Or email me at ruth.doering@teensafe.com and I will look into this.
I did all the steps and it never updated info... it's a scam
Overview
TeenSafe has a rating of 2.1 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TeenSafe most frequently mention customer service, free trial and credit card. TeenSafe ranks 97th among Parenting sites.
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Sorry you had an issue. When Apple issues operating system or iCloud updates our team works very hard to update our software as soon as possible. There are times when this takes longer than we like and the software doesn’t work as designed. We currently have many parents successfully using our iPhone version of both TeenSafe Monitor and TeenSafe Control with a usual number of misunderstandings that we attempt to resolve quickly. Also, we have just issued an updated version. Best, the TeenSafe team