TeenSafe

Does not locate your child. Only sgows the general area like what cell tower it pinged from last. If you have more than obe child it will only show one of their locations. Not both. I only see what my son textx not what people text him or responses. Can see his apos but cant do anything with them. Many issues with this site since the upgrade. Was happier before the upgrade. Im thinking about web watcher instead because you can see more like pictures sent in text messaging and emails. This site doesnt do either. There are many ways to get around this site that you cant see anything. If its on the phone you should see it period

The idea behind Teensafe is an excellent one and I'm disappointed that it doesn't live up to its promises. I tried the software on three separate occasions months apart. I gave each try about a weeks time but all three times it failed to provide deleted texts or deleted web history, and most of the time it took too much effort to acquire any data at all. I tested this out several times by sending and receiving a text on my child's phone, then deleting it. It never showed up under deleted texts. This app does nothing more than what you can accomplish in random phone inspections.

Next, my daughter's Apple account is requiring a new password every time I hit "Get the Latest Data" because it's locking her out and resetting her password as if someone is trying too many times to access her account. If I didn't want her to know I was monitoring her phone, how could I explain that every day she has to reset her Apple password?

Sadly, Teensafe is unable to do the job it promises and I suggest not wasting your time with it.

I tried the app under the Free for 7 days to see if if was something I would find helpful to keep an eye on my 4 kids and their cyber communication. The trial shows two texts per conversation so I upgraded to the full account a few days after getting the app only to find that in some cases two texts was all you were going to get. The deleted texts is a joke. They make no logical sense. The full account was useless and a complete waste of money. I requested a refund because I feel they didn't provide what they advertised and all I got was a string of replies saying their contract says no refunds so too bad. They also cancelled my account and gave me instructions on what to do if I wanted to reopen it and use the rest of the month I paid for. So they cancelled the account that I paid for and made me do additional work to reactivate it but would give a refund. This app is a joke and worthless. They trick you into upgrading to "see" more but it's just as useless. Stay away, it may only be $15 but you can spend that better on a few starbucks coffees! Save your money and pass on this one.

I life Teen Safe overall. I have a teen with bipolar disorder so it is important for me to monitor what she is up to from time to time for her own protection just in case she is getting ready to engage in some risky behaviors. The only downside is every now and then you will have a period of an hour or two delay and that could be critical in certain situations. I find that AT&T Family Maps is way more accurate on location but Teen Safe will provide a general location for you. The only real downside is if your child is using a third party texting app like TextNow or another that is not built into the phone, you will NOT see those messages. One very positive policy that Teen Safe has that other Parental "spy" apps do not have is that you cannot see Snapchat photos or pics sent in MMS messages for a reason. Think about it... if another child sent your child a sexting photo, even though you don't want your child doing that, would you want to see it? Of course not! Or would you want another adult seeing a pic if you child sent a sexting photo? It is for the protection of the kids involved who make bad choices and I applaud them for not allowing pics to be seen by adults. Overall I give this app 4 out of 5 stars. I have used it for two of my kids, android and iPhone, and I think it is worth the $14.95 a month.

This is a service that, if used properly, can be such a useful resource for child safety. I was shocked at some of the naive mistakes my son was making online. Remember, it's not always your child but who influences them. You will have the ability to read deleted texts. While it's true, you can't always get proper contact name and every single deleted message (just the shredding of iCloud data then piecing back together) you get enough information to know what's going on.

You can't access photo or videos. If you want to access Snapshat use MSpy as a separate tool. This, for me, is the biggest downfall. The other would be missing some of the deleted messages although I understand how this happens thru iCloud.

I notice some of you are saying they aren't giving money back if cancelled or customer service is faulty. I must say, I've never had that problem. It's something to download on your desktop or laptop in my opinion. You can always send customer service an email and they respond quickly. Also during normal business goes they're always available to Chat w you right then. Try those avenues if you are having trouble.

Former teacher and mother

1. Problem CAN NOT BE FIXED. STOP TELLING CUSTOMER YOU ARE WORKING ON IT! JUST BE HONEST! YOU ARE A SCAM TAKING PEOPLES $ WHEN YOU KNOW THIS DOES NOT WORK! SHAME ON YOU
2. CUSTOMER SERVICE SAYS SAME THIS AS EMAIL, SO NO HELP. YOU OFFER A SERVICE YOU CAN NOT PROVIDE, THEN YOU BLAME IT ON THE PHONE SERVICE OR CUSTOMER!

She-Rie J and Zhazha S
TeenSafe Customer Support Team
*******598
Monday - Friday: 8 AM - 5 PM CST
www.teensafe.com

Tried repeatedly to load the Teensafe Control app on my childrens' devices to no avail. Was on customer service for over 2 hours and 20 minutes, trying different devices, computers, cables, rebooting everything multiple times, removing and re downloading the configurator app, the iPhone app, clearing privacy settings, and more all without any success. I would get a connection error multiple times, One time it started to work and do the preliminary iPhone backup and got to 97% after an hour of waiting only to get another connection error message. This product is useless if you cannot install it. To add insult to injury the customer support is helpless as they work off of a solutions database and when you have a "real" problem that does not fit the cookie cutter database mold they cannot help you. Then instead of transferring you on to one of their software developers who can really help you, they "escalate" the issue to the rabbit hole of Alice in Wonderland to see how deep it will go before it disappears with no further callbacks or assistance. Safe your time and money and go with a competitor

1) Every time I logged in, my child got a message from Apple that she was required to change her iCloud password. And I do mean EVERY TIME I logged in.
2) Deleted messages (the ones you really want to monitor!) are often garbled and without a date, or give an erroneous date such as sometime during the year 2000 (before my daughter was born and before text messaging existed, as far as I know)
3) You can easily sign up online, but if you want to cancel, you are required to call an 800 number and speak to a representative. Teensafe says this is for your security. Yeah, right! Why is it "secure" to sign up online but not to cancel online? Also, when I called, the ONLY thing the rep asked for was my account number or email address. How secure is that? NOT!
4) Bottom line: in my opinion, TeenSafe is all about making a quick buck and does NOT have my child's best interests in mind.
5) Recommendation: try Ecamm's PhoneView instead. Works MUCH better and is much cheaper in the long run (a lifetime of PhoneView for about the same price as three month's of TeenSafe).

TeenSafe won't work with iPhone. The way it is supposed to work, after you sign up, you enter your child's Apple ID and password on the TeenSafe site and then you can view your child's texts, web searches, etc. - TeenSafe pulls this info from your child's iCloud. Except, when TeenSafe does this, Apple thinks it is an intrusion and locks your child's account for "security reasons." Your child's Apple ID account is then locked until you verify it and change the Apple ID password... It happens every time TeenSafe accesses your child's iCloud - do this too many times and you get permanently locked. I contacted TeenSafe customer service and they said this is a "known issue" with the "highest resolution priority" but there is "no ETA" as to when this will be resolved. This makes TeenSafe useless with an iPhone. And, they refused to refund my money (both in email correspondence and when I called) -- all they would say is "you purchased the service for 30 days and there are no refunds" even as they acknowledged their service doesn't work! Don't waste your money.

I used Teen Safe on my kids' iPhones. It works by backing up the phone to iCloud and restoring it to TeenSafe's web site so you can view it via their portal. It doesn't update data automatically and is only as current as the most recent backup.

The advertised GPS functionality is something I was never able to get working. It doesn't show location history nor was I able to reliably look at their current location. I am able to track their location through other means. (Find My Friends on Apple iPhone does this outside of TeenSafe.)

It does not show you any photo or video content. If you're hoping to ensure your child is not engaging in sexting, etc, this product is useless.

It doesn't monitor SnapChat. It does monitor Kik but the messages are not threaded and photos are not shown. Text messages are not organized into conversations.

Instagram is no longer supported.

Facebook monitoring is done by linking the account to into the TeenSafe dashboard. Frankly, since you need all of the passwords for each of these accounts anyway, you'd be better off simply logging into the various accounts as them to see what they're up to.

The bottom line: This product is more or less useless and delivers far less than is promised by the company.

We started noticing that our daughter was starting to behave strange when she started in her new highschool. The fact that she was going into a new school, new friends, new everything was enough for us to think her behavior was a little strange. But I started worrying when her grades started to go down and this was not typical in her. I started checking on different ways to check on her phone and see if there was something going on with a boy or something else, but it was almost impossible to check her phone without her knowing. I did a little bit of research and found Teensafe and signed up. To our surprise, our daughter was being bullied by kids from school and I found chat conversations with another friend of hers from her old school saying that she felt depressed, low selfsteem, ugly and all this kind of things that you would never want to hear your kid say. We approached the situation fast, did tell her what we were doing and talked to the school. We are doing everything possible to make sure our daughter comes out of this dark situation and shines again. Using Teensafe as a tool to help me get my daughter back on track is one of the best decisions I have ever made.

Don't use this app cause they successfully collected money from me claiming they will be giving me remote access to all details I read about on their website but they only collected my money and provided me nothing from my husband's phone, this company is completely fraudulent and I won't recommend anybody using them cause they will end up collecting money from you and providing you nothing, Absolutely nothing.
All thanks to positive reviews I saw here about this cyber security firm EDWINCONSULT, immediately I contacted them and explained all details I wanted on my husband's phone, they asked me few questions pertaining my intention towards doing this which I truly answered, surprisingly within an hour I was given access to all I had wanted on his device, I was given remote access to all
Emails
IMessage
WhatsApp conversations
Text messages
Call logs
GPS and location
Facebook password
And I could see all ongoing activities on his device.
This was truly a remarkable service, I was truly overwhelmed about the whole thing because I never had to touch or install anything on his cell, I'll recommend them to anyone in need of effortless and effective spying services, they pay close attention to details and always deliver
Simply Call/text: *******269
WhatsApp: *******045
Email: *******@gmail.com to contact them.

The main reason I got this was to monitor my kids' phone. This site advertises that they will show what apps are downloaded, what texts are sent and received, and what their internet activity is.

I set this service up for my 2 kids. Text messages were only current on one of their phones. The other was delayed. The bigger issue though is they claim to monitor internet activity and they do not. I was paying a set amount for all their services. The internet part want a big deal so I let it slide for a few months. I then contacted customer service today to see why the internet monitoring wasn't working. They told me Google changed their privacy settings so their service can no longer monitor the internet. I asked if there was a reduced price since they no longer were offering all their services. I was told no. I also notice they are still advertising internet usage though. That's very deceptive. I canceled my account and hope I don't have the hassle of continued billing.

In response to the Teen Safe representative that commented:
Then a) you shouldn't advertise that you offer that service. At the very minimum, you should state upfront clearly that there is a difference in the level of service. I re-looked at the page today and it still advertises as if it includes that service for everyone. Your technical difficulties do not justify the deceptive advertising.

B) you shouldn't change Android users the same for less service than iphone users get. If you are going to have tiered service by phone type, you should have tiered pricing by device.