Elizabeth D.

The main reason I got this was to monitor my kids' phone. This site advertises that they will show what apps are downloaded, what texts are sent and received, and what their internet activity is.

I set this service up for my 2 kids. Text messages were only current on one of their phones. The other was delayed. The bigger issue though is they claim to monitor internet activity and they do not. I was paying a set amount for all their services. The internet part want a big deal so I let it slide for a few months. I then contacted customer service today to see why the internet monitoring wasn't working. They told me Google changed their privacy settings so their service can no longer monitor the internet. I asked if there was a reduced price since they no longer were offering all their services. I was told no. I also notice they are still advertising internet usage though. That's very deceptive. I canceled my account and hope I don't have the hassle of continued billing.

In response to the Teen Safe representative that commented:
Then a) you shouldn't advertise that you offer that service. At the very minimum, you should state upfront clearly that there is a difference in the level of service. I re-looked at the page today and it still advertises as if it includes that service for everyone. Your technical difficulties do not justify the deceptive advertising.

B) you shouldn't change Android users the same for less service than iphone users get. If you are going to have tiered service by phone type, you should have tiered pricing by device.